I'm not sure what these other fools experienced but I'd bet they really do not know luxury and are simply wannabes. This is a primary location and all about your experience. The king rooms feature a big bathtub that my wife absolutely loved. It's big enough for two. The rooms are upscale and the bed is so comfortable. FYI...my wife could see me on the bed from the big bathtub. The staff is all about your experience and over the top nice. The restaurant/bar is an experience all by itself. Great food and drink with a staff that caters to your experience. Occasionally we like to treat ourselves and you should too. Guys if you're looking for a way to spoil your lady this is the place. Great restaurants are within walking distance. But the JE downtown is an experience you will both enjoy! read more

Stayed one night. The staff are super friendly, very approachable and willing to help. I will come back for sure. Room service is tasty, I ordered the club with fries, two people could make a meal of this. They did not have handicapped parking but took care of me which I appreciate. Room was super clean. Best hotel expertise I have had in years. read more

JW Marriott Houston Downtown - Love the old steel girders. Spacious rooms and bathroom. - Hotels Near Me - Houston, Texas

Had another great stay at the JW Marriott. The front desk was welcoming and helped me check in quickly. The air conditioning in the hallways, rooms, gym and griffon lounge were spot on. When it's 85-90 degrees with high humidity outside and you come into a clean, nice decor cool room - it's a great feeling. The room was quiet and the bed /blankets make it for a good nights sleep. read more

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The hotel is under renovations. It's a nice, centrally located hotel in the downtown area of Houston. The rooms were nice and clean. The check in process was easy and the girl at the front desk was really super nice! The hotel offers free black car drop off service within a 5mile radius of the hotel which is a nice amenity of the hotel. Drinks at the bar were good, but overly priced. $25 each. The valet process is crazy due to the renovations. You text for your car, which can take 10-30mins to get the car. You also park a block away. But the guys were nice who worked the stand. I'd stay here again. read more

Rooms is clean and service folks were kind and very friendly. The room was pretty quiet except for normal downtown noises and there's some sort of purge of water in the hotel about every hour that wakes us up. I can only assume it's a waste water purge since we are in the 7th floor. And maybe it's only audible in that room. If so, they should turn that room into storage. Restaurant food was not great. Skip it. Front desk left me "stranded" after telling me the shuttle ran often - every 10 to 15 minutes. I waited at least 20-25 minutes and one of the service persons did his best to try and find the shuttle, but after many attempts brought me a water and said he couldn't reach them. I think his name was Tom and he was awesome! After being very late for my meeting due to the shuttle fiasco (I walked) I called the front desk and spoke to a couple of people. The "day" manager proceeded to blame me for the issue! He said it wasn't Marriott's shuttle and went on to then blame me AND the conference organizers! He told me I should have read some sign in the lobby. This after I had expressly told him that I called the front desk earlier and asked them if MARRIOTT had a shuttle to the convention center and they said yes they do! Interesting that they do have a vehicle with "Marriott" in gold lettering permanently inscribed on the doors that we took earlier this day? What a complete A-hole! He should not be speaking to anyone much less a client. At least the woman that answered apologized profusely. I hung up on the idiot after telling him I wanted him to have the hotel manager contact me. He said he would but I would not take that bet. I made it very clear he will be crucified by me in my conversation with his boss. Recommend: Stay at the Laura Hotel, much nicer and a great restaurant. Even if you don't stay there - try the restaurant. Marriott has lost their way. read more

Great hotel to go with the family. The restaurant that is amazing.we had a great stay here. read more

