I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me in fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function. read more

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Awesome ownership and service team. Highly recommend going through them to find a house or have a house managed.

This company sucks, they only help slumlords, they want $2200 for damaged floors, the work to get this house ready was shitty, the floor broke as we walked on it even had their maintenance out to fix those breaks, like how does a floor break from walking on it. The front house had a leak at the water heater and the guy painted over the issue, the back house had an unfinished room that is a hazard, we had no vent back there for the central heat, there was no gas connection either, literally went a whole month with no stove due to a gas leak from the stove they had in the front house and it even had bed bugs that they sprayed for once then refused too sprayed again and before moving in we never had to to deal with bed bugs, so be careful if you live at 2015 38th, there is so much documented information on the issues that house had, never should have been rented out when it was! This is just a little bit of the issues but I will gladly give the whole list! Go check there rating in Indeed, they can't even keep employees! read more

Minnix Property Management - Property Management Near Me - Lubbock, Texas

Would avoid if possible. They will waste your time and money. After going back and fourth for a couple days with someone I was told I was ineligible to rent due to "insufficient documents," despite having provided everything they asked for. When I asked to speak to someone to clarify on the documents I needed they couldn't connect me within anyone. I try calling them and leaving a voicemail and get nothing. About a week later when I'm looking at other places because they told me I was ineligible I get a message out of nowhere saying I'm approved. I then follow their instructions and pay their $250 "fee" and get a renters policy that is required. I then have to wait again. I try calling them no response. Every single one of their extensions went to voicemail. Then when I leave a voicemail I get nothing in response. Then after about another week I get a text saying the place has been rented... After weeks of going back and fourth they actually rented it to someone else. Now I'm finally able to talk to someone, but they do absolutely nothing. Now every other place I was considering is rented, weeks of my time being wasted and spending $250 on the application all while losing the $50 spent on a rental policy and $70 on a application for a place I doubt was ever considered for all they say is sorry and that they can move the $250 towards a different property of theirs. No refund for my policy or application. They have no respect for any of my time or money that I spent. I couldn't imagine letting someone this incompetent manage someone else's property... They can't even pick up a phone. read more

MINNIX IS A JOKE -- WORST COMPANY I'VE EVER DEALT WITH This company should be absolutely ashamed of the way they treat people. Minnix is the definition of unprofessional, unethical, and flat-out useless. If you're thinking about renting through them -- run. Don't walk. Run. We applied for a house, were approved, paid deposits, and were told everything was locked in. Then suddenly, without warning, they gave the house to someone else. No explanation. No apology. Just a slap in the face after weeks of dealing with their circus of "communication." And the refund process? An even bigger disaster. They've been giving us the runaround for three weeks now, holding onto money that doesn't belong to them. Their excuse? A pathetic, made-up statement about a financial institution being unable to retract the funds. That's a complete lie -- they never once asked anyone to contact their bank or attempt a retraction. They're throwing out fake legal jargon to cover their own incompetence. It gets worse. They required a notarized form for the refund, then tried to make us do it again because they messed it up. And instead of issuing refunds separately -- like any competent company would -- they tried to combine checks for people with no financial connection, no shared lease, and no reason to be grouped together. Make it make sense. Minnix is not just disorganized -- they're dangerous to your time, finances, and mental well-being. I have never encountered a company so careless, so lazy, and so willing to screw people over while acting like it's business as usual. It's disgusting. I hope the people running this company read this and feel embarrassed -- because you should be. You're running a scam disguised as property management, and the fact that you're still operating is honestly shocking. DO NOT trust Minnix with your money, your lease, or your peace of mind. They will take all three and leave you with nothing. TAKE YOUR BUSINESS TO LOCATION RENTALS read more

Made complaints of overgrown weeds all over complex..they came and cut weeds in front of complex but didn't bother to cut overgrown weeds by alley way behind apartment complex... looks like a jungle and trashed out. read more

