When I walked in the place the aroma of urine was horrible, not good to walk in and smell pee . My mother-in-law was there before passing. Experience Nursing not helping feed their patients that was unable to care for themselves. Put a tray of food down and walk out , wouldn't help disabled patients. Not clean place read more

The first night my wife called at 5am crying that a nurses aide yelled at her for needing to be cleaned from soiling herself. I went up there right then to find out what was going on. I never learned the girls name but they said my wife would never see her again. After talking to several people and the staff treating her respectfully things smoothed out. The food was terrible, the facility run down like a 20 year older version of their brochure. Kudos to the photographer. They are understaffed which even some of the staff admits. When we were discharged some girl named Stephanie ignored me, the obvious husband and instead talked and gave forms to sign to my younger niece and daughter. She was snarky, unfriendly, and unhelpful, obviously untrained in discharging patients and possibly holding a grudge from me complaining at the start of our time there with the abusive nurses aide. Physical therapy was a joke with not nearly given as advertised. Sat. and Sun. no therapy at all. 2 wasted days. When we got home my wife had a horrible bruise on her arm and a bedsore. Do not go to Mobile nursing and rehab and visit in person any facility you are taking your loved one to. Brigid and a couple of others were caring and kind. I have to admit that. read more

I was very disappointed in this facility. My love one had a horrible experience and it is a disgrace that they are even still open. The Admissions Director was dishonest about the services and staffing. He sold a place that was not this one. He lied and said that the facility was fully staffed and that the rehab patients were in a separate side of the facility. My love one was put in a room and the Call button was broken and she had to alert staff. They should have checked that before putting her in the room. After 2 days of being in the facility, my love one get COVID and no-one at the facility took responsibility for that happening. She tested negative prior to going to Mobile Some of the staff were not vaccinated and were working with patients. Also, my love one's room was located directly by the COVID patient area (one room away), only separated by a sheet of plastic. After getting COVID at the facility, she was placed in an area with other COVID patients, and none of the staff wanted to provide them with any service. They ignored them and only came after patient's relative called to complain which is really sad. The food was horrible. The food was cold every day during my love one's stay. And the staff ignored dietary restrictions even after being told the food was something that she could not eat. They served grilled cheese and tomato soup for dinner many nights. Also, the food was often undercooked or overcooked. When brought to staff attention, they made excuses and did not solve the problem. The facility was very short staffed and often times one CNA was responsible for helping 15-20 patients. Over the weekends it was even worse, and there were no management members present to handle a lot of the issues. The staff needs training on how to interact with patients. The vast majority of the staff treated patients very mean and were abrupt and abrasive with them. They acted as though the patients were bothering them versus them being paid to work with the patients. The only good thing about this facility is the rehab staff and they are outsourced. Lastly, senior management at the facility makes excuses and does not solve issues when Brought to their attention. Not a client focused place and would not recommend this place to any one. read more

I do not recommend MNR. My grandmother was in their care, they failed to verify and/or inform us of any copays she may have, after I became concerned about an EOB I received and reached out to them, they called BCBS and then informed me the insurance company wasn't going to pay the amount billed and I owed $17,000. At this point my grandmother is home so I am obviously upset because we were informed by Kim EVERYTHING IS COVERED FOR 100 DAYS, WE DON'T HAVE TO WORRY ABOUT ANYTHING. Upon calling the insurance company they advised no one verified benefits or called during her stay. Aundreya advised me to file for Medicaid, she submitted the application for me and advised me not to tell them I purchased my grandmother's home (which she lied on the application) and left off her Disability income which is insurance fraud. On the date of my phone interview with Medicaid I spoke to Aundreya she in turn told me not to worry about sending in the documents they requested because the social worker with Medicaid was not going to back pay. I told them I needed a detailed bill, which I had to request....which was only $11,935.00 per BCBS EOB which they changed after our initial conversation of $17,000. I reached out to Lindsey who never called me back but yet sends me a certified letter with numerous lies. Advising Medicaid was declined because I didn't send in my paperwork...that her employee told me not too. That I stated on multiple occasions I would come in and make a payment....The only thing I ever said to Rhonda was I needed a detailed bill and was waiting on information from the insurance company, once I had all the information I would come in to discuss the issue at hand. Lindsey said the only contact number they had was my daughters which was a lie, she gave them my information...I was on speaker phone during her being admitted and am also on the POA which they couldn't locate when they did the Medicaid application. They also couldn't find a copy of either of the insurance cards when I requested them from Aundreya. They stated they told my daughter about the copays...again they did not and on numerous occasions we advised them I do the financial and my daughter does the medical as I was always on speaker phone during important conversations. If they did their job why didn't they apply for Medicaid while she was still there? When asked that question Lindsey said they discussed that with my daughter another lie. I would of pulled her out the minute insurance stopped paying. And if they did "inform me" why when I called did the business office - Aundreya know nothing about the $11,935.00 BCBS did not pay? They did not do their job properly and expect someone else to suffer at the hand of their negligence. The social worker called me and said the business office should have discussed the money with me and the business office said the social worker should have...ALL WE WERE TOLD IS THAT SHE WAS COVERED AND WE DIDN'T HAVE TO WORRY ABOUT ANYTHING. My grandmother complained about their care multiple times, do not take your loved ones to this facility!! read more