806 lounge was a special dinner and it was worth it. It is a 113 year building and to be dining there, right in the middle on Downtown Houston felt historically important. Not as rich in cultural history as the rest of the world, this is definitely one of the things America can boast of. Earlier it was called the Carter building, named after Samual Carter who owned the then tallest skyscraper in Texas in 1910! Infact, it was so tall and so new to the city that people doubted if it would survive, ....well....it has, and we have plenty more taller ones all around the city now- if only Samual were alive , he'd say, "I told u so !" The building was renovated and converted to a hotel by JW Marriot in 2014, and there is a Main Kitchen and the 806 Bar & Lounge at street level. My imagination runs wild for a second while I am waiting to be escorted to my table, dreaming about all those richly dressed shining ladies and smart stern gentlemen who might have glided down the Italian and Norwegian marble floors many years ago. History fascinates me no doubt.(Now its all wood flooring). It is not the1900's, and it's a weekday night in Downtown, you don't really expect it to be swarming with people, so we got the table really quick. Interior is simple, tasteful and ofcourse clean. The ceiling is pretty high and if you are used to the modern loft style then this will capture your attention. Coming to the food, we got ourselves a butternut squash soup, soo tasty, I could have eaten just that as dinner. Then we got the red salad, which was roasted peppers, beats, pomogranate, and honey. Very refreshing, again very tasty. For the entree we got the custom made veg pasta in pesto sauce. The quantities were not really Texan and that was perfect to keep my food inspiration going in the right direction. One disappointment, the pasta did Not come with bread, we requested and got some but that took forever. To end with, we got the Bourbon Bread Pudding, am not a fan of bourbon(Uh true!), so my partner got to enjoy it all by himself ! Well, happy for him! The restaurant does have vegan options, but with not a huge crowd around, vegetarian vegan dishes take slightly more time than the others to come out of the kitchen. It was a lovely dinner overall. Eda was super sweet and did many trips to accommodate our dietary restrictions, so read more

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Fantastic hotel. A special call out to Megan, who checked us in. She is the manager and has been there for 6 months. After hearing that we came from a funeral, she upgraded us to the VP suite, which gave us access to the concierge floor. She also called to see how things were going and offered to assist in any way possible. The suite was unbelievable. It had a dining room, full kitchen with Miele appliances, living room, sitting room, king bed, hall bath and main bathroom with shower and separate bath tub. The fridge was filled with water. Ice was stored in prefilled bags in the hallway. The room was very nicely decorated. The breakfast in the lounge was great. Included smoked salmon, eggs, bacon, fresh juices, fresh fruit, oatmeal, bagels, and pastries. Alcoholic drinks are available at night during the week. We had access to soft drinks and coffee/tea at night. Best hotel gym that I have ever seen for Nautilus equipment. Also had plenty of cardio equipment and any accessory you could ask for. Restaurant offered a complete breakfast menu. We ate there for lunch. Valet is 50 dollars with in/out privileges. You can get to underground tunnels from the lobby. We were unable to go there since it was closed on Sunday. Overall the service was exceptional. The staff was very friendly and eager to help in anyway possible. This included the valets, front desk, and concierge room employees. read more

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I have a couple experiences here. I have stayed here before for events that I have went to downtown and the rooms are nice and clean, room service and staff were great but the spa is heavily overpriced. Would not recommend going to the spa. They don't offer anything a normal spa wouldn't offer. JW also supports animals which give them extra points in my book. They put on this puppy yoga with houston pets alive and it was sooooo cute and fun. They had a bunch of adoptable puppy's, food, raffles and snacks along with merch to buy. It was such a cute event. I hope they do it again soon cause i will be back if so!! read more

JW Marriott Houston Downtown - Puppy yoga event at the hotel - Hotels Near Me - Houston, Texas

Review only for event spaces and catering, not overnight stay. We've held our company holiday parties at the JW a couple of times. Valet wasn't long to get to the car once you got around the corner but it's stressful when the train is coming and blowing you out the way. Jesus! We get a discounted rate since it's event but daily is like $50. That's really enough for me to not stay there lol This year, 2022...omg food was good! Never been a huge fan of hotel event catering but a couple of dishes exceeded my expectations. Only issue is they seemed unable to keep the food hot. I can't recall if they used those little burners or not but they should do something. Standout dishes were roasted cauliflower with garlic oil (if I remember correctly). It made me want to pull a seat to the buffet line and go to town. I love cauliflower period but that flavor profile they had set it slap off! They also had this vegetable lasagna that was knock ya socks off good. The salmon deserves mention because I could see the middle of a lot of pieces while choosing one and clearly many were undercooked in the middle. I eat raw sushi grade salmon but if it's a grilled/baked filet, ima need all of it to be fully cooked, thank you! Catering service has been helpful both events! read more