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Absolute worst rental experience. 1. Raised rent by maximum amount every year 2. Never made improvements to the property, only minor fixes 3. Charged us for carpet cleaning when they said they would be removing the carpets anyways because they were so old and naturally worn out (they should have been replaced before we ever even moved in) 4. Charged us for cleaning the fridge and dishwasher - I'll let you judge by the photos if they should have charged us over $100 for this. 5. At the end - they tried to charge us more than 1 months rent for us to move out. We cleaned that place to be spotless (except for defects beyonds our control or from previous renters). They are even charging us for hard water build up on the bathtub and toilet bowl, that even with hard scrubbing - we couldn't get to come off. I bet they couldn't either. It's just normal use unless you add a water softener to your property. They only care about money. not people. I'll tell everyone that will listen that Minnix is the worst place to rent from ever. I literally moved down the street to an IDENTICAL apartment - am paying LESS RENT, getting FREE INTERNET and actually have clean quality carpets. Minnix isn't competitive. They also try to pay people with giveaways for reviews. be skeptical of any 5 star reviews. I'm sure there are some people that have good experiences, but not that many. I know I'm not alone in my disdain of this scummy company. Please see their lists of absolutely insane fees attached. read more

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Minnix did an excellent job making sure my properties had very few days vacant. From leasing staff to maintenance to property managers, the entire staff has taken great care of us and our properties. read more

Awesome customer service - the leasing team is incredible - great website and easy to apply

I wish I could give a negative star. This management company is the worst. They NEVER respond to the concerns of their tenants and you can NEVER reach anyone directly. If you are even thinking of renting a property of the Minnix group, please think again. It's one of the worst run organizations and they treat their tenants TERIBLY! read more

Each department works hard to ensure you are taken care of quickly. I recommend Minnix to all of my friends and family.

CHECK FOR GOATHEADS IN YARDS BEFORE RENTING FROM THIS COMPANY!!! Currently renting one of their newer duplexes and the entire gravel front and back yard are covered in goatheads/stickers. Not only do we track them in and step on them constantly, but my dog gets them stuck in his paws as well hurting him every time he has to go out. Asked if there was anything they could do, but they said no and cancelled my maintenance request immediately without even trying or coming to look at the yards. Then they quit answering my messages completely. Our neighbors deal with the same yard issue, and I'm assuming everyone in the duplexes near us does too. So now I'm paying $1,300 in rent for yards neither my family or dog can use. Not looking forward to the next 11 months renting from this company. read more

The worst rental experience we've ever had. Not only did they charge the previous tenant for things they did not fix, but upon move out, they charged us for them as well. I know the previous tenant and compared our itemized charges. They eventually changed it after I argued. There are further charges that are incorrect and am being ignored every time I reach out about it. It is almost impossible to reach anyone, except through email. And since I've seen other comments about carpet cleaning, they charge for carpets being cleaned upon move out, and there is no way those carpets were cleaned when we moved in. I am so disappointed in how they conduct their business. read more

They are horrible and over charge you for things that were worse when moved in. When we moved in with in a week the doors were falling off the hinges and it took forever for someone to come out and fix it. they false advertise and when we moved in the bathroom sink was already slowly coming off the wall until my husband went out bought the parts for it and fixed it himself, he did the same with the toilet and we were charged for it! The bathroom already had growing black mold in the walls and looked like it had been painted over and with in a few weeks it started to spread through the pain and walls and they charged us for that also. they charged us about a grand for a hole in the wall that would of been a easy fix and we even offered to fix it but they told us to not worry about it and charged us a grand for it. The neighborhood was dangerous, I have four kids and a baby and crack heads tried many times to break into the home. and we asked to be relocated and they denied us. We gave them two grand for a two month termination fee because the neighborhood was just not safe for us and we paid the early termination fee and they are charging us 800! they are sharks! we owe them 3grand and certain things they listened? wasn't even damaged when we left. all they want is your money so not rent from them! read more

I used Minnix for almost a full year now, and they've been the absolute best. For me a young adult, it was an easy and understanding process to get the property. Ever since I moved in, they have fixed the roof, repainted the outside of the house, and check up through out the lease to make sure everything is still going good for the tenant. I also like that they are very good with payments and giving extra time to pay rent. I usally pay in two parts and they allow me, with a heads up, to pay a week after rent is due, and it helps tremendously. read more

I have been calling and leaving voicemails several times a day all week. No one answers the phone, and no one calls you back. Christina sends texts and emails to call her but good luck! I am beyond frustrated! Poor communication, poor business practices. read more

stay away from !!! do not rent from!! this management company and property owners will screw you over!!! they do not fix a/c unit, roofing, and other maintenance issues. try hub city rental or location rentals in lubbock!!! read more

