I tried to call the office for THREE days - no answer. I left many messages at different extensions. No return calls. I needed my medical records for a new doctor. Finally, I took off work and drove 25 minutes to the Tomball office. They said they couldn't give me my records because they didn't have them onsite. They told me to call the office manager and also medical records. I went back out to my car and called both numbers. Both calls went to vm and I left some really dandy messages. I then went back inside the office and said "nobody answered. What now?" They were shocked that I returned. They started trying to call people and got Bridget on the phone. Bridget wanted to talk to me. She is not only rude and mouthy, she is on a major power trip. She told me it takes 2 weeks to get my records together. Yeah, maybe it took that long in 1960 but not anymore. You freaking click and print now, duh Bridget. I told her I wasn't leaving without my records because I had been trying desperately to get through for 3 days. She then says "yeah, I got your message yesterday". I said "then why didn't you call me back yesterday? Why did I have to drive up here?" She then threatened to hang up on me. I told her feel free to do so because I would sue her and the owner because those records belong to ME. She then told me to tell the receptionist to print my file. So, they did have access to records the entire time?! Wow. Bridget should be fired as well as the office manager. It's her job to fix the phones. No answer for 3 days?! In a medical office?! Heads should roll. Anyway I left with my entire file! read more

I am a new patient and am extremely disappointed with this office. They never answer the phones, they never call you back if you leave messages. My prescriptions have not once been sent over on time or without giving pharmacy wrong info then the pharmacy can not ever get a hold of them either. Not sure if office staff is incompetent or just lazy. Not sure what is going on at this office, but it certainly isn't taking care of their patient's needs. I will not be going back. Dont waste your time at this office. read more

Office NEVER answers the phone, goes straight to a voice mail, which says they will charge you to leave a message before 1pm. Then you leave a voice mail. Because that is the only way to even have a say or ask questions. You get a call back usually 1-2 days later and they say they don't know will have to check with the dr and never call you back. Dr. Berdayes seems good when you talk to her but, then everything she told you she was going to do never happens. They say they sent RX to the pharmacy. But, the pharmacy never gets them. Called Dr office several times for this. Left messages. A month later still no RX. Home nurse even called and left messages. Then end up having to go back to the Dr. They ask are you still taking RX. Well, I would be had I ever received it. Oh, we sent it. X and x date. Yet, the pharmacy never received it and her office never called back saying they resent it. Dr. Says. Okay we will resent it and print the RX so you can have a copy and give it to them just incase they say they don't have it. Leaving, no RX printed. Ask about it at the front desk, oh we can't print the RX. (Already not doing what was said they would do) I was not leaving with it printed told them to go ask the Dr. They come back, oh, I found it. While I was talking to Dr, Berdayes I ask her, why I am going to be charged for leaving messages. Ridiculous! She says oh, I didn't know it says that! I told her to call it and see as she kept saying it was not her office phone it must be the answering service phone. Well, your office never answers so it always goes straight to voice mail. So regardless of who's voice mail it is. I don't care. It says it is going to charge me. She says again I don't know it says that. I tell her to call the number herself to see what we're dealing with. Now mind you, reading the other reviews, this has been a complaint i see here for at least 3 years. You can't tell me you don't know about it. Also, they insisted as a new patient we come in to see her, even though not sick. This was December. Explained insurance does not start until January. Explained that to her several times. She says it's okay it's just a new patient get to know you visit. Via video conference. Then the next month. Get a bill. Now they wouldn't see me until I paid this. (I believe it was to get more money) otherwise the visit should have been scheduled in January as per my request when my insurance started. Between the office charging for any and everything they can think of, and the front office staff, mistakes! So they say mistakes, seems too convenient. I think they are busy and don't want to do to do their job, because they are so busy!?! Well, if you answered the phones and did what you were suppose to in the first place, you wouldn't be so busy. People wouldn't have to keep calling for weeks months to try and get something done!!! All the reviews I read prior are accurate. Drs. Seem good and knowledgeable, however, you can never get the treatments they mention for weeks, month because you can't get anything done. IDK if it is staff or Dr. Or Dr. And Staff. When your sick and trying to get help, it doesn't really matter! When I mentioned it to Dr. Berdayes she was full of excuses and dismissive. If it were my practice. I would care! Get new staff if you have to. If you don't correct it, then it's you!! I wish it would get fixed, because if it weren't for the over charging and "mistakes" and not answering phones, I think it could be a great practice. read more

The Physicians are nice and very good at taking care of you. The reason I gave them such a low star rating is because of the strict 10 minute rule they enforce, If you are later than 10 minutes to your appointment, you are out of luck and charged $30.00 but they rule is not set the other way when you wait in a room for 20 or 30 minutes. also calling and trying to set up an appointment it is sometime difficult to reach a person to set up an appointment, read more

Waiting for over an hour past appointment time for my elderly mother to get a painful procedure. Noted to reception that she was in pain and they still called others back in front of her. Very unimpressed. Worst Dr visit I have ever been a part of! They never even tried to apologize for making her wait. read more

I really, really hate leaving bad reviews but this office's incompetence is just that bad. Let me say the doctor herself that I saw, Dr. Moses, is awesome! But the office staff are the worst I have ever had and make the clinic a nightmare to deal with. They don't return calls, you're lucky if you even get to talk to a receptionist (I'm not talking about being put on hold-- the phone will ring for several minutes before just disconnecting) and don't follow up when you leave a message for the nurse or doctor. If you do talk to them they are RUDE. They also charge $25 to leave a voicemail which is something I've never heard of before. read more

Dr Moses was very nice. Our review reflects the inefficiency of the office. VERY disappointed. They had many excuses and not enough corrective results. read more