Wonderful experience for an overnight stay in the city!! Front desk staff and helpful and friendly and it really was a group effort to help each guest feel comfortable!! Super accessible to all things DTHTX and Uber was super easy to catch right out front ... Valet was easy too!! Room was smaller but all we really needed for an overnight and above all; it was clean and comfy!! The in house dining was really good too with great bartenders and a good wine selection!! Will definitely stay here again and recommend to others!! read more

An Overpriced Disaster: A Gold Member's Deep Disappointment at JW Marriott Houston Downtown! As a long-standing and loyal Marriott Gold Elite member, I've come to expect a baseline level of professionalism, hospitality, and operational competence across the Marriott brand. Unfortunately, my recent stay at the JW Marriott Houston Downtown on Main Street was awful due to disorganization, and awful customer service. It was, without exaggeration, one of the most disappointing hotel experiences I've had in years--across any brand. The first red flag appeared before I even set foot inside. Despite paying standard valet rates, you're not actually allowed to valet your car near the hotel itself. Instead, you are required to drop it off blocks away and then trek a considerable distance to the front entrance. This defies logic and convenience and raises the question: what exactly am I paying valet rates for? Upon arrival, chaos was the theme. The hotel staff were feverishly relocating furniture throughout the lobby and other public spaces. The front desk area felt more like a loading dock than a luxury hotel check-in, and the resulting environment was tense, loud, and utterly unwelcoming. No one made any attempt to acknowledge or apologize for the disruption. I was told, rather perfunctorily, that room service was available until 11 PM. After a long day of travel, I placed my order at 10:17 PM. Nothing arrived. At 10:45 PM, I followed up only to be told--without a hint of apology or urgency--that room service was unavailable because the staff was "too busy with other responsibilities." Let that sink in. Despite being told service was available until 11 PM, I was flat-out denied due to internal disorganization. Frustrated and hungry, I prepared to seek food elsewhere. On my way out, I noticed a front desk employee casually eating takeout. I asked where she had gotten food and was told, with a smile, "From our restaurant--it's open until 11." The audacity of this moment was staggering. I, a paying guest, had just been refused service, while the hotel staff enjoyed meals from the very restaurant I was told was unable to fulfill an order. To add insult to injury, the front desk manager, Martha, was not only unhelpful but shockingly unprofessional. Her dismissive tone and complete lack of empathy or accountability turned an already sour experience into an infuriating one. Her demeanor was more fitting for a DMV counter than the hospitality industry. This entire stay was a complete failure--from arrival to departure. I've had better service at roadside motels. The experience was devoid of the basic courtesies one expects from Marriott, let alone the elevated experience typically extended to Gold Elite members. No sincere apologies. No effort to recover the guest experience. Just sheer indifference wrapped in chaos. In conclusion, I would *strongly discourage* anyone from booking at the JW Marriott Houston Downtown. It is overpriced, poorly managed, and staffed by individuals who seem genuinely inconvenienced by the presence of guests. If you value service, reliability, or even basic human decency, look elsewhere. After this stay, I find myself questioning not only this location--but the Marriott brand as a whole. read more

I have called maybe 4-5 times to request a early check in and have not been able to get to the front desk. When I did get ahold of someone he told me to call back in an hour because there was construction. Completely unacceptable. I check in tomorrow with my family who has flown in for a funeral. I have yet to get ahold of someone on the phone. read more

This JW property looks great when you approach it from the outside. Once you step inside, it's just as great. The lobby is attractive and feels luxurious. The unique interior design flows through each floor and even into your own room. The elevators feel like they are old and need some work. I also didn't like how there isn't even a small shop here. I had to go across the street to the AC hotel to buy from their snack shop. Upon arrival after only seeing the lobby, I was sure that this JW would be nicer than the Le Meridien... especially since it cost me more. But after staying here, I think the two properties are closer in quality than I originally thought. read more

