Attention to detail today was lacking- my mom and I went to get gel pedicures and even though the…read morestaff was attentive and lovely, we are noticing bare edges that weren't painted, and it hardly looks like the callous on my big toe was worked on. I go to a place in East Hampton now that costs about the same for a gel pedicures and with just a "classic" (no frills) service, they INCLUDE a 5 minute massage of each leg (set a timer and show you) and you get the exfoliating as well as some lotion- you feel like a million bucks after (or a billion, with inflation these days)... Nail House doesn't seem "worth it" anymore by comparison. With that being said, its conveniently located (not the most ideal parking lot) and is very clean, friendly and accommodating.

I absolutely do NOT recommend this nail salon. My mother and I went in for scheduled pedicures,…read moreboth of us requesting gel polish. What we received was nothing short of a disaster. First off, my mom's nail tech had no clue what she was doing. She started scrubbing my mom's feet without even submerging them in water--how is that even possible for a proper pedicure? Then, when it came time to paint her nails, my mom had two broken nails. She repeatedly told the tech they were broken and needed acrylics, but the tech ignored her and then accused her of not mentioning the issue. Seriously? The situation got worse when the owner stepped in. Not only did they leave my mom sitting there with no one working on her for 20 minutes, but she was surrounded by all the techs, talking in a different language, making my mom feel extremely uncomfortable. Finally, someone came over to finish her pedicure--but by then, my mom was already distressed and humiliated. Then came the bill. The owner charged us $175 for two pedicures--and swiped my mom's card without even confirming the price or services with us. We were told the gel polish would be $55, but clearly, that wasn't the case. To top it all off, the nails started falling off 24 hours later. This place is not only unprofessional but downright rude and money-hungry. The owner is a condescending liar, and the entire experience was horrendous. Save yourself the stress and DO NOT go here