How excited I was to have medical insurance finally! I scheduled an appointment and went to get a regular, no big deal check up. It's such a shame that my bill was $403.00 for a Primary Care Physcian check up. My insurance paid $250.93 leaving $152.37 for me to pay. When I received the bill and saw how outrageous the price was, I asked what the cash price was. Cash price was $60! What a BIG difference! I asked if I could pay $60, of course the answer was NO. They should display the choice to pay a low cash amount or pay 700% more with medical insurance! I was stuborn for a year and paid today to keep my credit good. The office staff is very nice. Erica is one name I remember. The Dr. was ok and nice but not enough to pay $403.00.Very disappointed and wonder if everyone gets ripped off for using their medical insurance. I realize there's a difference between medical insurance price and cash price but NOT this much of a difference. I won't be going back there. Tamara Herrera read more

When a woman has dealt with breast cancer, you would think the people who specialize in this would try to make her feel better. That is not the case with Millennium Physicians in Kingwood. Not only did the doctor inform my cancer-surviving mother that she WOULD get cancer again (with as much feeling as announcing his fast food order), but when she called at a later date to schedule another followup appointment, she was asked by the woman at the front desk why she hadn't started her chemo treatments (It should be noted that she'd already gone through chemo, radiation, and surgery and was currently in remission). Upon hearing that, she began to panic, thinking the cancer was back only to be told that "Oh, we're sorry. The doctor puts that on all his patients' charts". When she (rightfully so) decided to take her care to a different physician, the attitude she received when calling to get her records transferred was downright DEPLORABLE! I am sickened by how these people (doctors and staff alike) treated her. If you have the capability, GO SOMEWHERE ELSE! read more

The medical assistants are nice enough, but the physician assistants (PA's) aren't worth your time. I wouldn't advise seeing the DO either since their PA likes to push bone manipulation on people that have their symptoms aggravated by activity. Probably not the best idea! Also, they're horrible at pain management. Suffered in pain for too long before deciding to switch. And what's strange is their $25 charge if you need to leave a voicemail. They don't seem the most competent at administering juvederm either since they aren't board certified plastic surgeons. I suppose money is their priority, not quality of care or quality of life either. read more

I have no specific complaints towards the care I receive, when needed, including my annual physical. My sole complaint to date, is the need to schedule unnecessary appointments in order to charge either me personally; or my insurance company (which I also pay for). Example: My husband went to his annual physical and also inquired on checking his testosterone levels as he is considering testosterone injections to help with his energy (through a different provider). He did the blood work and paid for the bloodwork. It has been a couple of weeks and they will not release his blood results to him (even though we've paid for it) until he schedules an appointment (despite having just had a physical). 2). I had my annual physical (this summer that included blood work and an EKG). I just joined my Church's gym and they need for my healthcare provider to sign a release giving me the ok to exercise. I dropped the form off 2-weeks ago and just received a call that in order for them to sign, I need to schedule an appointment. I can't utilize the Gym until they get the release (like our kids school physicals needed in order to participate in sports). I am on no restrictions, and had my physical earlier this summer. Now, after 2-weeks of me dropping off the release, I received a call to advise that in order for them to sign the release, I need an appointment (my expense and time), for an unnecessary appointment for something that is typically provided once a physical has been conducted. They even charge patients for leaving messages on their answering service after hours and lunch hours ($25.00). We are the patients. We pay for our healthcare. We are entitled to our test results and should be provided the courtesy of our healthcare providers working with us without being charged for service(es) we have already paid for; or might be required as a result of a litigious society. Patients have jobs and busy schedules just as those who are providing patients the care they have paid for and should be extended with the same courtesy as the healthcare provider without undue and unnecessary burdens where common sense and courtesy shouldn't require unnecessary appointments and burdens. read more

i always go to Dr Debra Moses and my mom visits Dr Maria Berdayes. we love LOVE them both! they're quirky, hilarious and so willing to help and answer questions. they are both overflowing with knowledge and personality so i always feel comfortable when i visit. it truly is a no-judgment zone upon entering their office; reception is very kind and helpful as well. my WORST visit was one day that Dr Moses was out and had Ebony Washington (FNP) fill in for her clients. i was hesitant of course but made the appointment with her anyway. she asked me the basic questions like "do you exercise, are you sexually active, are you interested in gardasil, etc." none of that rubbed me the wrong way until she started to interrupt me and began to lose her manners. when i told her i was uninterested in gardasil bc i had heard too many bad things about it, she told me that people don't know what they're talking about (which offended me bc im apparently one of those people); i obviously had zero interest in the vaccine yet she kept pushing for it to change my mind as well as change my birth control method (which im also not interested in, otherwise i would have asked). she asked me other questions about my health and then would interrupt my answers to repeat the question over. with that being said, i also asked her about myself getting a pap smear to which she QUICKLY refused, said i was too young and that i shouldn't even be thinking about that. when i told her i was sexually active, she gave me a cup to do a urine/pregnancy test with (standard procedure, i suppose, although Dr Moses never had me do that) and only told me to go to the restroom across the hall. apparently that was the end of our visit... didn't say goodbye or thank you or to go to the checkout desk after so im just standing in the hallway cluelessly waiting on nothing. i decide to checkout and she asks me if im okay. i tell her NO and i list everything that bothered me about her and my visit. she says "oh," gives me a forced, barely-sincere apology then tells me my pregnancy test came back negative. Ebony Washington is the type of practitioner that pushes her moral opinions on you instead of listening to your concerns or questions and lacks a MAJOR AMOUNT of approachability and personality. it's people like her in doctors offices that make people hate going to the doctor. BUT good thing she isn't a doctor and just a nurse though. read more