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I am finding most JW Marriott's, at least in the USA, aren't the high luxury brand it used to be. This Houston location is tired. Charged $69 to valet park?! Unfortunately, the other Bonvoy luxury brand in Houston, the St. Regis, is equally unimpressive given the cost. read more

Had an excellent stay. We paid extra for concierge level which gave access to the lounge which was very nice with a variety of seating including chairs and couches. It also included breakfast in the morning which was great. All the staff we interacted with were friendly and professional. The bartender recommended a very good bottle of wine that we took to our room. Room was spacious and had a mini fridge and large tv. Bathroom had a soaking tub in addition to walk in shower. When we checked out we were able to have the front desk hold our luggage and they allowed us to book the car service for later that day to take us to Amtrak. read more

This was a great hotel, but the service is what sets it apart from other Marriotts. Everyone we interacted with was above and beyond courteous! We stayed in a concierge level room with a king size bed. Room was clean, modern, and spacious. The concierge level got us access to breakfast which was fantastic, as well as complimentary non-alcoholic beverages throughout the day and snacks in the evening. The seating in the lounge is comfortable and the city views are great. There's a spa and a fitness room as well. We didn't use either but both looked nice and the fitness room had a good variety of machines and weights. Transportation: The hotel offers complimentary car service within a 5 mile radius, and you can reserve a time in advance. We used it to go to dinner at Prost and again to go to the Amtrak station. It's also a block away from a red line station, and near several bus stations. Can't beat $3 for a day pass. Lastly, there's a covered spot outside and area for cars to pull up. Overall, this is a great place to stay while visiting Houston! read more

Overall a great visit here. Service is great and room service was super fast. Portions were good and taste was above average. Wish the avocado toast had more flavor. Our room was better than average, a little dated/staid, but I feel like this hotel caters to business types. The important thing was bed was comfy, linens were cool and silky and it was relatively quiet for being downtown and close to MM Park. We were on the 7th floor and I heard regular noisy car sounds and the occasional tooting from the rail system. Earplugs easily masked any noises. The tub was nice; I need a tub! However it was difficult to relax in as it is quite large and deep and I keep floating and popping up. Made it hard to lean back with wine and scroll my phone while soaking. The toiletries were nice, neutral smell and did well for my aging, graying, thin hair. They said "Aromatherapy of London" made in China by Gilcrest and Soames. Overall decent efficacy and fresh smelling. Room was very clean, housekeeping did great. Would stay again. No pool but connected to underground tunnel system which was great when I was trying to get some steps while avoiding the heat. Executive lounge has minimal snacks during the day, mostly sweets, but we did not attend the breakfast or happy hours which were more substantial. read more

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This is for the restaurant downstairs only; We swung by for breakfast looking for something better quality than what's in the tunnels. They have a full restaurant downstairs and their breakfast menu is akin to something like a Dish Society. Looks decently cooked and tasted average to above average for downtown. Pricing definitely is overpriced compared to locations inside the loop but it is the downtown premium that is added. If you're stuck downtown, it's not a bad option if you want a more upscale spot than your food halls/ tunnel options. Ambiance 4/5 Food 3.5/5 Service 3.5/5 read more

