When I toured this venue, it seemed great. The staff I met was wonderful. I mentioned how I would…read morelike to incorporate my dog into the wedding, and was told by Stormy that she would even keep his kennel in her office the night of!!! We booked the all-inclusive package for our wedding, which means that PLR hired the photographer, caterer, officiant, bartender, etc. However, the day of the wedding was met with multiple frustrations when it was supposed to be a perfect day. To start out our morning, we arrived a little earlier after I had confirmed with the wedding planner it was okay to do so to prep our hair and makeup for my bridal party, when we arrived they did not allow us to gain full access until 11 due to a tour they had at 10:45. In their guidlines, it stated that they can hold tours the day of an event up to 11, I was still seeing these people on the property around 12 ( which is after the time I was paying to even be there ). They do provide morning mimosas in the bridal house. I requested cranberry juice for mine, and they accepted this. When we arrived, there were only pineapple and orange. I'm allergic to pineapple, and I dislike orange. When I asked about cranberry juice, they said the open bar would have it LATER on for mixed drinks. The DJ that was hired by PLR informed my guests they could sneak pictures during my UNPLUGGED ceremony, which felt incredibly disrespectful. He also just kept my Spotify playlist on shuffle when I expected a DJ to mix songs and really feel the vibe. If I had known that was his plan, I could have been my own DJ. The centerpieces on the table were beautiful, but not what I had selected. Other than that, the reception hall looked great! When we went to the tasting for the caterer, Sierra Catering, everything was GREAT. My now husband and I raved about the food for months. At the wedding, the food severely lacked the taste we experienced at the tasting, and my cake did not meet expectations from the inspo I had sent over. I was only unable to see the cake until I was in the hall with my guests. For a length of time, it was difficult to locate the wedding planner, and I had to ask multiple times for her to display the cookies I had brought and she did not want to until RIGHT before the cake cutting, no matter how many times she was asked. When my dog (who is registered under their service animal guidelines) made his scheduled appearance, vendors were all extremely upset by his existence. Stormy was also not there that I was aware of, and the pup had to be kenneled in the grooms area. The bartender, Pour Boyz, told multiple of my guests that she had to be tipped prior to making their drink requests. Not to mention the sour face the bartenders held all night, I am really hoping that's not in the pictures. However, I will sing the praises of our photographer, Cabrera, he did a wonderful job capturing all the shots. Multiple guests told me that he was doing wonderful as well. I cannot wait to see the photos from the wedding! I also ended up getting my own officiant, which made things better, considering my experience with the other vendors. We ended the night early due to my headache and irritation with the day. I am extremely disappointed with the unfortunate events and I am sure I could add on to this list, but overall just happy to be married.