Becky the door girl was incredibly rude to me tonight. She scanned my ID, and I walked toward the…read moredoor and gently pushed it since it says "Push" on it. Becky came over and chastised me by saying, "I have to buzz you in, I said that 50x in the last 30 seconds." No, you did not say it 50x Becky first of all, and second of all I'm a little distracted right now because my son is gravely ill. Totally crappy customer service, and not okay. I got inside and there was a long line. Left without picking up my preorder and will not be back unless management assures me this has been addressed. Plenty of competition.

Always short staffed. Waiting in a line of 9 people with only one person working on a Saturday at…read more1:30

One of the best dispensaries I've been to…read more Friendly, helpful, knowledgeable employees . Great selection of products from quality grow operations. Great deals on Happy Valley and Harbor House flower. Prices in general are very fair. And they have the most fair return policy I've ever seen at a dispensary. On top of all that they have a really nice, clean bathroom available for customers.. for whatever reason 90% of dispensaries don't offer bathrooms to customers, but Diem does. Possibly the best dispensary in Massachusetts.

Tipping culture in this country is out of control. Lady behind the counter couldn't answer a…read moresingle question was unfriendly, rushed disconnected & rude . Literally walked 3 feet put 2 items in a bag and expects a 25% tip for a 2minute interaction when she can't even act genuinely nice . Zero tip for her and then she acts even more rude you don't tip them ! Won't be back ! Herb was decent tho .

Got some of the worst, if not THE worst product I have bought from a legal dispensary here. Dry…read more Harsh. Gross. Highly recommend... going literally anywhere else!

Shitty people. Used to enjoy coming here because people were actually nice and personable but…read moreeveryone that works here just treats you like shit and seems miserable. Oh and they pick and choose who they want to sell to "after 9" so if your not "in their circle" and your in the store before 9 but they it hits 9 before you check out, they won't sell to you. Even though this store has ALWAYS told me as long as your in before 9 we will sell to you. So whatever direction this store is going with new management is clearly going the wrong way. No wonder why the rating is so low on yelp this used to be the best store to go to in the city, it's gone WAY downhill, hope they figure it out soon before they go bankrupt like the rest of the weed stores in the city that treat people like shit. "It's state law we can't sell after 9" no it's not because their are stores open until 11 in this city, they just choose to be asshole and waste people's time. Won't be bringing my business here anymore, I used to spend thousands here, never again! Oh and my favorite is they put all your pre order stuff away before the end of the night, so when you walk in at 8:55 they treat you like shit because they want to go home at 8:56, and then they fumble around looking for your preorder since they already put it away, and then once they finally find it they say "oh it's 9 o clock I can't sell to you" even though this store literally always said "as long as your in before 9 we will sell to you" clearly that's a lie and they will lie to your face and say it's a state law when in fact it's not it's just them being lazy assholes

Oh my friends! This place was so fun!! I love camp it was such a campy environment. I took a…read moremillion picks fo show you. The "Camp Counselors" were so kind! Def will return but you should go and say hi!!!

So this place is awesome. Most dispensaries are plan inside. This place has a warm comfortable…read morefeeling. You can look around check product out and the staff let me tell you they are great! Friendly and knowledgeable I didnt need help bit I was listening to a staff member and customer interact and I loved it! Thank you so much for bringing this place to my area. I would normally go to fitchburg.

Friendly and prompt service. Had just what I needed. And it was on sale, so even better!…read moreEasy to get to and lots of close parking in their clean lot. Definitely recommend!

on 6/4/24 I came into your Worcester location from a friend that suggested I check out your…read morefacility and AWESOME selection. To say my experience was fantastic is an understatement. I've been to numerous dispensaries throughout Massachusetts and several other states, the experience I've had at other dispensaries is usually pretty standard and typically pleasant, consistent. Tonight, I had the pleasure of having Miss Deanna Paladino assist me. She was extremely professional, kind and helpful. Dealing with the general public can be difficult and unpredictable, Deanna assisted me with enthusiasm, knowledge and again, her genuine kindness. She is an absolute asset to your company. I am a resident of Worcester and because of my experience at Sunnyside, I will not be going anywhere else. I cannot remember the bud tender who helped me tonight, she was also wonderful (dark hair, glasses, black hair?). She too mirrored Deanna's great demeanor and personality. Great selection, great staff. I don't Yelp anything but felt compelled to do so. Thank you!!! - Lauren