JW Marriott Houston Downtown - Hotels Near Me - Houston, Texas

Nice Hotel in H-Town - Positive Experience I am a loyal Marriott traveler who only stays in Marriott properties. I arrived at around 12:15 PM and I was greeted my smiling desk agent who allowed me check in early. The hotel which is in an old historic building, and it is beautiful. I love the exposed steel beams located in the hallways. The concierge lounge located on the 11th floor has an open floor plan and it is well appointed with ample seating form many guests. There are 4 TVs located throughout the lounge for sports fans to enjoy multiple games or just to relax and unwind. The staff in the concierge lounge is awesome. Breakfast options included a scrambled egg, made to order omelets on weekdays, bacon or sausage, hash browns, variety of pastries and breads, fresh cut fruits, etc). Disappointed that they do not evening snacks or d'oeuvres on Friday and Saturday evenings. I stayed in room 1710 on the 17th floor. Although the room was nice in size, it was not the larger guest room that I reserved and paid for. The windows are double paned to minimize the outside street noise and allows for a good night's sleep. This is by far one of the quietest hotel rooms I've ever stayed in. sleep like a baby. I also like the fact that there was a mini fridge to keep my beer cold. The Houston Metro Rail Central Station Red is located steps from the hotel entrance and the Purple Line is located 2 blocks away. Easy and convenient way to travel to NRG Stadium, Minute Maid Park, the Medical Center, Houston Zoo, and many other downtown attractions. There's also a Starbucks located across the street in the AC Hotel and many other restaurants and eateries located with a 1-mile radius from the hotel. Overall, the JW Marriott Downtown Houston and its staff met my needs, but they did little to exceed my expectations as an Ambassador Elite Member. I was not offered a complimentary upgrade and the hotel does not participate in the Suite Night Rewards Program (I have 5 Suite Night Rewards) making it impossible to request a suite upgrade. Also, I was not given the larger guest room that I reserved. When I returned to the front desk to ask about the larger guest room, the desk employee assured me that all rooms are the same in size and layout, however, I know not's the case. read more

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Great stay again! This is our third time for a quick weekend stay while attending events at Toyota center. It was hubby's birthday and the staff went the extra mile. They provided us with a great suite (fully equipped w fridge and microwave) and a beautiful large bathroom which I truly wish we had more time to enjoy bc the tub looked so inviting. Everything was clean and there was even a little birthday surprise waiting for us. We enjoyed our late night drinking cocktails at the bar (Karen was great). The valet to the front desk is always so pleasant and quick. Def our go to hotel for our downtown staycations. read more

JW Marriott Houston Downtown - Our birthday surprise!! - Hotels Near Me - Houston, Texas

Update: The lobby smell significantly improved by Saturday morning and on Sunday as well. We could tell something was working to mask what we had been smelling in the lobby all week. It was so much better over the weekend! The service also improved as well! Several follow up calls with requests and more of an intimate personal interaction with front desk during daytime hours over the weekend. My sister joined me and she was pleased with the service and fragrance in the lobby. I really wanted to like this hotel but it falls short in so many areas. I regret canceling another reservation to stay here. The bartenders are nice with great service but that's as good as it gets. Upon lobby entry the hotel smells very old similar to an old home or library; it's not welcoming at all. Stinky lobby and unfortunately they also don't use a spray or candles to mask the old building smell. They don't have a minibar nor area to purchase beverages. I wanted a sprite in middle of night and was told only option is the lobby bar which was of course closed or to order room service which was 5.00 plus gratuity plus delivery charge for the 1 sprite. I ended up walking nearby to the AC hotel at 4am to purchase something from their market which the front desk said every night guests walk over looking for items that the JW cannot provide and it's frustrating to them. The room is classic nothing fancy nor special. It's aging and some things need repair. Badly cracked sink bowl in bathroom. TV is also older and has a damaged screen with dots showing through the screen. My room door sometimes doesn't lock when closing the door and exiting. My door was fully closed and unlocked when I returned from downstairs I could twist the handle to push it open it without putting key to the receiver. Deadbolt on door doesn't work either. I am in a room booked for 2 and only have 1 robe and slippers. The AC when on cool makes me stuffy and both nights I've had congested nose in middle of night. The pillows are significantly worn and go flat when laying your head. The train noises are also frustrating but that's something out of their control. The front desk service has been subpar from issues with their system checking in to asking typical questions and follow up. Seems like they just have regular people working the desk vs fully trained staff in hospitality excellence. I was expecting a much more luxurious stay with excellent service and it totally fell short. Only thing "luxury" about it is the granite countertops in the room and robe / slippers; everything else is standard in any hotel. It's a smaller boutique hotel that thrives off of the JW brand name but does not deliver. I'm looking forward to checking out tomorrow and going to stay somewhere nicer for the remainder of my time in Houston. read more

