I would have given no stars if that was a choice. Oh, I'll be back here to inform you more about the situation later for I am just a little busy with my fathers condition and the lack of knowledge by the so called "doctors" here. Oh, and I'll have photos and everything! If you can help it, please, take your loved one elsewhere like Mobile Imfirmary. These people have NO idea what they are doing. read more

Ok, let me just say this has become one of the BEST ER's Mobile, AL has to offer. I know Springhill has had its rough moments, but honestly--so have all hospitals in this town. What matters is not the fall, but the comeback. And right now, Springhill ER is the only place I want to be if I ever face another emergency like I did last night. Quick backstory: I've spent the past 7 weeks with a family member at another local hospital. Picture this--labs "lost," vile nurses, zero leadership, a doctor committing medical fraud with no accountability, and staff snickering about patients in the hallway. Sure, a handful of great nurses and a solid case management team exist there, but the system is broken. I even caught something there and haven't shaken it since. So yeah, I've seen the worst. Fast-forward to last night. My O2 dropped to 86 and I could barely breathe. I tried another ER first--big mistake. The nurse made me feel worse than I already did. Something in me said, "Go to Springhill." Thank God I listened. Here's where the underdog story starts. Spoiler: Springhill wins. Check-in was polite, quick, and staff weren't glued to their phones like I've seen elsewhere. Triage was thorough and respectful. They even noticed I was struggling for air and handled me with compassion. That's already a win in my book. The doctor? Hands down one of the top ER docs in Mobile--knowledgeable, compassionate, and explained everything like a walking FAQ. He hit that rare balance of confidence and humanity. That's exactly who you want when you're scared and sick. And the nurses? Efficient heroes. I've passed out before from fear of IVs, but they did my blood draw and IV in one seamless step. I kept asking when they'd start, and the nurse just smiled and said, "Honey, you're done." That's process improvement AND patient care rolled into one. This whole ER process--streamlined, compassionate, efficient--is exactly what saves lives and precious time. Every second counts in medicine, and Springhill clearly gets that. Even the CT tech brought humor into the room, explaining how the procedure had improved over the years. Instead of panic, I left feeling smarter and calmer. But the moment that sealed the deal wasn't about me. A patient nearby was crying out to God in pain. I prayed for her quietly, but then I heard her nurse speaking to her with so much compassion that within minutes, that woman went from begging for relief to thanking God. That's the kind of care you can't fake. Compassion is the real medicine. What I also love is that you can tell Springhill has actually listened to patient experiences and made changes. They've identified where the process was broken, fixed it, and raised the bar for care. That willingness to hear people and adapt makes all the difference. I'm still on the road to recovery, but Springhill gave me both the meds and the hope I needed. In healthcare, seconds and small acts of kindness save lives. If they keep this up, Springhill won't just be an underdog comeback--they'll be the Nick Saban of ERs. Not every visit will be perfect, but they're on the right path. Mobile needs this kind of champion. Happy health and life read more

Nasty attitudes, especially those in the emergency room waiting area. It's understandable that rules and regulations have to be followed, however, as a public servant, it should be standard to be warm and respectful. Especially if you work the counter, considering you're the first interaction a person has upon entrance. Nurses, clerks, receptionists are exceeded to interact with the public. If you can't do that without having an attitude choose a different occupation. read more

Had outpatient back surgery. Something happened putting the IV in, nurse said "I haven't done that before", quite a bit of blood. Would only let one person back to visit, same in recovery. So while in preop the person across from was allowed two because one was her priest but my daughter couldn't come back. My daughter couldn't come back for post op instructions that my wife and I couldn't remember everything. I had an option for another facility, if there is a next time I'll opt for that. Interesting they don't ask for a a patient satisfaction survey, know why they don't. read more

I'm 20 weeks pregnant with a h/o gestational hypertension and I went in with high BP. The nurse who took my vitals didn't ask about my history and didn't ask what my BP was this morning. She took my BP and it was still high But I was put back in the waiting room for another 2 hours. I finally left and called my OB and they got me in immediately. Would not go back to this ER. read more

Hi Jeffrey Springhill Med Ctr has taken exceptional care of our family for years. I only give 4 stars because the music in the cafeteria is too loud. Absolutely blareing. Please fix if possible. read more

