Miss Browns' current management is a disgrace compared to the reputation as the leader in quality and service for as long as I can remember using their services.
I brought chamois shirt in for cleaning, and when I called back 3 weeks later, was told that it hadn't started, and needed to sign a waiver. We subsequently signed the waiver, and never received a call that it was ready. When we did call, we were told it was ready, yet when we wen to pick it up, nothing had been cleaned, and was in worse condition, with a human hair sticking out of the pocket, indicating it had been processed, but not checked.
We complained that we were not going to pay $30 for a shirt in worse condition, and were advised the manager would call back with a solution or concession. We never received a call, so placed a 2nd call, and still no response. As a result, a very valuable shirt will now be left in unclaimed limbo.
As a result, we also cancelled our furniture cleaning appointment, which we have used for over 20 years. With this type of service, in a world where social technology makes it so easy to spread the word, we will do our utmost to ensure the unsuspecting public know that this is establishment is stuck in the past, relying on their reputation, and find a cleaning service more in the times of the modern consumer. read more