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Best all-around hotel! The hotel staff are super nice and helpful. Every staff member we've talked to was welcoming and gave many recommendations for places to eat/things to do. Your hotel stay comes with complimentary shuttle service that will drive you anywhere within a 5 mile radius from the hotel. I used it a couple times to get around downtown. You can even schedule for them to pick you up! The lounge (if you have access) was the nicest lounge I've ever been to. Great to get some work done if you're on a business trip. They also have snacks and breakfast and my favorite... the coffee machine!! We got chocolates delivered to our hotel every night. Location is great. It's in the middle of everything! Overall, I would definitely come back to this hotel if I'm in Houston in the future. 5/5 stars!! read more

JW Marriott Houston Downtown - Concierge room with a bathtub - Hotels Near Me - Houston, Texas

Clean rooms with nice toiletries, as you would expect from JW. The staff was wonderful. Elevators are very tight but efficient. The best part of the hotel is the restaurant downstairs. Great service and the food is fantastic. Fabulous cocktail menu & cozy lounge seating. We ate there our entire stay. Our view was subpar, abandoned building with broken windows and unfinished construction, but didn't matter a whole lot as we were in town to see a game at NRG stadium. Would have given 5 stars but I felt a lack of pillows on the bed, and they were so flat I had to fold it in half to give some life back to it. read more

BEST EXPERIENCE EVER! LOVE THIS HOTEL! Our first time at the downtown JW, we had an excellent experience starting from the check in process all the way to our late check out. Staff were incredibly attentive and the service was phenomenal! Our room was beautiful and you could tell a lot of attention and care had been taken to ensure the room was clean and sanitized. The bathroom soaking tub was a huge highlight for us (complimentary lavender bath salts were provided). We loved the bed it was heavenly and we slept like babies. Things were a little different due to COVID but we appreciated everything that was offered via QR codes and the marriott app. This hotel had the most prompt and responsive staff I've ever encountered at any marriott thus far. Thank you, JW Marriott Houston downtown, for making our stay the most comfortable and safe vacation experience (especially in these difficult pandemic times). Too notch quality rooms and service. We can't wait to come back! read more

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Rooms are misrepresented on the Marriott app and other hotel booking websites -- beware before booking. I booked a King room (what they call Poet room) for a stay and got assigned to a room with a window that's blocked off as the room faces the HVAC and other mechanical units. No light came through -- it feels like you are in the basement without a window. When I asked for a room change as it wasn't what's advertised on the website, I was told that there is nothing they can do and they are expecting other guests to other rooms. I checked their app to book a room for that night and there were five types of rooms being advertised (one of them being the room type I booked!). Pictures from the actual experience vs. what's advertised on the website. I had friends being turned down and sent to other hotels on other days as they overbooked the rooms. The only positive part of the experience was - I was able to get late check-out at 1.15pm. read more

JW Marriott Houston Downtown - Actual room picture - window is blocked as it is looking out to mechanical units - Hotels Near Me - Houston, Texas

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I thoroughly enjoyed my stay at the JW downtown. Check in went quickly and smoothly. The lobby was well appointed, clean, and smelled rich! So were the rooms. I know they have different options, but my room was awesome...particularly the bathroom. (See pics). Valet was a plus in downtown although it did get pretty backed up during a rainy Saturday. I'm taking away half a star bc there's no late night options for food or drinks even on the weekends. I believe the bar closed at 11. There's certainly lots of other options outside of the hotel though. I'm taking another half star away due to the view. It's dangerous! You can literally see into other rooms and they can see you. read more

