Affordable, Stellar Quality, and EASY! Made my transition go from complicated to easy with just a…read morecall.

From the owner: Matador Property Management provides Townhome rentals to Lubbock, TX area.read more

Loya Cobb had been managing my property since I moved away around 3 years ago. She did NOT take…read morecare of my property! This house is supposed to be non-smoking and it smelled of cigarette smoke, the weeds were 5ft tall, and overall the house looks neglected. She also left the garage door open and all of the lights on. Luckily, my real estate agent went to the property a few days after the tenant moved out and closed it. If you are a person out of town and need a property manager, I would NOT use this company.

From the owner: Strive for excellence across the board in helping owners and tenants gain the highest and best…read moreresults on their properties .

I have since changed my rating from 5, to 1 star. (5 stars before were solely from them moving me…read morein fast, they over charged my deposit when I was desperate and have been awful in every other aspect since then) Simply for the fact their maintenance department is criminally negligent, and derelictive of their duties. For over a year I have stated a need for proper maintenance and ventilation after a major leak was active for 3 months. 3 months of myself and another tenant fighting with them before being properly addressed and yet not even properly fixed ITS STILL LEAKING. Ever since then the area their vendor did not properly service has produced black mold, and has been spreading through the walls and ceiling visibly. I have let them know countless times since January 20th of this year when it's become evident to me it was affecting my health. I had told them my health and well-being were a concern because I was having big warning signs of black mold exposure, as well as there were visible signs of black mold. (Pictures attached) They sent a maintenance man out to service it, he was not qualified for this issue. I called them again because even more spores were present coming through the wall, he came back and confirmed with me it appeared to be toxic mold in his opinion. He also stated it was bad for my lungs. He let me know he would contact a supervisor, Jordan, and she came and also confirmed the issue. We talked about possible resolutions. She told me they would get back to me on what the owner says. That never happened. I had to literally fight with the 2 women in their maintenance department Michelle and Jami to get a call from a supervisor. Thankfully I was able to get her personal number and have been able to skip around their awful maintenance department. Do not expect a call back from them, even if they tell you they will personally. They will not. Multiple times that was stated, and never once did they follow up. They blatantly lied to me, multiple times during this process. I was told the maintenance man would be coming out with a test kit, he did not. Was told I was going to be called back by the maintenance department, I was not. Was told I'd be given an update on what the owner says in regards to ventilation and work, I was not. I've been more than patient and kind with them, especially considering I told them my health was in jeopardy January 20th, it is now March 30th. The owner of the building refused to put in a vent and send out professionals to service the mold. The apartment management were derelict of their duties and exhibited the worst case of gross neglegence I've heard of in a property management company around here. Especially when I've been as thorough and detailed as possible with them on the issue. I was never notified the owner refused to get anything done to mitigate the issue. They have ignored it to the point I was hospitalized with severe chest pains and shortness of breath when I do not have history of asthma or heart problems. In fact they told me this doesn't make sense because I'm overall healthy but there is definitely something going on. Mold exposure. So now my entire life will not be the same quality seeing as there is no cure for black mold exposure. I've been gaslighted by these lovely ladies for over a year now. I have had to deal with the mental and physical pain, and trauma of the neglect they left me to suffer with. I was begging for help, and even offered to get it taken care of myself. Told them I could have my employer come take a look seeing I worked for a licensed trades company. They ignored even that. I literally haven't received any form of apology or assurance that they would make it right. I truly hope this helps you make the decision to chose another property management company because in my opinion you and your family, your pets, your friends coming to visit, would not be safe under the conditions they keep the properties they oversee. You will not receive assistance even if you are telling them you feel like your life and well-being are in danger. They also cancel work orders without discussing any information as to why they are unable to perform their function.

Charged us over $1200 for move out cleaning and repairs for stuff like a single hair on the…read morecountertop, crumbs in the drawers, and water spots on the dishwasher. Absolutely ridiculous! It was cleaner when we moved out than when we moved in.

Six years, three houses, zero regrets. Meridian has managed my rental properties since 2019 and…read morethey've made being a landlord easy enough that I sometimes forget I am one. They keep my houses leased with good tenants, stay on top of maintenance before small problems turn into expensive ones, and actually answer the phone when I call. That last part sounds basic but if you've ever dealt with other property managers you know it's not. Maura and her team treat my properties like their own money is on the line. I've recommended them to friends and I'll keep doing it.