Out care for my 91 year old dad started in the emergency room. My day was left in his arrival clothes for almost 15 hours after being dragged in emergency ICU for a heart cath after having two heart attacks. The cath procedure and stint went well but the next 5 days were a nightmare and the Case Managers including the Manager were of me help wit the situation. We found decided on the bathroom that took hours to be cleaned when he was admitted to a room. My Dad fell while attempting to go the the restroom after waiting for nurse assistance for nearly an hour. After being told On day four that he would be admitted to the PT-Rehab program n the scheduled day of attendance was told no beds were available and he would be admitted the next day. On the next day we received a call that he was not a PT - Rehab candidate that he would need to be checked out by midnight or a $ 1000.00 a day fee would be charged. The case worker was great when promoting the on site PT program on Friday. And on Saturday we were told by his doctor that he would be transferred to the facility on Monday. On Monday we were told no bed was available. On Tuesday we received a call around noon advising us he was not a candidate and would be discharged and must be picked up by Midnight or a &. 1000.00 a note fee would be charged because they are a private hospital. My Dad is 91 years old, he experienced multiple heart attacks on the day of his admittance. A stint was implanted via a heart cath mid day on thirsday. He lives alone and has limited mobility. How can the hospital expect with such mixed messages for a family to make arrangements for him me assistance with such random messages and changes to recovery plans within a12 hour period. The case worker and case worker manager will not return calls and offered no assistance in providing us as the family actions we can take to help escalate some form of health care. Lockers in the room were rusty when also brings up concerns and the negative attitude of 8 out of 10 nurses was unacceptable. A health care worker and case worker should be open minded and willing to listen and help. Elizabeth was great on day one but the following calls were so negative I was totally shocked. When I ask her if there was a problem or if she was have my a bad day commenting that her tone of voice and shortness to offer assistance had changed since out last meeting. He told me to have a nice day and hung up the phone. Multiple calls from Gerdy in the Heart Center resulted n no call backs also. Gerry was the most helpful with the 6-8 call I made trying to reach case worker team. Been almost 5 hours and still no call backs also from Wendy with stated har told to be the case worker manager. We have no idea how to reach out for home nursing and how soon we can get a valuation to get more assistance for a Dad who lives alone. I thought this was the role of a case worker. Apparently not. I will Albert placing complaints to the Al's. Board of health about the rust in the patient storage lockers which is very dangerous and the bathroom cleanliness. Will definitely if at all never return to a Spring Hill hospital complex. And if any complaint to Medicate can be submitted that will also be done ASAP. Joseph Brown 89 Mohawk Trail pell City, Al. read more

Just about everything! The staff, the care, the concern. Great hospital! The food is quite good also. Thank you Springhill Medical.

I went into the hospital well first I saw Dr. Ballard, an excellent person/Doctor , he looked at my back and said I had to have this tissue removed. I had mentioned my ingrown toenail and asked if maybe they could get that as well, I was laughing and Of course he laughed and that was that. I made an appointment for surgery Went in and the nurses there are the nicest I've ever been around. I have never felt so attended to by hospital staff like I did there. When I came out of anesthesia, I noticed bandages on my toe. I actually thought they were lying to me when they said they fixed my toenail, it took me a while to even believe that it was fixed. Doctor Ballard is *Now the only Doctor I will ever see if that's possible. I absolutely love that man he's very kind and gentle and I congratulate his wife if he's married. read more

Food is great. Staff recommended an additional day of observation due to adverse reaction to a drug that affected heartbeat and Blood pressure. Disagreed that an additional night is of observation was required as effects of drug had worn off and vitals had been normal for several hours. Discharge was Against Medical Advice. (AMA) Case Management stated that 'Insurance may not pay for services...". Not only is this incorrect it is against Federal Law. Worse is Springhill Medical Center's policy not to provide any written discharge instructions if a patient is discharged AMA. That policy is not in accordance with Federal Statutes. On the plus side the care givers, Doctors, nurses, certified nursing assistants were wonderful and the quality of care received was satisfactory. Unfortunately case management did not present accurate information and providing no discharge instructions could be interpreted as negligence. What ever happened "First Do No Harm". There are choices in where medical procedures are performed. Going forward any required procedure will not be performed at Springhill Medical Center. read more

