Review of The Gardens Memory Care…read more Parent with a diagnosis of Dementia of Alzheimer's type was there just under 6 months when they requested we find another facility. This was due to increased falls and cognitive decline resulting in mobility issues. We were informed the facility was not staffed to provide walking assistance or wheelchair transfers. We were advised to apply to skilled nursing facilities, but several rejected our request since there are no health issues other than dementia that require skilled care. Administration promised to help find a new facility. However, it became apparent that their "help" was only sending out more referrals to other skilled nursing facilities with no regard to ratings or location. During this process, parent was suddenly moved to a different room with no prior notice. We expressed concerns that this was not in the best interest since we would be relocating to another facility soon. Our concerns were dismissed and the move occurred in less than an hour! This was a direct violation of patient rights of having a written notice before changing rooms or roommates. On the positive side, the CMTs and aides were extremely kind and attentive. These providers were expected to care for residents' needs, dispense medicines, unlock door for visitors, take phone calls, plate food that was sent from the Assisted Living side, serve meals, and clean up. Often there were only 2 people on the floor to do all of these tasks. Needless to say, there were times meals were late due to lack of help! Bottom line: This is Level 1 Memory Care, so as disease advances, they are not equipped to handle the decline. Administration talks a good talk, but it pretty much ends there. While we recognize this is a business, we believe better communication and understanding toward patient families are necessary. The staff members who care for residents are compassionate and positive. They bond with residents, and it is apparent they truly care about them. Staff deserves a 5-star rating, but the overall facility rating is lower due to administrative decisions.

I do not currently have a family member here, but was graciously afforded a tour today. It was a…read morevery clean and well laid out apartment complex with a nice common dining area, a nice library for the residents, a cute little Coke decorated ice cream dining area, and a nice common area inside for activities. I was very impressed and will definitely put this independent living home complex at the top of our family's list to consider and learn more about. Thank you to the associate that was so kind and gracious to show me around. This is such a big decision for a family to make and you sincerely made me feel that each resident is important there.

If I could give negative stars I would. While my Dad was fine there when he was able to change his…read moreown clothes, shower, and walk, as soon as he couldn't, he received zero help whatsoever. Staff never notified me that he suddenly became delirious until he fell and broke his hip, wearing DAYS old dirty clothes. This was caused by a simple UTI which never crossed their mind to check for. Its a common thing known to anyone in the medical field. One thing lead to another and he was sent back to the facility for hospice. Quail Creek only allows hospice companies of THEIR choice. The hospice is only allowed to take readings TWICE a day. They are not allowed to stay, not allowed to give pain medication, not allowed to give physical care, cleaning etc. They are allowed to take him to the funeral home though. Others issues and Quail Creeks response: 1. Patient falling out of the bed. Response: mats on the floor. 2. Not able to give pain meds once an hour. Response: increase dose and decrease when they see him. 3. Not cleaning Patient or checking he is still in bed or hasn't pulled out catheter. Response: changed the topic. 4. Nurse not remembering what the last med was that was given. Response: changed the topic. 5. Never gave Patient wet sponge to moisten lips and mouth. Response: changed the topic. 6. Nurse to busy watching TV to do duties. Response: changed the topic. If you are in the facility for some short term rehab, its prob fine. But if your loved life might experience end of life, be advised they may experience pain and suffering through neglect. And yes, we reported them to the STATE.

Quality of care could be vastly improved! I went in for 10 days of rehab....came out with a blood…read morecloth be cause of the lack of rehab. I would absolutely never recommend this place to anyone!!!

Very compassionate, friendly staff. The Cottages are nicely remodeled with beautifully maintained…read moregrounds. The option to purchase meals is a bonus. Be as involved as you want with a busy activity calendar. Many options services available. I would recommend this community to anyone 55+.

From the owner: A proud member of Vetter Health Services!…read more Welcome to Elfindale Retirement Community located in central Springfield on 50 beautiful wooded acres. Three hundred seniors choose to enrich their lives and call Elfindale home.Our Creekside cottages and apartments offer independent retirement living, while The Manor provides high-caliber skilled nursing care and rehabilitative services for those in need.We have a reputation of quality and excellence. We are extremely proud of the way our professional staff takes superior care of our residents and facilities. The family atmosphere in a quiet setting provides gracious living for all. A full calendar of activities, along with our many amenities, fills everyone's day with fun and good friends.Our mission is Dignity in Life and it is also our belief. We go the extra mile to exceed the expectations of those we serve. Come and see us. Schedule a tour today!

For the last 3 years, I have been treated very well and important here. I get all the yard care…read moreand home needs completed in a timely manner. Also, I have received other assistance as requested. I love this place. It had everything I wanted and kept its promise.

This place is not the place you want to put your family in, part of the staff actually makes fun of…read morethe residents, the others are too busy to get to the residents,, I got fired from there because the administrator didn't like me so he came up with some very false information about me then said I cursed which goes against their policy, guess what... Everyone there cusses even my own boss...if you want some dignity for your family GO SOMEWHERE ELSE, the manor is not the greatest place

I went in to apply for a nursing position, and was greeted by several people, who were all VERY…read moreFRIENDLY and quite helpful. The residents were very happy, no negativity voiced or heard. The DON was INCREDIBLY nice. She didn't make me feel as if I were being interrogated! It was a great interview. She told me what was expected, I expressed mine as well. The flow of the building was smooth. Everyone looked and sounded very happy. I was impressed by the staff, they all helped pass trays, Administrator, DON, ADON, they all helped. They answered call lights. It was truly nice to see a place work as a team and work well together, and I was only there for about 4 hours and witnessed thus myself. If you're looking for a place for a loved one, I recommend Springfield Villa. The staff appear to care, the residents look happy and clean! The activity dept is the best I've ever seen, and I've seen a lot! The therapy dept is huge and have some fantastic PT ppl there. Didn't room area is huge, plenty of room for everyone and family as well. I look very forward to my experience and what kind of experience I can bring with me!

