Im not sure why the reviews aren't amazing. I'm sure y'all went in there with a bad attitude. Staff…read moreis super friendly and very helpful, they have a lot of products at a really good price and I think they really try to help you. Love this store and highly recommend it.

Truly the best smoke shop! Amazing customer service and very friendly, helpful workers!read more

I just wanted a new battery. Oh boy. Regerts…read more Original review date 09/08/2025 - First - They would not allow me to utilize a coupon that they had sent me to sign up for their emails - which was the point of conducting business with them in the first place. Their stock is awful - everything is out of stock and it was extremely frustrating to find items that I actually could buy going through hundreds of things i could not. By the time I did after looking at the fees, shipping, and their website not allowing me to use the coupon - i just submitted the order anyhow because I was tired. After 10 days I hopped online to check the status of the delivery and it stated it was 'out for delivery.' I had been home all day - it was a Friday - There were no attempted deliveries at all. I contacted Vaporfi via their online system asking them for help. Monday I checked the status again - it had not changed. I had not received any assistance from Vaporfi and I wrote them again. After the second message they responded telling me to wait 10 business days as per their quote. I had another response shortly there after telling me to check my spam folder. By then I had sent another message stating that I may dispute the transaction and file a complaint due to the many red flags and lack of assistance. Since I had received two replies that I had not read before send8ing that - I then responded to their 10 day quote stating that it's been over the time period - shipping hasn't moved it days and if I did not receive the product by tomorrow I'd like a refund. I then received a reply from my second message stating that since I was disputing the transaction they were cancelling my transaction and would not refund me until the shipment was back in their hands. Completely out of spite. Their quote in shipping was 3-7 days. Their online FAQ states to contact them after 10 if the product had not been delivered. At this point I started reading into more reviews only to find out I was not the only one with such issues. Such bad reviews. Everywhere. Their emails were all going to my spam folder automatically - which usually doesn't happen if they were not spam. Awful service. Awful selection. Awful webpage. I have nothing good to say about any of it. I was charged crazy taxes and fees - very high shipping - and everything was coming from within the United States so there was no good reason for this. Other companies like Vaporfi do not charge such fees. I made a mistake conducting business with these people. I made a mistake in asking for assistance from these people. I will be filing a complaint with the BBB and Department of consumer affairs in my state. I'm unsure if they are even supposed to be selling and/or shipping the products that they do. I think the whole company is shady and possible scammers, but that is my opinion at this junction.

Would give it ZERO stars if I could. What a joke of a…read morecompany. DO NOT purchase from here. Website says 3-5 days. I emailed to inquire about where my order was and they wouldn't answer any of my questions. Then I got an email just now that read: I have recalled this order for a refund.

sadly I used to always come here and then I moved but came to visit and decided to stop by . where…read morethey get their fumes I don't know but they are crap! got a bRand "new" one today and it's already dead I should have know because the first hit was weak and the kid who acts like he's the owner but not was like oh okay it turns and off it's not only based off of that! won't ever come back

This smoke shop has everything. If they don't they will get it the next day in most cases. I've…read morebeen coming here since they opened and the workers are awesome. Always willing to help and pair you with what you need. The prices are best in town too. Follow on IG and save 10%.

Don't assume because their hours say they are open that they actually will be. This is not the…read morefirst time for myself or my friend that we have come to hookah and the doors are just locked during the times they say they are open. They have no website or Facebook to update customers. I checked Instagram and nothing is posted to say they are closed today. From now on I guess I'll drive the extra bit to a different hookah place. Don't waste your time even trying to smoke here.

I had a great experience at Smoke Unlimited yesterday! Long story short, I had to leave my device…read moreat Baltimore Washington International airport. My husband and I stopped at 4 shops in Miami, one other along the way, and ended up at Smoke Unlimited, about 100 miles prior to our Key West destination. The folks here took as much time as needed to help me find the perfect new device that I would still be able to maintain when I return home to Baltimore next week. I did not feel like a "sale" to them. Stop here and you will find young men who are truly knowledgeable, very kind, and patient. At each shop prior to coming here, I knew I would be settling for a device that was not as good as my last. I'm surprised to say my new device is pretty badass and I am liking it more than my old one. Thank you for the great customer service, you guys really put some sanity back into our hectic day.

Good selection but overpriced I recommend other shops that give you a discount like high tide also…read morethe sales man seemed clueless about the industry and for whatever reason didn't want to give a discount like they always do last time I shop there

**** ATTENTION TO ALL, THIS IS THE SPOT **** Amazing Staff, customer service is hands-down, the…read morebest I've ever had at any smoke shop. Great selection! If they don't have it, they will get it! **** THEY DONT RIP YOU OFF ****- so far the best prices I have seen in Miami. Keep up the great work, I will be back soon! Even my dogs love their products their products!

The Pink Hippo is the Perfect Smoke shop Don't pass I had an amazing experience thanks to Jillian…read moreand Luis- and the incredibly detailed oriented way this shop is set up. Upscale and laid back, gamer vibes and toker friendly this shop has something for everyone- apparel and accessories, home decor and Ofcourse every glass piece, wrap, vape or even infused refreshment you could ask for. I'm so happy to have found a shop with this quality and customer service in my home town! Officially my new stop for my toking and smoking essentials. Prices are extremely reasonable and products are high quality, over all I'm 5 star satisfied with my time here. Second shout out to Jill and Luis for being incredibly knowledgeable about their products, they were able to provide great recommendations and went the extra mile to make sure I felt welcomed and educated about my purchases - can't wait to come back!

Great selection and great service! Always high quality! They have apparel and a variety of many…read moreother things to choose from.