This has got to be one of the dirtiest hospital in town. The lobby trash is full, floor has debris, food particles and just plain dirty. Hallways near the emergency room area walls are nasty, windows dirty.Housekeeping/Environmental services management should be FIRED!!!! Was in emergency rm 9 trash no emptied from previous patients, plastic pieces on the floor from against the wall. This is absolutely terrible and needs attention. This is my second time here in a week and the floors are sticky in need of mopping. Housekeeping/Environmental staff walking around in the lobby on her phone but not doing anything short of emptying the trash. This hospital used to be clean!! The staff is great, always friendly and helpful trying to get to the source of the problem. Its just the cleanliness is not even up to basic wipe, sweep, and mop. The entire housekeeping staff needs to be retrained and there should be a person just in the emergency department just to keep it clean and tidy. read more

Springhill Medical Center - Emergency room entrance rug - Hospitals Near Me - Mobile, Alabama

Prior to my surgery, I had to come in for pre-op labwork and registration, as well as be tested for Covid-19 as part of their policy. All patients must do so regardless of whether they have symptoms or not. The nurse was very nice and gentle with me, explaining everything as she went, apologizing for any uncomfortableness I felt. She truly tried to make it as easy as possible for me. I got a phone call the next day with my results (negative of course) and was then explained currently policy for visitors and what I needed to do the night before surgery, as well as the morning of. Surgery day, I arrived. I was called back quickly and got put into my gown and compression socks and put into a bed and nestled under a super neat inflatable warming blanket. All the staff was very friendly and kept checking on me while we waited my turn for surgery. The anesthesiologist (Chris Lambert) was super nice. He cracked jokes to keep me from being nervous, and said he would make sure I had zero nausea when I woke up, because I always do. He kept his word - not one bit of nausea when I woke up after surgery. Good man, thank you! The surgery itself was done by my own chosen surgeon (Dr. Chris Park) so I'll leave that part of the review on his page, but it's fantastic. After surgery, I woke up in my own room. I stayed overnight because Dr. Park said he prefers that after what I had done, because he knows my pain is controlled and he is able to pop in and check on me. It seemed like I good idea, and would've been, had it went according to plan. But it didn't. Dr. Park came in to check on me and tell me surgery went great. At that point, I was in no pain, which was good. He told me to go on and call the nurse to start my pain meds, and I'd get them every 4 hours. I set an alarm on my watch for every 4 hours (something I learned while fighting cancer) to make sure I wake up and take them on time to stay ahead of it. He said one the pain hits, it's 10x harder to get it back under control. I called my nurse for pain meds at 7:51pm. I called again at 8:30 because she never came. She finally showed up at 9:20 with my pills and an attitude. By then I was in tears from the pain. I refused to let my husband FaceTime me because he would see how bad I was doing and I knew it would stress him out. (Hospital has a no visitor policy, so he had to drop me off at the door and leave, and then pick me up the next day when it was time to go home.) I took the pills and thanked her. I reset my alarms since that obviously messed up my schedule. 4 hours later, alarm goes off and I request my pain meds. Nurse doesn't show up til nearly 2 hours later, again. I'm in tears, again. I ask her politely if my chart says every 4 hours or every 6 hours in case I was confused from anesthesia when I talked to Dr. Park, since she was bringing them every 6 hours. She said "Chart says 4, but you're not my only patient, so you get them when you get them." That's how my night went. When Dr. Park arrived bright and early the next morning, he was surprised to see me in pain and asked what happened. I told him, and he left the room immediately. I heard words being exchanged, and he came back in and apologized profusely for the experience I had because that's not how it should've been. He said my entire reason for being there was so that wouldn't happen, and I could tell he was greatly upset by it all. Needless to say, after that, things were different. I had a different nurse until I was discharged. I was immediately given morphine to knock out the pain, then set back on my original schedule of Percocet every 4 hours. Once they saw it was working as it should be (as it should have been last night had it been given correctly) I was able to go home. My daytime nurse was a gem. Super sweet, very attentive if I needed anything, but I try not to call unless it's necessary. The food was delicious. Other than that one night time nurse, my entire experience here with everyone was wonderful. ** I will not name the night nurse. I only know her first name and it's a common one, so I don't want to put negative light on innocent people with the same name. I found out later that she was reported for her behavior, so that's all I'll say about that. read more