The fact this company has a 3.4 rating is ASTONISHING to me. They have been by far the worst people to rent from. They falsely advertised the place i moved into not showing the MULTIPLE things wrong with it, none of the drains worked when I moved it, and the place had mice. We called them about the mice and they had an exterminator come out and do PRACTICALLY nothing, the hole in the wall was never sealed up, but at least they didn't charge me for this issue. On the other hand the drain to the washer wasn't working and they sent someone out and claimed there was hair in the drain and charged us for it. When I contacted them they said it was my fault (even though the only way it would be is if I were sitting there ripping my hair out and shoving it down the drain.) so I bit the bullet and paid the fee for it. Then they charged me a late fee for it when they said I could make payments and not have to worry. Now later on down the line they charge me 300$ claiming I own three dogs. One of them is my ESA and the other two were strays in the neighborhood. They said the would send a team out to confirm I only had one dog (which they didn't do before taking 300$ out of my account.) it took them almost an entire month to send a team out. Now back in November I sent them my ESA information and they didn't charge me for my dog and all was well right.? Wrong they decided they "lost" the paperwork and asked me to send it again. So I did just that. Then they claimed they didn't receive verification of what my disability is and why the dog is needed. All the information was provided in the documents I sent to to them. They then hit me with a 400$ pet deposit for an ESA and are threatening to evict me if I do not pay it. These people will rob you blind. If your thinking about renting from them, DONT! read more

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DO NOT RENT FROM THIS COMPANY. Terrible response to maintenance request, terrible customer service, oh, and they'll steal your belongings after they refuse to take your rent. Only reason there is 1 star, is because I couldn't give them less read more

If I could give zero stars I would, this is the worst company to rent from charged me over and over for things that were worse when I moved in. They didn't sent these "charges" over until a month after I moved out. When I moved in the weeds were super high about 2 ft and it was mowed when I moved out but they waiting a month to go check things out and decided to charge me for things like dust and weeds that happen in a vacant house. All in all they charged me 1,200 for paint touch ups and BASIC cleaning. DO NOT RENT FROM THIS COMPANY. read more

Me and my family have been at the property for under two months. Within that two they feel the need to have someone come over to do a walk through the house.And it seems to be a weekly thing for them. I wouldn't recommend this business to no one. It's been a total nightmare dealing with them. As soon as my rental contract is over we will be moving. Please stay away from these people. read more

If I could leave no stars, I would. It took my husband and I had to physically go to the office in order to get any communication. We were told the phones were keeping them busy. If that we're true, two of them wouldn't have been gossiping when we walked in. Also, it took them almost 3 hours to send us the lease after we were told she'd send it within an hour. It took her 3 hours. Do NOT use Minnix! So very unprofessional read more

I'm not one to leave reviews of places, but I had to because I've never been so screwed over in my life. First of all our a/c unit was broke, leaking, spitting ice, and creating wall damage as soon as we moved in. We placed work orders, it took them months of coming out several times to get it fixed - when we moved out they charged us nearly $1,000 for "wall damage and wear and tear to the a/c". Like I said, it was broke when we moved in. What was also broke when we moved in was the mailbox, cabinets, among other things, with lots of dog hair in the carpet. We were charged hundreds of dollars on top of everything else because we were accused of breaking all those things that were messed up to begin with. These people are absolute sharks and I would advise people to live anywhere else besides with Minnix. read more

I'll keep this short and sweet. the units arent what the pictures paint (cheap, dirty, not kept up with at all) and the management is terribly uncommunicative. save yourself a headache and rent from literally anyone else. read more

I wish I would have read the previous reviews before signing. The staff is the most unresponsive and rude people I have ever dealt with. They lie and change numbers to suit them. I agree with the previous review STAY FAR AWAY FROM MINNIX!! read more

I do not recommend renting any houses or apartments from this company. I am deaf so I cannot make voice calls and that makes it difficult for me to communicate with this office. They do not respond to texts or emails nor do they make themselves available to be of assistance should any issue arise. They just posted a bill along with rent right before it is time to pay rent without any warnings beforehand. That is shady!!! If any issue comes up, they pass the buck to the owners for the repairs. I currently live in a house that is in shambles. I didn't have a chance to research this agency before I moved in as it was the first immediate available house for rent. I moved in from out of town and working on a new job. DO NOT RENT ANY HOUSES FROM THIS COMPANY. They only respond when they want something from you. Save yourself the grief from having to deal with such a shitty company. read more