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Located at the corner of Rusk St and Main St you may find yourself instantly in line of cars for the valet parking on this single lane street. A light rail system operates in the middle of the street. But the parking assistants are up to the task where I did not wait long they help empty our vehicle. The lobby was extremely elegant and had that luxurious feel. This building is over 100 years old and had great character appeal. The check in staff treated us graciously and quickly set us up with a nice room. The lobby had the Main Kitchen restaurant and 806 Lounge, access to conference rooms named after famous artists, and underground walkway. There quite a bit of art all over this hotel making feel like an art gallery. If need to get around the JW will take you nearby locations in a Tesla. Our room was modern and different concept where you walk through the bathroom area with sink and mirrors on one side and shower and toilet on the other. It made the whole space feel larger. The king bed was very comfortable and slept well on it. Our window view was nice and buildings and street below. We even ad a room iPad displaying a clock and see all of our room and hotel amenities. The only mishap was the fire alarm going off early in the morning due to a hotel guest. It was resolved by the hotel manager providing us with access to the concierge lounge, but glad the alarms were fully operational. The lounge was very large with different seating areas, conference room, drinks and food options. The best part is this not a huge 1000 room hotel and feel like the staff provided personalized attention but still close to downtown Houston attractions and places of business. And being a JW brand gave us a sense of security and confidence of making our stay very enjoyable. I even got a special treat since it was my birthday. read more

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Let me tell you, this place was classy from start to finish. I did not get a drink at the bar but I wish I had. This place is located in the heart of downtown so you must valet. It only took about ten minutes for them to bring the car around, which was very fair. Check-in was fast. When I arrived to my room, it was better than expected. Very roomy. Big tub in the center. Very nice shower. And I love the JW Marriott toiletries. They had a frig for leftovers too. The table/desk was great for working and eating breakfast. The closet was very roomy too. I'm always pleased with the bedding, pillows and mattress. I was sad to check out but I will return! read more

JW Marriott Houston Downtown - King room - Hotels Near Me - Houston, Texas

While staying at the JW Marriott, I ordered room service. My husband did not have any, but I did have it. Within a few hours, I was throwing up with all the symptoms of food poisoning. I felt awful all day today and had to fly home. I I don't understand how a high-end hotel/restaurant like this could have food poisoning, but obviously they need to be investigated. I don't wish this on anyone. Don't eat at the JW until they confirm where this came from. For reference I had buffalo chicken wings, french fries and a chicken Caesar salad. I don't want to go anywhere near this place. read more

LOVED!! LOVED!! LOVED!! This place is FABULOUS!! I felt like a queen the entire time here. It's smack dab in the middle of downtown and honestly most places are walkable from here. I walked to the convention center several times during the conference. HOWEVER, if you can, get you a ride in that shuttle (a matte black Tesla) that takes you anywhere within 5 miles. I loved how housekeeping kept my room spotless and left me little treats every evening. The bed was amazingly soft, I connected my Hulu to the tv using their chromecast, and I enjoyed the espresso machine in the room. I didn't really enjoy the restaurant downstairs, $25 for breakfast and $15 for a jack and coke just seem silly when there are other great places nearby for much more reasonable prices. But it's a hotel, what do you expect? All of the staff were extremely friendly and helpful though. I truly appreciated their hospitality. I would come here again and again. Book now! read more

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Excellent property with excellent staff. Room service was great I ordered steak and fries from the in room iPad. Was quick only took about 30 minutes. Although it was insanely humid outside, the air conditioning kept everything cool and dry, just the way I like it. I loved the room I was in, it was on the back side of the building. The view wasn't good, but it was extremely quiet which is what I needed after a long trip in. Props to the front desk agent working for suggesting the room location. Great location of the hotel. read more

JW Marriott Houston Downtown - Hotels Near Me - Houston, Texas

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Room very comfy! All the employees are very nice. Great customer service. Valet service was quick and very nice. Will definitely stay here again. read more

JW Marriott Houston Downtown - Hotels Near Me - Houston, Texas

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The bathtub was the best part of the stay. Incredible views. Pleasant staff & fast checkin. DoorDash friendly for food deliveries. Smart TV w/apps. Good mattress & quality bedding. read more

Stayed here for work. Great location with easily accessible restaurants across the street. Overall nice and quiet rooms. The lobby is super nice! The only reason this was not 5 stars was the dripping from the bath tub. Had to put a towel to stop the annoying noise. read more

JW Marriott Houston Downtown - Hotels Near Me - Houston, Texas

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Stayed here for business and was not disappointed. They have a car available to drive you within a certain distance of the hotel. This came in handy for the event I was there to work AND weekend brunch. There is a restaurant downstairs that is pretty good. My room was great and had a soaking tub. The spa and executive lounge were my faves. The lounge has free snacks 24 hours. Awesome amenities with a central location in downtown. read more