my husband mike was in mnr from mays 31st to june 18, 2018...for rehab...they put him at the end of a long hallway...i think it was room 327...i donot recommend this snf to anyone...on the first day after mike was admitted he ended up being unresponsive and em people took him to providence...we were there 8 hours and we came back...during that night mike couldnt breathe he was on oxygen...so i ran up to the nurses station and got the male nurse on duty...i think his name was vic...not sure...he came up...and checked his line and it had popped off the concentrator...because the line coming from the humidifer was too long...so he cut off a section of it and put it back on and mike could breath...vic...said this happens all the time...mike and i thought this is what might have happened to him and why he landed in the hospital...it is no telling when anyone checked on him...we had problems with some of the nurses espcecially a ms andry...she was so incompetent...i started coming in all the time because i was afraid something would happen to mike...there is a federal law stating that you can visit your loved one at anytime...they tried to keep me from doing it...but i talked to the administrator and she told me i could come in at any time...it got so bad that i started sleeping on the floor because i was scared...i did that for 3 nights until they said it was a fire hazard...so i started sleeping in my truck...and it was a good thing as when i came in the morning...mike was becoming unresponsive and sick...noone had checked on him in 6 hours...too lazy to make that long walk down there...i guess...so we ended up in mobile infirmary again... another thing that happens was that a psychiatrist named florin ghelmez came in while mike was on a bed pan and i asked him to come back...and when he came back mike was still on the pan...so we never saw him again...i guess it was to do an evaluation...so when mike went to mobile infirmary on june 18th by emergency vehicle i came to the hospital...went into mikes cubicle in er...and i saw a manila envelope...i asked mike what it was and he said it was from mobile nursing and rehab...i looked thru it and i asked a pa if they would copy the documents...she said she couldnt so i decided to just keep them...when i went thru it i found documentation by dr. florin ghelmex which basically was all a lie...slanderous...he said he had talked to us both....that mike was an opiate user...that he was doctor shopping and that i was his enabler...so it told mike about it and i later talked to an attorney about it...we decided to file medicare fraud case against this doctor...but would wait till we saw whether he filed the bill...we got the medicare documents and he did file for payment...so we called medicare and filed a fraud case against him...mike and i both thought that mnr was in cahoots with him because in the document he said he had talked to a nurse about us...my husband was on Percocet and fenynal patches but under a doctor care...dr Christopher nichols at the orthopedic group...and had been for a long time...mike was constantly in pain... i just got a letter from Medicare stating they are investigating the case... i came out of this facility one night and this lady was sitting in the chairs out front...she asked me what i thought of mnr...i told her that this place scared me...that i thought my husband needed to be in the hospital where he could get skilled care...she told me that her 90 something-year-old mother was there...and that she was in a shared room but no one was there and told her that she could sleep in the bed...they never offered that to me...and i was there every day and i even slept on the floor 3 nights...and i told them i was sleeping in my truck...they made no accommodation for me...mike needed me to be there with him...and i was really helpful to those people...i would change his sheets and clean him up so they wouldnt have to do it...but i stood up for mike...i am not the type of person that will allowed being walked over... read more