They sell pre rolls that dont burn theyre inconsistent on quality youll never know what youre…read moregetting

The cannabis flew out the pre roll joint (second time now)…read moreand major bloom refused to give a new pre roll or a discount. I would suggest going to another dispensary. They sold me a product with a defect and they refuse to take any responsibility. The customer service representative was also extremely disrespectful. I been smoking for over 15 years and I only buy from the dispensary and this has never happened before

These guys are fantastic! There are several dispensaries closer to me but this place has high…read morequality products and today a young lady named Holly truly understood my needs and turned me on to something I never looked at. Thank you Holly!!

Was good up till they weren't, used this company to install my whole house Generac Generator about…read morethree years ago, as stated all was well till I actually needed their help after my generator sucked a lot of snow from the recent blizzard into the air intake and quit. When I called them to come out and fix the problem they wanted to charge me time and a half for the service call even though I had a service contract. Their reasoning was that it was my fault that I didn't prevent snow from getting inside the air filter. They claimed to have sent out a mass email a month ago notifying all their customers of this possible issue, I never viewed it and no follow-up was ever sent. Not happy, now I'm looking for a new service company.

Always a great selection, awesome customer service no matter who I encounter, best prices ive…read morefound local to me.

Prices are higher than other local dispensaries. They don't offer discounts for senior citizens or…read moreveterans - bad business!

Shoddy cart quality, and non chalant after sales service. Been going there for a year and will not…read morereturn anymore. First off, on 2/15 their website had a sale for four 2mg AIO for 90+ tax. I placed the order that night at 9pm, for it to be picked up next day on the 16th. I show up on the 16th to pick up my order. First they told me they don't have any online order for me, then they claimed that they found my order and they can't honor the price that was placed online and even with email and text confirmation. He wanted to charge me 60 for 1. No thanks I walked out. And this is after they sold me inferior and mislead product that what's posted on the wall behind counter. The poster shows a Cusco AIO with temp control function, said poster is still up on their wall as of 02/16. They gave me a cheap high supply AIO and told me that it's the same thing, uh, really? If this is the way they are doing business, then all the power to them and more power to customers who accept this kind of business practice. But I won't. I will be looking forward to filling complaints to any and all regulator/licensing agencies in the state for Massachusetts.

Lots of products and great prices. Staff always exceptional!!!!! Always clean and professional…read more Easy parking and safe!

Very fast in and out service. Tony showed exemplary customer service. Tony was very knowledgeable…read moreand gave great recommendations. The product was good and the price was decent for a dispensary. I recommend this place over Good Chem and Deim. Only negative is the young lady at the front desk today seemed lost and unsure of how to log people in. Last time I came in she also didn't know anything about the flower or concentrate products. Maybe Tony should train her?

I buy sativa prerolls. Nearly every time I purchase a product that Resinate claims online to be…read more "sativa" or "sativa-hybrid" I see by the label, once I'm home, that they're all just hybrids. A few were indica-leaning. None were even sativa-leaning. That's straight up lying to customers. Also, many of their pre-rolls are so loose they're not smokable as joints. I find that many bud tenders completely ignore customers and talk amongst themselves, then treat those customers like we're stupid. Lying to customers about strains has to go against the CCC . When I brought back a joint to let them know that the 5 I bought were all too loose, AND hybrids that weren't even sativa-leaning as claimed, they treated me like garbage, made me wait while they helped other customers, just to respond 'too bad, so sad '. l mentioned that they were misrepresenting the product and the budtender literally yelled "All the joints are hybrid! There's no such thing as all or nothing!!" It was mortifying. She told me nothing I didn't already know. This is why I will never go back to Resinate. If lying to customers is a CCC violation then I'll be reporting them as well.