JW Marriott Houston Downtown - Executive suite - Hotels Near Me - Houston, Texas

Nice rooms. Easy walking distance to most things downtown. Friendly staff. Nice bar, if a little slow bringing your drinks. Very soft down pillows- with no other options. Modern glass, granite and chrome fixtures. read more

This property is very welcoming with water and or champagne upon check in. Very warming ensuring you're taken care of. I have been to numerous Marriott let alone JW properties around the world, and this property has by far the best and friendliest service and staff I've ever experienced. Other properties should seriously shadow the staff of this property and take notes. Other properties I have been to have staff that appears to care for nothing more than when there shift is over. When this go above and beyond. This property has the Picasso and Monet galleries featuring art work from local artists. There is a bar 806 Lounge and restaurant Main Kitchen on site both of which are good. From the 806 Lounge I've had the A Berry Pisco $14. That drink has Pisco Porto Special, Lime Juice, Simple, Strawberries , Egg Whites and Mint. From the Main Kitchen I've had the Guajillo Braised Shortrib $35 with Goat Cheese Risotto. It was great. Although, they did have conflicting menus. One of the main reasons why I wanted to dine here was the online menu on their website of the Guajillo Braised Shortrib. The restaurant itself serves a completely different version. They did meet me half way with the Risotto at least. And it was still great. I finished off with one of their desserts Chocolate Pave, Whipped Ganache, Browned Butter Puffed Rice and Raspberry Coulis $10 was good as well. A good finish for the evening. I stayed at a King Corner Suite which was a lovely room on a high floor. The living room is nice as is the King bed comfortable. There is an easy to use iPad that you can use to request any services, weather, guides, etc. The bathroom is lovely with a large bathtub definitely large enough for company and a separate large shower. There is a nice view from the bathroom as well. The room has a mini fridge, coffee machine, a safe and two robes. There are also two televisions, not that you need one, but good to have options. There is also a turndown service that features some types of pastries, which I can never turn down, no pun intended . On the 11th level there is also the fitness center, Spa and Griffen Executive Lounge. The lounge is always open however only really serves hors d'oeuvres Sunday evening through Thursday evening. Although breakfast is daily. In the evenings there are snacks left over night such as M&Ms, dried banana chips, chocolate malt balls, chocolate covered raisins, jelly beans and sometimes chocolate chip cookies . Plus the normal beverages to include coffee. This property is a valet only property. Although they do offer a shuttle service within reasonable proximity in either a Porsche SUV or a Tesla Model X. It is a very great service indeed, especially that of the Tesla. Overall the property grounds are well kept, the rooms are great as is the service and staff overall. I highly recommend a stay at this property. read more

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Had a great mini staycation in the midst of a pandemic! Just needed a night out of the apartment so stopped downtown and stayed at the JW. I think they just recently reopened after being closed for several weeks. The staff was very accommodating and friendly. The room was spacious and comfortable. A few changes to everything overall like room service comes in to go containers (no plates or cutlery) and the bar serves everything in plastic and paper plates, all with a limited menu - but couldn't complain. You could tell the staff was happy to be back to work; and I was happy to support them! read more

Four words: #1 Vendor for our wedding!!! The entire team was professional, respected our time, busy schedules and feedback. Samantha D. and Ivory T. were superstars! The chefs and banquet team were also outstanding! Ivory and Daffney were fabulous with our hotel block. Samantha especially was incredibly helpful and patient even in the last moments of wedding week when we were struggling with late vendors and logistics. She maintained the highest level of professionslism at all times. The reception in Picasso was beautiful, food and cakes phenomenal and service impeccable. They even facilitated our entrance from a horse-drawn carriage as well as our grand exit in busy downtown Houston. Amazing! We cannot appreciate enough the perfect combination of professionalism, friendliness and serious efficiency of the whole team. Bravo to all! We will return! read more