The staff are very friendly but the customer service was very poor. I spent so much time dealing…read morewith unassessed and obvious repairs associated with my claim. It took over three months to get my vehicle fixed and the work still wasn't complete and they found excuses for poor quality work in some areas. I have since asked around and even professionals in the auto industry now steer clear of the Vernon Craftsman Collision shop. I normally look at the cup half full but this was such a dissappointing experience I want to warn others to engage their services forwarned.

I am so impressed with the service that I had at Craftsman. Not only was my SUV fixed, it was shiny…read moreand clean inside and outside when I picked it up. The staff was so efficient and friendly. And having a courtesy car while mine was being repaired was a total bonus. I would recommend these guys any day!! Super job!!

I want to thank AJ, Adam and all the staff at The RV Doctor in Lumby for excellent service. I am…read morenew to the RV world and all the questions were answered thoroughly. As well as spending time to go over everything on the trailer. It's hard to find good quality service but The RV Doctor has it all and a smile. Thank You Mike

100% the best experience to meet AJ and Adam as we were desperate to find a fix for our broken…read moreslide-out (811 Arctic Fox). They were kind enough to pull over into a nearby parking lot and fix us up. Absolutely A+ service. Our slide out was fixed and we are on our way home. Thanks again RV Dr. you guys are the best!!!!!!

gerry the owner is an amazing guy but his business partner seems to be a money hungry asshat! I…read morebought tires there and had a flat which was my second since buying them and Randy charged me 50 to fix it even though i bought them there

Randy and Gerry are amazing. I had a death in the family, and I needed to get my tires changed for…read moremy mom and they got me in first thing Monday morning. I appreciate them so much. They have no idea I've been dealing with Tireland for so many years and I highly recommend them.

This shop does not do honest work. I purchased a vehicle that had a $156 "pre-purchase inspection"…read moredone by this shop. The front rotors were warped and the transmission fluid was a brown sludge...They didn't even bother to pull the dipstick to check the fluid. When I called the shop to seek reimbursement for the transmission flush and brake work that they missed on their inspection they refused to make it right. Don't waste your hard earned money on this shop.

Great private auto repair shop owned and run by a long-time resident of the area ( Lumby originally…read moreI think). It was recommended to me 7 years ago when I moved to Vernon, and it's the only place I use. Neil is the boss, and highly recommended for honest work at a fair price.

these guys were great. Ignore the first review. The car was done on time price was right and as…read morequoted. Thanks guys

f I could give this company 0 stars I would. I deal with serious back pain and have to see a…read morePhysiotherapist massage technician etc. Due to their rental cars. WHAT EVER YOU DO, DO NOT EXPECT A RENTAL/ car while you wait for your car to Be fixed. I took my car in last summer and they gave me a pay crusier. I was only 10 min away when the steering when I had to pull on the side of the road. I called them and they told me to drive to Walmart and buy fluids. The wheel wouldn't not turn and wasn't dangerous. I took it was immediately and that's NOT THE WORST PART. The gave me another car. Witch I regret taking. THANK THE LORD MY CHILD AND DOG WERE NOT WITH ME THAT DAY. I had a shift at 7am the next day I was driving I turn on the highway and the WHOLE CAR GAVE OUT. I WAS STUCK IN A CAR WITH NO WORKING BRAKES OR GAS PEDAL. THE STEERING WHEEL ALSO GAVE OUT AND ALL LIGHTS AND SOUNDS WERE GOING OFF. it felt like seconds before I hit a ditch that lunged me into the air and I misssed the light poles and wiring by just inches. I after landed FLAT down ona side of a road thank god there wasn't no one waiting to cross. The fire and the police and ambulance couldn't not believe I was alive do. THE CAR WAS TOTALED. I Did not get an call Fromm the company to make sure I was okay or anything. They offered no compensation and refused my calls And in the words of the receptionist "will not Be taking my calls or business". I have a7 year old with Mild disabilities And a 2 year old dog. If they were in that car they would have been dead today. Only help I wasn't offered wa ICBC and told informations i will not disclose. I left that with severe whiplash and bruising all over my body with all picture to proof ripped clothihing and server shock trauma and please do not risk your life if u want to live there sparecars cant be trusted witch shows the work they do to cars. Way more to the story then that. Just think how careless the are not to even apologize. Keep ur loved oneness safe. Because a 7 year old almost lost his mother.

Worst service ever! First, my car " would be ready in 3 days". Then " A week". Then " a week and a…read morehalf". And then it was " well, it will be ready when it is ready. This is real life, it isn't our problem, it is yours". No, you not being able to complete a job when you say you are going t is completely YOUR problem, and so was the rude, snotty attitude. Then they got pissy ebcause we had rented a car from budge..conveniently forgetting when we told them we needed a courtesy car, they didn't have one, and that " wasn't their problem". Then they got moisture behind my dashboard, and insisted it was like that when it was brought in. I look at my dashboard very frequently, as it has a lot of digital readouts. It had no moisture when the car was brought in..Oh but they have a picture! Of before they started! Showing moisture..unfortunately it is an "ogopogo" picture, so blurry you cant tell the details of what you are looking at anyhow. Absolutely the worst body shop we have ever been to

I went to fix auto Vernon on a warranty issue. They took care of me and my truck and did a great…read morejob! Dan and Melanie and the crew, thank you very much. You knocked it out of the park! Wish I could give 6 stars

Greetings, Mike is…read morehonest and does not upsell or over charge for his service. Brought in my 2007 Dodge 1 Ton dually, in for some major repair. I have a family member in the Auto repair business, and he said that I was charged a very fair amount for the repair service that was provided for me. The work was done at a professional level. Also Mike's explanation of the work provided, was clear and concise. Mike takes the time to ask if you would like to see all the work that was done, puts the vehicle back on the hoist and walks you through all the work. That is old school professionalism at it's best!!! Mike should open a school and teach other up coming mechanic's the art of how to run a repair shop!!! I cannot emphasize that you will not be disappointed when you bring your vehicle in for repair. Thank you Mike I hope you don't retire for a long time. You have a loyal customer from now on. My rating for Vernon Auto And Diesel is *** EXCELLENT*** Henry Schindel

We broke down in Mable Lake (no cell service) and picked Vernon Auto out of a hat because BCAA…read moreneeded to have a destination to tow our 2010 -3500 dodge diesel truck/camper to. We feel very lucky. We were not familiar with the area. It was a holiday (July 1st) and never expected anyone to be working but when we arrive Mike started to work on our vehicle shortly after. 3 hours later and a few parts sourced out. ( lucky that Lordco had the parts) (thank you Leah for picking them up) we were on the road again. We travelled another 450 klm's and arrived home with no more trouble. Just a side note, this was not an easy fix. Water pump, various pullies and a new belt. AND no appointment. Mike is an amazing mechanic and good person to know.

I had my BMW motorcycle serviced there . Very good service knowledgeable tech. Not trying to swing…read moreyou to do thing you do not need . I appreciate what they do and their approach. I will be coming back for sure!