This company cares about one thing. money. They get you in and they forget you. we show up to a…read moreplace we rented and pointed out the damage as usual, and noticed things like rice on a shelf, and goop on the floor. clearly, the place hadn't been cleaned. when telling the company they just said they would not be doing anything else, as in, go f*** yourself. they don't seem to know what is going on, either. bad organization, bad customer service. imagine being a rental company nd telling a tenant that they have to clean the new unit because theyre not going to. probably kept the cleaning deposit, too. unprofessional, uncaring, and unethical. don't rent a property from this company. also, if youre an owner, dont them.

We have had amazing service from Aaron Hough at Location Rentals. He responds quickly and takes…read morecare of any issues with our rental. He is patient in explaining any questions we have and quick to get us any paperwork we need. We greatly appreciate and HIGHLY recommend Aaron and Location Rentals.

Requested to have my property managed. Bobby Brown of Location PM promised to get back to me with…read morean analysis the same day. Never heard from him again even after texting direct and emailing. If he did not like my property, he should have said so.

We used Michelle Kauffman to buy a house in Lubbock. Michelle Kauffman was the buyer's agent…read morerepresenting us, and was used as the seller's agent representing the seller. Michelle Kauffman was difficult to work with but we made the deal happen.Since we were out of state buyers we never even met her in person! Michelle decided not to show up to give the keys or anything related to the home. Michelle also did not tell us (as buyers) the appraisal value. It came in a lot less than the contract price. Being cash buyers it would affect how we paid. No one wants to pay above appraisal value!! She refused to disclose this info. Along with all the 99 items that were wrong with the home and the seller's disclosure was a fraud. Michelle Kauffman is not transparent, very dishonest and highly unprofessional. However, over a year has passed and it's come to our attention Michelle Kauffman has told and given our information regarding the transaction of our property to another third party. This third party has falsely accused us of harassment, threatened our livelihood , and sent law enforcement to our house for no reason but to threaten us based on their assumptions not facts! Michelle Kauffman gave the third party personal and confidential information regarding the transaction we had with her with the property we bought a year ago. After giving this particular third party our information we started to get harassed and threatened with emails, texts and phone calls.  Michelle Kauffman is a real estate licensee who has a duty to keep client information confidential, including personal and contact information, and details related to real estate transactions. Realtors in TEXAS have a duty to keep client information confidential, including personal and transaction details, and generally cannot disclose such information to third parties unless required by law or with the client's consent. Michelle Kauffman violated rules and laws set by TREC. We did not consent to having any or partial information released to a third party who is basically harassing and slandering us or to anyone! If you do use or have to use Michelle Kauffman as a realtor in Lubbock, TX do your own diligence.  Highly do not recommend Michelle Kauffman realtor in Lubbock, TX

I have used 4 realtors over 3 years in Lubbock. Michelle is BY FAR the best realtor I worked with…read more She was always a step ahead of what I expected and she followed through on every one of my requests in a timely manner. Not only did she bring me 3 offers on day one, she also coordinated the cleaning, staging and of course professional listing of the home. If you have received Michelle's name as a recommendation, look no further. She's a go getter that stirs up the buzz you need.

The move in has been very easy and smooth. I have been assisted with all my questions and acted…read morequickly on everything I spoke to them about, which was almost nothing because its been perfect!!

Hidden fees and drag on getting repairs done. Not too mention some "professionals" they send are…read morenot very professional

Chad Fortenberry is the BEST!!! He really listened to what we needed and wanted in our home. He is…read morevery knowledgeable about the area and was able to help guide us to find the right area of town that best suited our needs. We are very pleased with our new home. THANK YOU!

I have worked with Chad at TechTown Realty on multiple transactions, and he is always a pleasure to…read morework with. He is extremely responsive, communicates well, and goes above and beyond to take great care of his clients. His professionalism and attention to detail make the transactions run smoothly. If you are looking for a Realtor, I would highly recommend him.

horrible. They don't care about their tenants and refuse to fix things that I have paid for. The…read morefence in our back yard is falling apart and my dogs have gotten out repeatedly (and they are very Well trained) and they refuse to fix our fence. Do not do business with this company. The worst renting experience I've ever had.

Do not rent from them. They don't give two shits about you they just want your money. Houses are…read morejunk, carpets arent done correctly. We paid out of pocket to have them fixed professionally and they charged us out the ass anyways. Nobody ever answers the phone and are rude when they do. Coldwell sucks

Shannon is amazing. I wouldn't use anyone else. She is understanding, knowledgeable, prepared,…read moreprofessional. Love her! Her fees are fair and direct, nothing hidden and at the end, the house is empty and clean!

They were amazing and efficient during a time of dealing with our Mothers passing! Everything had…read moreto be washed and cleaned. Plus they cleaned the house afterwards to ready to sale perfection.