This review has been a long time coming. I have tried to settle everything and get help from the office directly and I can't. I've left several messages for the agent himself, nothing back. I have asked this place to update my address for nearly 2 years and they STILL haven't. This has caused mail they "claim" to have sent...not received. My rates increased out of nowhere last month, $15/month. No notification via call, email, text, written, smoke signals, nothing. I have been asking into this for over a month now and just kept getting brushed off. I have texts with the office showing the run around I've been given. Most recently, I had worked with Mona who was quite unprofessional and gave me, flat out, wrong answers. She had an attitude from the beginning when I asked if I could review some charges, as I felt that I was due a credit. I ended up hanging up eventually because all the conversation was doing was getting me more frustrated. I called back later and got Miranda. Thank G-d. Miranda has tried to help me as best she can but there has definitely been someone messing around with my info and my account. I was texting last week for about an hour, back and forth. The rep REFUSED to identify herself and since I've texted with Miranda several times, I knew it was NOT her. Just more to show how dishonest this girl Mona is. Hoping this review will at least get me a call back from the agent as he should care how he's being represented. I gave 2 stars because Miranda (and Esteban!!) have had a useful head on their shoulders. Otherwise, it would've gotten no stars. read more

Had a great experience with this agency they take the time to review my policies and explain to me all the coverage. Thank you so much for all your help ! read more

Great office, the staff is always so helpful and responsive. I would definitely recommend this office to anyone looking for the best rates and amazing customer service. read more

Never worked with a better office staff! They are quick and efficient whenever I need something from them. So happy I made the switch to Mikes office! read more

I've been with this company for three years and have been very happy! But since my representative left nobody ever returns my calls.... I've left them three voice messages and two emails... I am really disappointed at my care! I have four policies with them and we are going to add an additional car so I might be shopping elsewhere due to the unprofessionalism... This makes me fearful because if I needed my insurance like I do now when I have a leak in my house I need to know I can reach somebody... read more

I've had my auto insurance with Mike Miller State Farm for many years. Recently the employee "Crystal" open a home insurance policy on a condo in Cave Creek and issued it in MY NAME ! I received a bill in the mail addressed to me at my address. I called and talked to Crystal and her excuse was that the man that owns the condo had a name similar to mine. After explaining that I didn't request this policy and I have no idea who lives at the Cave Creek address, I expected her to take care of the problem. A week later I received the policy declaration in the mail and a bill for over $500 so apparently Crystal can't be bother taking care of the problem she created. I called and asked to speak to Mike Miller. They told me he wasn't in and would call me back but no call back. Good riddance State Farm. I don't care for your involvement in politics and this was the last straw. read more

Excellent Service! State Farm always takes care of any issues or changes immediately. I've been a customer for over 10 years!

Mike Miller has been my agent for several years and I've never had so an in-depth and personal insurance agent before. I am thankful for all of Mike's help. If you are looking for a good agent that takes each client and their needs into consideration this is the agent to use. read more

Victoria reached out to me to review a car insurance policy information. She worked to find auto insurance information for me. She quickly responded to my emails and gave me a quote. This office is a friendly family environment and they work hard for their clients. read more

Victoria was so helpful with explaining to me different coverages in the quoting process. All my questions were answered and clear. Great costumer service! read more

I am currently a customer of Mike Miller and I have never been so happy to have an insurance agent that treats me like family. This office in particular has the best staff around and always give me a warm greeting when I walk in or call. They have a variety of beverages to offer customers and sometimes have treats available. There is also a room filled with awesome kids toys to keep the children entertained while getting whatever work done that is needed as a customer. I would recommend Mike Millers office out of any other agent in Arizona or surrounding areas! I highly recommend switching your insurance needs over to this office you wont be disappointed. Usually insurance agents are not personable and rarely in the office however Mike is there whenever I need him to be and has amazing producers to get the job done in a timely manner! read more

Great service and super friendly staff. Very family friendly office as well (there is a kids room with toys and such to keep the kids entertained during your visits to the office). Mike and his team are incredibly professional and cover a wide range of services. I would definitely recommend him to all your insurance needs! read more

I am moving from Virginia to Arizona and was referred to Mike Miller's agency by my Virginia agent. I cold called the office one day to ask about the process of switching over my car and rental insurance when I moved and was instantly welcomed with open arms. Shelby answered the phone and we have spoken many times since then. She is the nicest, most welcoming person I have ever spoken to on the phone. Both her and the Office Manager, Matthew, have worked hard to make sure my policies transfer seamlessly when I move. Someone is always available to answer any questions, either via phone or email, and they both have gone out of their way to make me feel comfortable with this transition. I am so happy to have been referred to this office. Thank you to Matthew and Shelby! read more

Best insurance group to be part of!!! great rates for my entire family and I even saved money on my home insurance. I highly recommend it to everyone. read more

I am so happy with this office! I am glad I switched agents. Mike is very knowledgeable and helpful. The office is very professional and attentive. They explain your coverage in detail and help find the best cost and coverage for you. They return your calls in a timely manor and if they do not know the answer they will help find it for you! They also provided me with choices for a driving program for my teen daughter. I highly recommend this office for your home or auto or mutual fund needs read more

No customer service. Worst insurance experience ever. Great service getting you signed up; after that they don't care at all. This is not based on a single experience. Use a different agent if you want more than someone just taking you money. Mike, feel free to return my call. read more