I am a disabled veteran who is wheelchair bound and I had gone to Coastal once before, it was…read moreuneventful. I had to return for a follow up but because I had a "call to nature", we (my caregiver and I) arrived 1 minute after their "15 minute grace period ". They did not care the circumstance which led to the tardiness. I asked to speak to the manager. I informed her I tried to call the practice several times but no answer. They were rude, had no empathy and just didn't care. I was told I should have left earlier. I explained it was not traffic that made me late, I live 5 minutes away. It was a call of nature. I am disabled and I'm in a wheelchair, I require assistance because I cannot walk. I asked for a corporate contact, I was told there was none. They are independent, have no one they answer to. They do what they want. As a veteran, I have never been treated so poorly. I will NEVER go back to Coastal ENT.

Extremely friendly staff! Dr Seth Silberman was very quickly informative, compassionate, and…read morerespectful. I follow up in September.

Beyond testing my hearing and helping me select the correct hearing aid, the staff at the Toms…read moreRiver office is always helpful in providing free supplies, quick repairs, and follow-up visits. Their office opens at 7am, so you don't get into work late even if you have a long commute, no other doctor office offers this. The small receiver unit in my hearing aid blew-out a couple times (apparently a known issue with all manufacturers), and being able to stop in first-thing in the morning and have the problem resolved before my work day starts is exceptional. It is important when purchasing a instrument you will depend on to consider the availability and convenience of support and service.

Drove 90 minutes to see Dr. Kim Richards and was told my appointment was at 2:30 pm, not 3:00 pm…read morelike I was told on the phone. They refused to see me "so late in the day" even though the office is open until 5:00 pm. I decided to go to a more understanding office.

I have been doing business with Hear Direct for over 15 years, I have always been a satisfide…read morecustomer. Tom as always met my need and has always been there for me. I would not go anywhere else.

Don't miss a word of what is happening around you. See Tom at Hear Direct for a hearing screening…read more The screening is free of charge. The hearing aids are afordable. He will be there for you to make adjustments. I have been going here for more than five years and I highly recommend Hear Direct.

Dirtbag company targeting Seniors by buying personal info and inundating mail box with junk mail,…read morein this case for my mother who has been dead for 2 + years. New tactic of sending junk mail without even putting their business name on envelope to make people open it . Fake writing claiming "only 18 appointment left" If product was what they claim would not need all these scams !! Need to spend some of your profit and update your mailing list stop sending junk mail to dead people!!

Great office with very friendly people. Very efficient office always on time and always remind you…read morepromptly of your appointments. Would definetly recommend this office.