This review is for the Lazy Boy electric recliner chair. My chair stopped working with less than…read more18 months of minimal use. Charges to get it repaired: - No charge on parts as they are still under warranty, but I must cover all postage/shipping costs on the part. - $100 service fee. - All labor cost. I was told the average cost to repair a chair like mine is usually $170. It appears that I purchased expensive junk from a disreputable company. This chair worked for less than 18 months and now it is no longer usable as a recliner. They install parts that are not made well, but the customer must pay to have a replacement part shipped. I don't recommend Lazy Boy electric recliners. These are ugly a$$ chairs that quickly break down.

Sofa bed ordered on May 8, 2021. Delivered almost a year later, on April 23, 2022…read more While the delivery was scheduled for noon-4:00, I received a call at 11:02am that they were on their way. I was fueling my vehicle, fortunately not far away. When they arrived, I went outside to greet them. The elder fellow, did not reply to my hello. When I asked if he was told that the sofa bed was going upstairs, he grumbled that he could tell by looking at my house. Hmm!! Even though my house is only three years old, with standard doors, he told me that it would not fit in through the front door. He said "you people" need to stop buying big sofa beds and the sales people need to stop selling them. Hmm!! I gave him permission to take the doors off. To which he replied that he was not allowed to do that because he could damage the doors. Well, by not taking them off, he damaged two doors and casings. I told him my husband would be home shortly (remember they arrived before the scheduled time) and take the doors off. He said not to call that he can get the sofa bed in. I told him to wait and called my husband. He did not wait. He and his partner brought the sofa bed in. When angry man went outside, I went upstairs to talk to his partner. I told him his partner should not talk to customers like he did. The guy said that he has talked to him, but he is too old to change. As a senior myself, I told him that everyone is capable of change, regardless of age. I felt very uncomfortable so I went to the back of the house, unlocked the door and waited for my husband. By the time my husband got home, they were getting in truck to leave, without asking me to sign for receipt of the sofa bed. Hmm!! My husband called him back to come see the damage they did to the front door. He denied the damage and said it was like that before. I had taken photos before they brought the sofa bed in, so he admitted to the damage. After they left, we went upstairs to find out the extensive damage to the spare bedroom door and casing. I sent photos to my saleswoman. Graciously, she apologized and told me to email her the photos so she could forward them to initiate a damage claim. The next business day, I received a call from the office manager. She was able to send repairmen the next day. The repairmen were very nice, but they did not have tools. So, they were going to go to Home Depot. My husband let them use paint brushes/scrapers to get the job finished quicker. We had paint. Since the office manager told me a signature was required for the driver to close out his ticket and go on to the next job, I wanted to see a copy of the delivery ticket. In my extensive email to R. Marquez (I think he may own the store. But, I am not sure. The office manager had given me his email address.), I asked him to send me a copy of the "original" delivery ticket so I could see if the delivery guy signed my name or if he wrote "refused to sign". Knowing he did not ask me to sign, neither options would be truthful. In my conversation with Mr. Marquez, he said that he talked to the angry man and told him if he did it again they would suspend him. But, he did not tell me how the ticket was closed. He tried to tell me that doors were too small. To which I explained this was not the case. He admitted that angry man should have taken the doors off and used padding to protect the doors and casings. I was emailed me a delivery receipt. But, it was blank. Nothing to indicate how the ticket was closed. I have sent two more requests and received "no" reply. By not replying, or sending me a copy of the "official" document, I am left to believe they have something to hide. Since it has been 30 days since my last request, I felt it was important to post this review. I think the same person owns the Covington and Metairie stores. As much as I like La-Z-Boy products, and the sales reps at the Covington store, I can no longer give them my business. New recliner and bedroom furniture will be purchased from another company.