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My doctor recommended for me to go to Springhill Medical Center ER so that he could admit me in 10/8/24. got there around 6:30pm. The front desk staff, triage, nurses and doctors were friendly and we did not have to wait long to be seen. However, this was the filthiest medical facility I have ever been to. It was so bad that I declined admission and went home. I was in room 30 at the ER, the bed had dried blood on the rails (I showed it to a nurse and she said "whew that's nasty" she then cleaned it up and said that a third party vendor is I charge of cleaning the complex), the blanket I was provided smelt fresh but had dark brown stains, the walls were dirty, the floors were absolutely filthy as if they have not been mopped in several days. The nurse asked me for a urine sample, and as I went into the bathroom I gagged. There was urine all over the floors and around the toilet, just nasty. We just told the doctor that we would rather go home and not get admitted. I was so afraid I was going to catch some sort of infection while staying there. I could not get out of there fast enough. read more

Springhill Medical Center - ER floor - Hospitals Near Me - Mobile, Alabama

I am writing to bring to your attention a matter of grave concern regarding the care my late mother, Mildred, received at Springhill Hospital. It has been one year since her passing, which was hastened by the neglect and lack of competence from Nursing and Physicians at Springhill Hospital MedicalStaff. My mother was admitted to Springhill Hospital for respiratory complications and was COVID-negative upon admission. During her stay, she developed a necrotic decubitus ulcer that went unnoticed and was not reported or documented by the hospital staff. The ulcer was only discovered when she was transferred to the Mobile infirmary for rehabilitation. The team at Mobile Infirmary indicated that the electronic and paper records received from Springhill Hospital did not mention the ulcer or any treatment performed. lt is important to note that during this time, Springhill Hospital was still billing for care despite this huge decubitus ulcer. The medical records indicated that my mother was cared for by five physicians (Dr. Rene Llaugat, Dr. Haneern Abdalhedi, Dr. Stephanie Hyde, Dr. Baiglmaa Enkhtavian, and Dr. Emile Kleyn)and multiple nurses during her stay at Springhill Hospital. The hospital staff made no mention of the ulcer or any treatment performed in their electronic or paper records, and yet, the hospital continued to bill for care. The CEO of Springhill Hospital acknowledged their staff's role in my mother's suffering but has failed to hold them accountable due to temporary immunity laws related to COVID-19 enacted by the state of Alabama. As a Registered Nurse and Military Officer, I am deeply disappointed by the lack of competence and neglect shown in my mother's care. I urge you to take immediate action and investigate this matter to prevent similar incidents from happening in the future. My mother died from sepsis and organ failure related to the infected decubitus ulcer. Still, despite her negative testing, Springhill Hospital absolved themselves of any responsibility by placing the cause of death as COVID-19. I have attached a photo to this letter that highlights the neglect my mother faced during her stay at Springhill Hospital. It is important to note that numerous other decubitus ulcers were on her body. I read more

Springhill Medical Center - Hospitals Near Me - Mobile, Alabama

I really enjoy this place for most of my medical needs. I had my son here over 12 years ago and it was a wonderful experience. Several of my doctors are at Springhill Medical Center and I recently had a test done on a Saturday morning - which was super convenient since I work during the week. read more

I was a patient for sixteen days. Not once did anyone clean my room. Yes , they mopped the hallways. Three times in sixteen days I had nurses/aides that were not only rude, but rude to the next level. smh, some people need to be fired. read more

Thank God, Mrs. Alyce Franklin , my mother has been discharged home, after an MVA last Friday, which resulted in an overnight ICU stay as well. The nurse shown in this picture exemplified the utmost compassion to my mother. Disclaimer: "She didn't know I took the picture lol." I just wanted to brag about her. Her name is Ms. Shawn Bramble, Manager of your GI Lab, I believe. She stayed on the accident scene, until my mother was transported by ambulance to your ER. She even exchanged numbers with my sister in case we needed something. On top of that, she came by to see my mother when she transferred to regular room. I need for her to get the Daisy award, a raise, a couple of meal tickets, a paid day off not using her PTO of course, lol, just something for her being a top notch nurse from your facility. Springhill and surrounding hospitals often get pounded with bad or terrible accusations from people, but your facility is awesome in my book! I would also like to thank Dr. Sprayberry in ER, very nice doctor, very competent. Also nurse Ricky Griffith & nurse Misty Malik. They both were well rounded nurses! I understand their burden everyday to give 5 star care and they did just that, down to the nursing students. Thank you sooooo much Springhill . Sincerely, Mrs. Gia Bell. (THE PICTURE SPOKEN ABOUT OF YOU NURSE IS ON FACEBOOK, THANK YOU AGAIN SH) read more

