For an urgent care this place is as slow as molasses.. very inefficient and lackadaisical. The…read morestaff are nice but come on? What are you doing back there? It's an urgent care, no appointment here should be longer than 15-20 minutes. They take FOREVER just to do the COVID nasal swab test. Definitely not coming back here again.

At first I thought the place was clean, receptionist friendly & efficient. I waited maybe 7…read moreminutes. I saw the Dr. she wore a mask which is understandable was friendly & professional. Said she would write me a prescription for an antibiotic to my local pharmacy. This all happened at approximately 11:30 am. I went to pick up my prescription at approximately 7:30 pm. Pharmacy never received the script. I called Circle Urgent Care & they apologized for not having sent the script. I asked the woman on the phone please make sure the script is sent before we hang up. She assured me it left. I was then told once again the pharmacy never received the script. I called Circle Care again they answered "Circle Care Please Hold" for 7 minutes, then the pharmacist said give me the # & I will call. I finally walked out with my prescription at 8:25 pm. The way I was treated was unnecessarily disrespectful. I will not return to that Urgent Care on Victory Blvd.

Great staff. Doctors are patient, efficient with great bedside manner. Excellent experience at this…read morefacility anytime I need to see the Doctor. Appts are on time and usually very little wait.

Staff is nice, clean place and I always see a doctor. I've been going there for 2 years now. I…read morerecommend this place.

I want to express my concerns regarding my experience with your office. I see Dr. Brun and believe…read morehe is an excellent doctor; however, due to unprofessional behavior from staff, I have decided that my last visit will be tomorrow. Specifically, a staff member at the Brooklyn location provided incorrect pre-authorization information stating that the pharmacy is the one that get the pre-auth and refused to transfer me to the Staten Island office, citing that the staff there were all busy. This has created a stressful and frustrating experience. Unfortunately, it seems the impact of staff behavior on patients may not always be recognized by the doctors. I am very disappointed with the staffing in your office. When calling, I have consistently experienced unhelpful and incorrect information, which has caused unnecessary stress. I hope this feedback is helpful in improving patient interactions moving forward.

Dr Chan and the woman anesthesiologist that works with her are two of the rudest medical…read more"professionals" I have encountered. I had my first ever colonoscopy today and absolutely nothing was explained to me about the procedure what would be happening or what to expect. The nurse anesthesiologist was adamant about putting the iv in my left hand after I repetitively told her NO and that I prefer my left arm. I explained I do not do well with that area, she continued to go on and on "let me try" I again told her NO I don't want to be stuck over and over again. Without my permission she proceeded to put the iv in my left hand and said " see that wasn't bad". Then enter Chen whose only word was good morning, and then I was out cold. I woke up in recovery in a bed and was told to move into a chair, no help from staff while I literally just opened my eyes and was still out of it. My clothes were given to me and told me to get dressed and the "dr" would come see me. She came by handed me a pile of papers and walked away. No explanation of anything or any answers to my initial problems of why I needed this procedure. This was the worst most unprofessional experience of my life. Not to mention my appt was 1130 and I was called and asked to come at 8. I sat in the waiting area until 850. Why are you making me come early to sit in the waiting area. The only positive thing about this place was the nice make receptionist. Other than that this place is a nightmare

Outstanding experience, everything is clean and new, knowledgeable staff…read more Four stars for having a pointless online appointment scheduling. They do not honor it when there are others waiting, so you basically wait again... I live 2 minutes away and would wait in the facility instead of waiting home and thinking they would take me on time.

I find everyone here to be extremely pleasant to deal with....except the PA. I don't know his name…read morebut I've seen him 2x for the same issue and 2x he told me (in a nasty way) that I really needed a dedicated (specialist) for my issue. My guy - that's why urgent care exists. I don't have time to make an appointment and WAIT to be seen weeks from now when my issues is...um ..what's the word? URGENT Until I know he's been rotated out, I'm going to another urgent care.

Very UNWELCOMING, Terrible greeting when you walk in, old Indian man tells you to go to the machine…read moreto check in, does not even converse with patients. After you check in, you just sit and wait because they are totally understaffed. After sitting in the packed waiting room, when they finally call you, it's not to be serviced, they are collecting co-pays. It takes 20 minutes before they even review your name in the system. Will never come back.

The person at the front counter, the needs a course in mannerism, and he needs to read the blood…read moretest slip and not question in the people with other people are standing around. I feel this is against my HIPAAprivacy.. Secondly I have a $20 co-pay. I don't understand why they're always asking for a credit card on file. I refuse to give my credit card on file as for the billing department. I don't mind making my co-pay and I could pay it upfront if that's what you want totally and completely inappropriate what's going on.

Doctor diagnosed me and prescribed medicine for my daughter and I. I am very pleased. They were…read morequick, the staff was great and I plan to go back as needed.

I was a first time patient today at this office and the receptionist did not even greet me or make…read moreeye contact and was rude to the patients and the staff. I found out later she is the office manager. In addition to the very poor conduct of the staff I was NOT pleased with the Doctor. I suffer bad from sinus issues and I was spoken down to rather than discussing a potential plan for me. I eventually walked out after being shuffled around the office. I do not recommend this office. I also did not think it was nice for them to discuss patients in front of everyone and she was actually yelling at a man before I left. Not impressed!

Went here twice - once for covid treatment and another for bloodwork and medicine. I like this…read moremedical center quite a lot as they were significantly helpful in both cases. Dr. Victoria Liu was extremely professional and consulted a local pharmacy on my behalf as CVS could not approve my prescription using my company's insurance during weekends. However, the local pharmacy (Roseview Pharmacy) that works with Excelsior Integrated Medical Group came to the rescue and was able to deliver it the same day that evening. I am highly satisfied with Excelsior Integrated Medical Group's service and care, and will support them as my primary care going forward. Their office experience was also quite nice as it looks new. 10/10 recommend.