My mother-in-law was in this facility for less than a week for rehab and was placed in the dementia…read moreunit as she was non-verbal and wandering from confusion from a stroke. She came in with no bruises from a hospital stay from a stroke and left with bruises from head to toe (witnessed and documented with the State of Missouri advocate). I went to visit her and found her in a dark room on the floor and lots of staff at the desk talking. She was found AT EVERY VISIT to not have a simple glass of water in her room, no snacks, no t.v. I was told they don't have enough glasses for everyone to have their own and keep them in their room. Had to end up having a family member stay the night for her safety. These residents, in my opinion, are not being taken care of. What I saw would make your mouth drop to the floor! The temp is so high that the pee smell overwhelms you! So nasty! Would never recommend this place and I feel sorry for anyone to has to put their loved one here!

Simply Amazing. Had an experience of a lifetime on my visit. My wife and I had an appointment to…read morecheck this facility. It is a beautiful facility with a beautiful staff to go along with it. All professional acting staff. Had a tour of the Montclair, and all I saw was smiles on everyone there. They have a full schedule of activities daily, top of the line weekly menu, also have a Montclair Bistro. This certainly is a place where "You can make yourself Love the Way you Live". My wife and I decided to sign up to live here and will be moving here in June. TJ, Amanda, and Jennifer were excellent and we felt we were part of the Montclair family. The Montclair looks like a well kept castle. Service is wonderful, and at the age of 71 we are ready to get away from maintenance, housekeeping, and preparing food, because it is done for you. We have found a hassle-free lifestyle in any top notch independent living community, enjoying restaurant style dining, scheduled transportation and daily activities to keep us happy and healthy! We are not a resident, we are family!!!!!!! It says California under my name but it should have SPRINGFIELD, MO. Bob & Paula Ortendahl

What a wonderful Independent Living Community The Montclair is. Friendly residents & staff. I'm…read morethe Program Director there & love it!

It's a big sham. They're only after money and whatever it takes to get it. All of it they can get…read morewith their grubby little sausage fingers. You pick this place, you better have more money than brains. I laughed and joked with the people in those photos. They're good people. I hope they don't pass before their lease is up, because they require a thirty day notice. Yes they do. I was forced to add that star.

Everyone is so friendly here. They were so kind and caring in a time when Grandma needed…read morereassurance and assistance.

This facility is the BEST care facility for a loved one…read more The owner and staff give very personal care with dignity and love. The Jacobs Care center commitment to the residents are far above and beyond any other facility in Springfield, Nixa and Ozark. Personal care is a priority and details to the individuals likes and dislikes were made a significant part of the care. This is driven by Christian standards and love. You can call this "home" giving detail to comfort, care and some of the best food I have tasted anywhere!! Our Mother was totally dependent on their services and was treated with compassion in every area of her needs. Awesome people with love in their hearts to do God's will!!! Our family is eternally grateful!!

From the owner: 24 Hour Lovely Care!…read more Private Rooms - Semi-Private Rooms - Disability Accommodations Peaceful Environment - Secure Facility - Sign in & out Privileges - Visiting Hours 1-4 Daily Daily Activities - Exercise & Physical Therapy available for residents Field Trips - Transportation Provided to and from Doctors Office and Shopping

The whole experience was excellent! All our questions were answered and my parents were treated so…read morekindly.

Turners Rock is a truly outstanding senior living community! The building is modern--only about…read morefive years old--and offers independent living, assisted living, and memory care. Unlike many other senior communities, Turners Rock is bright, contemporary, and impeccably clean. The floor plans are especially impressive, with spacious layouts and large bedrooms--something you rarely find in other senior living options around Springfield. But what truly sets Turners Rock apart is the warm, welcoming community and the exceptional staff. Brad, the director, is friendly, responsive, and genuinely devoted to the residents. The activity director, Will, is absolutely PHENOMENAL--charming, personable, and hilarious! He constantly goes above and beyond to keep residents engaged and entertained. One creative example: he prints "funny money" with residents' photos that they earn at activities and spend at a monthly auction. The Turners Rock driver, Lezlie, is incredible--she takes my mom to doctor's appointments and has even taken her shopping at the mall. She always goes the extra mile (pun intended!). My mom loves the variety of activities , events, and outings that Will plans. There are about six activities each day--like exercise classes, trivia, book club, Bible study, bingo, Wheel of Fortune, bocce ball, movies, and more. Residents can also take the shuttle bus for picnics, plays, movies, and restaurant outings. The on-site restaurant is contemporary and open for dining between 7 a.m. and 7 p.m. (I believe). The servers know the residents by name and even remember many of their preferences. The menu offers plenty of options along with daily specials. Sometimes the chef even names dishes after residents, which is such a thoughtful touch. The desserts are always amazing, and family members often visit during meal times--just $7 for breakfast and $10 for lunch or dinner. My parents moved into the independent living section in October 2023. My dad later transitioned to the Memory Care Unit for a few months before he passed away. It was a huge relief for my mom to know he was safe and well cared for during that time. And he was just steps away, so my mom could easily visit him each day. I live in California and have stayed at Turners Rock seven times since my parents moved in. Knowing my mom is surrounded by friends and supported by such a compassionate, capable team brings me tremendous peace of mind. I'm so grateful to everyone at Turners Rock. 10/10 recommend!