I came here to buy N95 face masks during the Novel Coronavirus scare. Yesterday a box of 10 with…read morevalve cost $60 (limit 2 boxes per person). Today (2020-01-29) they cost $80 (limit 1 box per person). The 3M brand costs $12 each (normally $6 each). The staff seem very nice and honest. They explained that their suppliers keep raising prices so they have to raise prices. They said there will be no more available tomorrow onward! I also bought a pack of 5 without valve for $20. They also ran out of hand sanitizer so they had to hunt for them today. They only have 20 left. A 118mL bottle cost $5 each which isn't inflated.

This neighbourhood old school hardware, paints, and random stuff store is awesome! You don't have…read moreto haul yourself to a big box store (Home Depot, Lowe's, etc.). The best thing is the customer service. Not only were we able to buy the P-trap we needed but also got 2 great referrals for a plumber.

Pretty well-stocked hardware store, which is owned by a local family, customer service is great…read moreevery time I visit. If they don't have the item you're looking for, they'll gladly order it for you. Streetcar stop is near-by if you're taking the TTC.

If you would like personal attention and care this is the hardware store for you. They do…read moreeverything to help you get what you need or want and are very friendly. An amazing selection and a locally run and operated store. My go to hardware store in the neighbourhood. Lots of street parking on Annette and also on nearby Jane Street in a lovely community of stores, restaurants and services. Very reasonable prices and you can use the Home Hardware online search tools as well as going in the shop. If you can't find what you need or it's out of stock they always track it down for me. They have wonderful services as well including key cutting and paint mixing and great advice.

It has been a long time since I was able to walk into a store, ask some questions, and get an…read moreextremely knowledgeable answer. Here was the problem: I needed a BBQ. Here was what I was thinking: I wanted a Weber. Within a few minutes, they walked me through the different Weber grills, explained the advantages of the different types, and we decided that I didn't need the most expensive one. In fact, I could save a few hundred dollars by buying a much cheaper version. And, so I did. I asked how much it would cost to ship it, and how much it would cost to have it assembled. They told me that they did it all for free. Checking a few competitor prices to see if they just folded those costs into the price of the BBQ I was astonished to discover that, no, they did not! This was a free assembly and delivery. That right there is a two hundred dollar value, at the best of times! So now, a few weeks later, I'm BBQing chickens like a king, looking forward to tasty treats all summer long, and I know exactly where I'll go when I need anything else in the future!

Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

Known and proven to be the worst hardware store in the St Lawrence market area if not the city…read morebecause of the service (lack of) and pricing (expensive price gouge). I came here out of desperate need to fix a P-Trap and the staff provided NO help when I asked questions about the size to make sure I got the right part. There was no one else in the shop and he provided me with a measuring tape when I asked for the size. When I wasn't able to measure it (not knowing how the measurement is done) he rolled his eyes! The opposite of mom and pop shop help or service. I would go anywhere than here.

I called ahead to check whether they had a shop vac filter, and was told "yes, yes". Even that…read morethey had the specific model I wanted. Then when I arrive less than 30 minutes later someone who doesn't know what a shop vac is stares at me blankly and I find out there's no filters in the entire store! Waste of time.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

I just had one the worst customer experiences I've ever had at this place. In the past I could…read morecount on friendly service at Dudley's, but I doubt I will ever return. I was simply buying screws to attach legs to a table top. I explained that the table top was about 1.0-1.5 inches thick (so I would need screws that are shorter than this). The staff person, a thin guy, maybe 40 yrs old, wearing a baseball cap and a goatee, kept giving me ridiculously long screws, as if he wasn't listening to me at all OR deliberately messing with me. He gave me 4 inch, then 3.5 inch, then 3 inch, then 2.5 inch, then 2 inch screws, even after clearly showing him the thickness of the table top on a ruler that was right in front of him. Moreover, his manner was despicably rude and condescending, sneering every time I said I needed something shorter. Feeling pressured to just get out of there, I ended up buying screws that are probably too long. This person should not be in a customer service role at all! Indeed, he should be terminated as soon as possible! As another recent reviewer noted, it's "not the Dudley's it used to be."

This is the place to go. Family run. Great customer service. Always helpful. Been going for the…read morelast 20 years. I always go here.

I have found my new "go to" hardware store. Full mark, full stop…read more They are super friendly and helpful here. The prices are reasonable and the selection is good. Recently, I was in Canadian Tired and was appalled by the lack of customer service and aggressive behaviour of staff over leaving my bags at the door. So "no thank you" to corporate hardware services, hello local retailers! This was a tiny place packed with all sorts of items. The staff was interested in helping me find a solution to my problem I was seeking to repair. I watched as they had a rapport with other local businesses and took careful time to discuss how to handle a 'rodent problem' with a neighbour. You only build that kind of trust and rapport by treating people kindly and with care. Discussing the various options including poison was an overheard conversation, but it was telling to me. Customer service is the bread and butter of the retail industry and a good measure of the trustfulness that one can have with a business owner who is attentive and caring. I'm definitely coming back with my business to this store, even though the corporate hardware option is closer.

I'm not a fan. I find the service less than helpful (except for one older gentleman I got help from…read moreonce). It's pricey and not well-organized. I MUCH prefer Caam hardware down August. Amazing place, owner is incredibly helpful, and they have birds (like real parakeets and such) flying around the store.

dod not give me refund for broken hose it was not working I had switch it once and the se one was…read morestill not working there selfish and barely even know how to give proper cus service

How can one store always have what you need? Dickson's has managed that for the last 30 years that…read moreI have lived in the neighbourhood, always with a .

I bought a Unicorn Stick and Peel decal as birthday present for my grand daughter. After few days…read morethe sticker started to fall off the wall. Nothing was wrong with putting it on the wall. Still it slowly starts to fall down. After complaining at RONA they told me they only take complaints 2-3 days after purchase. If it falls down later you just lose almost $100.00! Don't purchase items at RONA's! I had to learn it the hard way!!!

Cashiers need more training. And they should probably have…read moremore than one cashier available on a busy Saturday morning. Had a horrible experience trying to pay for paint this past weekend. Cashier tried to deny us the scratch and save promotion because our paint cans were 3.7 litres and not 3.78. She finally relented and allowed the discount after I showed her the advertised cans on the flyer were also 3.7 litres (I also confirmed with the person who tinted the paint for us, prior to having it tinted since it's non-refundable once it's tinted, who said the discount was on all one gallon paint cans). Cashier was also confused about whether the customer could scratch the coupon or if she had to do it herself. She spent about a minute reading the fine print on the coupon even after I told her three times that I didn't care if she scratched it for us. Then after all that, she had to call for a manager to approve the discount and apply it to our bill, who acted like he was doing us a huge favour. Sorry but this was a promotion advertised on the front of the Rona flyer! We shouldn't have to jump through hoops. By the time we were finished paying there was a line-up of about 10 people behind us. Oy yoy yoy.