My mother was admitted to Springhill hospital from the er on Thursday, August 22nd and we noticed that her room had a dirty/wet washcloth in the shower and the bathroom wreaked of urine. As of that Saturday morning when I arrived, I brought my own bleach to thoroughly clean the bathroom. The same dirty wet washcloth was still in the shower, the same large area of yellow water in the corner on the side of the toilet, looked like and smelled of urine. I had to put on gloves, grabbed lots of paper towels and got a garbage bag and cleaned the bathroom, wiped of the large area of yellow water and urine, cleaned the mirror in the bathroom, wiped off the finger prints on the glass windows. I gathered with my foot all of the items that were on the floor (room wasn't swept) and left it there to make sure it was seen by the staff to sweep up. Mikayla, the nurse stated that I shouldn't had to do that and that she would call someone to come up to clean the room. I asked my mother today if anyone ever showed up Saturday? She stated no and today someone finally came in and cleaned her room. This is by far unsanitary, nasty, disgusting and unacceptable. It is really sad that hospital charges in itself is insane and staff is not held accountable for not doing doing their jobs! I will be there tomorrow to see if there's any improvement and would love to speak with the person in charge of environmental services. read more

My name is Dave Jenkins Im in er rite now and I love all of the good motivated doctors and nurses especially angel she is the best she is at the top of her game her nursing skills and the way she talk to people and treat them it makes you feel good and comfortable I wish all hospital employees was the same way angel thanks and you rocks read more

Outpatient surgery staff is awesome. Sean W., my nurse was amazing!!! He has a wonderful bedside manner. My doctor made sure I was comfortable before during and after my procedure. Had to wait in recovery for a while but Sean checked on me often and made me feel at ease! read more

This place is full of racist nurses they don't care about the patients. My son been here for 4 hours and his results are in but still have to wait since we are Asian. Racist place read more

Admittedly I'm biased but the best health care facility in Mobile in all around care and unmatched in service.

I have three different doctors there. Twice my doctor asked me to use a nurse practitioner in his absence. both times I never saw the bill, and even saw my regular doctor a couple times without them saying I had a balance. They sent me to a collector twice for $48 and once for $73. I they went after my credit over to small bills that they could have easily called me about or told me about during my regular 6 months visits. Currently seeking new doctors outside of Springhill Medical Center. This is just bad business. I pay all my bills IF I know I have them. read more

Don't think I would chose a different hospital ever but when did patient care just take a dive??? In times past your nurse when she came in your room and she came often would make sure you always had fresh ice water if nothing else. I've been here since yesterday and I still have the same water probably no ice as I did when the care tech set up the pitcher on yesterday. To there credit they have always asked did I want or need anything but hell her shift is about to end and it just registered to her that she has not seen me leave this room all day and she wonders if I've eaten or had something to drink. Lady gone home with that. We must strive to be better in this field. Side note the food is always fresh and good. read more

Springhill Medical Center - Hospitals Near Me - Mobile, Alabama

i am a retired surgeon who practiced in class A hospitals, such as Johns Hopkins the f Baltimore, Md. and UPMC of Pittsburgh, PA. maybe that is why I'm giving Spring Hill such a poor rating. I am currently a post surgical inpatient here for the second time. The first occasion was atrocious. I went without a blanket for over 24 hours not to mention the ride staff. Now after reassurances from my surgeon that my past experiences were a fluke and I would be well cared for I'm finding that the care is horrible. My physician writes orders for medication and the staff disregards them. Furthermore, upon calling the case manager for assistance I only found her to be I compassionate. read more

Went in with kidney stone. The staff was very professional. They got me in right away. Dr. Schultz was thorough explained everything to me. Kept in contact with me. Highly recommend him. Hospital was very clean. I had several follow up calls to see how I was doing and how my stay went. I had a great experience considering the circumstance. read more

I was taken but ambulance to springhill er and I got there I was havin severe problems from surgeries. Running 104.4 fever and blood pressure 175/125 and when i got there they ran a covid test to find out i have xovid but they saideverything was fine I just need go home and quarantine. They didn't give me fluids. Didn't get my temp down or even care they said they were gonna keep me overnight then when covid came back positive they stopped caring.i went home even still w a 104 feveri ending up having to go to another hospital next day still burning up w 104 fever to find out i have very very bad pneumonia and am now in icu at usa on oxygen machine. Thry didn't even check see if had pneumonia now im hospital. They could have killed me. read more

