Absolutely ridiculous how often and how long we lose connection, especially for paying $70/month…read more Just yesterday, 9/14/17-9/15/17, it was down at the absolute very least from 6pm to 1am. Just to clarify, I was continually monitoring the connection from 6pm to 1am, so who knows when it actually went down or when it came back. That's an absolute minimum of 7 hours, and sadly that's actually fairly common. I'd easily say we lose out on internet connection for an absolute minimum of 24-36 hours throughout the month, and that's just what we notice. Who knows how much we're actually getting screwed out of every month. I still have all of my gigabit hardware, and I've still done everything possible to determine that it's completely on their end. Of course talking to other customers of theirs, everyone in my area gets horrible service too. I don't even know what else to say that I haven't stated in previous updates. Their service is terrible and doesn't seem to get any better, but they've got the monopoly on the rural market around here so the only real option is to move where there is actually decent internet. *Just a note in case anyone reading doesn't know what I mean by gigabit hardware. It means that all of my networking hardware is fully capable of utilizing gigabit internet, which is 1,000 Mbps.

If we had another choice out here in the country, we would take it. Our internet was wonderfully…read morefast and reliable for the first year that we had it. Then the lagging started. This all happens on a schedule too; the busy times, over lunch and in the evening, you can expect your internet speed to drop way down and for it to just cut you off periodically. Weekends are the worst. Sometimes it's barely functional all day long. It's often so bad that it's unusable. I upload photos for my work, and during peak times this often becomes impossible. I can't even stream music without it frequently cutting out. Yes, we have called them several times, with technicians coming out at least twice now. It seemed to work alright for a few days, then went back to its old tricks. Most of the time they just tell us it's our router. We do the unplug/replug thing they tell us to, and we tried replacing our router with no effect. Yet they keep telling us that's what's wrong. If it were the router, why does the internet so reliably go bad at certain times of day? We pay probably twice what people in town do, yet the service is terrible. I wish we had internet that was reliable, that just worked.

Store states that adding Insurance and next up are necessary to purchase a phone at location. A…read morefollow up call with store employee Jay told me that every ATT store in MN has this "unwritten" policy. The consumer has no choice but to add Insurance and next up in order to purchase a phone. Conversation with ATT corporate says this is 100% false and violates AT&T's Code of Business Conduct by providing false information. Insurance and Next up are "add-ons" and while not a commission sale, Add-ons are incentivized. The consumer is forced to cancel the unwanted add-ons and are charged a pro-rated amount for each day the services are in place. A complaint has been filed with AT&T corporate. This store is a re-seller NOT a corporate store. Google the nearest Corporate Store and do your business with them. Avoid this integrity challenged location at all costs!

Hands down the best customer service by Lynette and Ty! Very helpful with everything from phones,…read moretablets, new TV services, and the smart watches!!!! I am terrible with anything tech! They made everything such a smooth process! 100% recommend!