We Have Been Leasing From Minnix Properties Here In Midland Texas Since Jan 2018, Although We Have Had A Few Bumps In The Road With Maintenence Etc, Its Never Been Anything That Wasn't Fixed After Time! So I Really Have No Complaints About This Property Management! They Have Been More Than Helpful In Times Of Need Towards Oilfield Families, Which Says Alot About Them As A Whole Unlike Other Realtors Who Unfortunately Could Care Less About Unforeseen Events. We Will Most Definitely Be Staying Here Another Year, If Not More! read more

I want to give accolades to Tina Robertson who is the Leasing Manager in the Leasing Department at Minnix Property Management. Tina is a manager with a lot of integrity and an effective leader who has earned the respect of her staff. Tina was very helpful and followed through on everything she said she would do. Tina is an extremely hard working, sincere, respectful person who should be recognized and commended for her dedication and outstanding service. read more

I spent 3 days cleaning that home prior to living in it because it was filthy. Minnix have all the records and pictures to prove it. That home was spotless when I left yet they found petty items to deduct from my refund. $50 for some dust on window seals lol. I sent them 3 vacuum bags full of dust when I moved in. That carpet was never shampooed when I moved into it and I had it cleaned when I left and you still charge me $85. I will never recommend Minnix to anyone and will let everyone I know how poorly the communication is with Minnix property. read more

I've lived in many many places in my life and I can tell You right off the bat that this place is a corrupt, greedy, corporate shill.. Everything is automated and you can't even speak to a person if you are interested in one of their houses. I'll Take my money elsewhere, preferably with a company that does business by hiring human beings to help other human beings. I have no doubt that this place only deals in cheap cracker boxes that they call "housing" read more

STAY FAR AWAY! I honestly don't know how this place is still in business. I've been trying to find a home to rent and one in particular kept showing up. I called the number listed and a message says someone will text shortly. I got a text saying the property is rented. Well, I didn't even say what property I was interested in. Weird. Next message was their website with available properties and that same property was in there. Again I was told it was rented. Fast forward a week, same property is listed again. I call, get the text saying its rented. Ugh! I finally get a number for their office and get a real person who tells me the property is available and they will start showing it July 3rd. I was assured they would still be doing showings even tho its July 4th weekend. I make an appointment throught their website, as I was told to do. I showed up today...no one there. I called the office number and there's no message saying they're closed and you get put on endless hold waiting for an available person. Then, get sent to a voicemail. So, I called the number on the sign out front, its different, and....no answer. Just another hold music to voicemail. I'm beyond frustrated and after reading reviews I see I'm not alone and, luckily, hadn't given them any money yet. This place is so unorganized and their communication skills, well, they don't have any. I can only imagine how hard it would be to get repairs done. Yikes!! read more

I'd like to share my story for whom may want to work with this company. I figured out the hometown in Lubbock with near $900/month after visiting and applying $70 for two adults and following up for a week and wasting the time and money they finally told me that you approved but not for this property and you can check the other properties in our list. Be careful about these companies when there is a good case they never lock that property for you and after gathering the application fee and credit history the property manager decides who will be a winner. I suggest you never pay money just for entering the unclear competition at this time. They really devastate all my moving plans and I lost my time and money. Be careful guys! Be careful! read more

I lived in duplex of Minnix from 2019-2020, they will charge you for anything and everything when you move out! If your ready to pay Out of your pocket then rent from them They charged for light bulbs so be sure you don't leave without replacing, I had put static cling film over windows for privacy and was charged for them having to remove, which film peels easily from windows, I had a window in bedroom that would not close and put film over window to old heat and ac in, they charged for that as well. Electric bill high due to bad windows and poor seals around doors, they charged for a smoke detector that was faulty and I had left detector there when I moved but somehow it's my problem and my expense to pay. Carpet I knew would be replaced, expected that, although the neighbor next to me had flooded their apartment purposely when they moved and there was water damage to carpet on our side of duplex! I was charged for replacing water damaged carpet, yes I had pets but I also cleaned carpet before moving out! It was obvious by the amount of dirt pulled from carpets when I shampooed carpets that carpets were filthy before my moving in, you'll get the bill even if you do what is right by shampooing carpets as it states in lease even though renters before you DID NOT! They claim they mailed bill to my daughters address with charges after we moved out but she NEVER received such said letter, I moved to a new construction and was dealing with the lovely postal service and not receiving my mail, only after it was sent to COLLECTIONS was my sister who co signed was notified by collections. I would think twice before renting from theses people as they practice bad business habits Ladies in office were extremely rude to my daughter when she called to let them know she was moving out, she moved a few months before I did. They will believe lies your neighbor tells them about you but then same neighbor floods their unit purposely when they move.... go figure that one out folks. Steer clear is my advice! read more

They kept all of my deposit even though property was cleaned and maintained to a better condition than when I originally moved in. Then I received a bill for an additional $460 in fees for dust on fans, toilet cleaning, having to mow lawn (I had it mowed the day before moving), etc. I did not sign the itemized charges agreement form on move-out so there is also no legal obligation technically. The bill I refuse to pay has now gone to collections, dropped my 755 credit score down by 100, and causing issues in finding a new property a year later. read more

Minnix Property Mngmt. has been great! We relocated in December from out of state and the process was quick. Our unit is practically brand new! We had an issue when the neighbors (we live in a townhouse/duplex) moved out and they left water on over the weekend which caused a slow water leak to travel through the adjoining wall(laundry room). Water was coming under our tile in laundry room and kitchen. We called one of the maintenance contacts on Saturday to come over on his day off before damage got worse! He was unable to access their unit, but immediately came back Monday morning and shut their water off! They are always prompt and very courteous! Thank you! read more

If there were less than a star they wouldn't even deserve that. They do not respond, and even after speaking to them they say they will call back and never do. Customer service will be what brings them down. Save your application money and find another agency. The return call was promised by the supervisor as they application person was not there and had not called or returned calls. Leading by example, blah. read more

Minnix property management managed our property for over 5 years. They were communicative, professional and very timely with our rent payments. Monthly statements were detailed with receipts. I recommend any property owner to have them manage their home. They were quick to remediate tenant issues and found good renters quickly when leases came up. We sold our property but if we didn't we would continue using their services. read more

Where to begin. We moved from Oregon and had a $1150/month rental in Quincy Park and it wasn't even ready. Washer and dryer hookups are corroded to where we can't connect washer, the sinks don't drain, the kitchen was filthy, and carpet destroyed. They're fast and friendly to get your money but after you sign you can't get a text or call to save your life. Communication is a joke and their call center reps are useless. The house nice but the management has earned their 2.4 star rating. read more

Please Pay Attention to these reviews. This company is a scam and will lie to you till they get your money, then they just ignore you. We called about a rental property and were up front about only a 6 month lease and having a dog. After being told they would honor a 6 month lease, they said we need to fill out application, me and my wife and pay the $35 app fee.(each). We looked at a particular property being told they accepted 6 month lease. After 4 days we tried contacting them and never got an answer or return call. A few days later we just drove there and was told they were waiting on out current landlord to verify rental. We called our landlord and she said she called them 3 times and left voicemails but never a return call. After numerous calls and no answer, we drove by again to inform them she's tried calling and left messages. They then approved our app and informed us they wouldn't do a 6 month lease and property we looked at wasn't even available. It had been leased a month ago, but it still had lockbox and was dirty inside and no furniture. This company is a joke and very unprofessional, they will lie straight to your face then ignore you. STAY AWAY! Don't waste your time or money of these Jokes. read more

Moved in March of this year and haven't had any problems, until today. It is 103 degrees outside and my A/C has gone out... Making it almost 90 degrees inside my home. I have called the emergency line multiple times and all they can tell me is that my unit is under warranty and they will have more info for me tomorrow when they can reach someone in the office. HA wow. I too work in property management, and if my residents AC unit goes out, we get it taken care of immediately.. day or night. If it is not something that can be immediately fixed, we supply them with a window unit to keep cool until proper repairs can be made. Basically, it seems that Minnix does NOT truly care about their residents. If you do not rent from this company already.. do yourself a favor and STAY AWAY! read more