My husband always like SMC as his hospital of choice. in February he wasn't able to communicate with me so I called 911 and when ask I told them to take him to SMC. He was admitted to Cardiac ICU and on the vent. Things improved and he was moved to a floor only to be sent back to ICU. At the last visit of the night I could tell he was having a lot of trouble. I'm a RN and Have been involved in the medical field longer than any of the nurses age that night. I all but begged them to get a Rapid Response I was told "we don't call Rapid Response here, we call a code. I said well can you call a code or get a Dr to come to his room? I told his pupil was dilated and he had the "agonal breathing". I kept asking for a Dr. the RN Shane who had him that night kept saying he's ok and the machine numbers and labs were good. I was married to him almost 40 yrs. and lost him that night after almost begging for a Dr. My niece was with me. The code wasn't called until I saw him take his last breath and said is he breathing at that moment another nurse who had came to his room to hang blood flipped around and yelled "Code". I told him I love him and ran out of the room in order to give the staff a chance to get him ventilated I feel like he could've had a chance with more experienced nurse. I should've demanded the supervisor to be called but because I was there past visiting hours because they didn't let me back until after visiting hours ended that I would be made to leave the room. I will never go to SMC again. I wish I had done CPR myself In my opinion only very experienced nurses should be in a Cardic ICU. I do believe from past experiences you need two yrs before working ICU, I'm not sure if that's the still the case but Shane,RN and the other two nurses working that night should've had a more experienced nurse manager on the unit. read more

If your looking for personnel with human characteristics, please keep driving... unless you are having chest pains, you will seek help from a kiosk...nevermind the staff sitting at the ER desk....and if you can't read....you are in BIG trouble.....customer service sucks....... read more

I have to be honest and feel that I owe this review to future patients and families.If you value your love ones, I would advise you to seek care elsewhere. The units are very nasty and unclean. The staff is very rude and share no compassion for the patient or their families. You may find one or two who genuinely care, but the majority that I have encountered need training. You will find many inconsistencies from what's reported on the portal and what they actual report to the family, They are very incompetent and will tell you anything as it relates to the status of your loved ones. When you ask questions they become angry and have little communication with you afterwards. My dad was in ICU fighting for his life while I am in another state on the phone. The nurse gives me no information and tells me to call my siblings. How dare you? The whole time my dad is screaming in pain. Needless to say I lost my dad that same night and will never forget the unprofessional behavior I experienced at the hands of this facility . I urge you to stay with your loved ones if they are in this facility to make sure they are cared for properly.Things happen when no one is there to follow up and watch them. They will say they are cleaning them etc. and they are not. Leading to bed soars etc.I know from experience and my family will never set foot in this facility again. You go to this hospital there's a great chance you won't make it out. I lost a mother and father at this place. I told my family if I ever get sick while visiting in Mobile to never take me to this hospital.I would be better off driving across lines out of state to a real hospital as I have heard that the quality across the board is horrible. Beware!!! read more

I had a Colonoscopy procedure on 25 Sept. 2019 . I am not happy with the nurse gathering information on me. There is a better way of obtaining medical info from the patient, like sending a questionaire in advance to the individual or ask only questions pertaining to the procedure at hand. I spent 45 minutes answering questions. I was told "Just to answer questions I am asked'. I started to ask for a Lawyer due to the way I was being " Interrogated". I was even asked if I ever had a STD. read more

Horrible ER department. This male nurse was very rude. I went in with a B/P of 209/135, received no treatment just 2 Tylenol. When I questioned the doctor about the lack of treatment, I was given a BS answer. Honestly, they forget I was even in a room. I asked about my lab work..he stated, "oh your lab work was great, well guess what, the nurse never draw blood for the lab work. I knew then, it was time to leave. Patient care has really declined at this hospital! Never again!! read more

I went to the Emergency Room on Saturday afternoon. All ER personnel were caring and friendly. Erika was great! Brian and Chad provided top notch care! The ultrasound tech was very professional. I cannot say enough good things about the quality of the care they provided. Springhill Medical Center ER is the only health care facility my family will visit. read more

Absolute the worst hospital on the planet! They have no cooth..terrible bed side manners and no clue what's going on. Staff was very rude and made me feel worse than when I arrived. If you dare say anything about it...you will end up on suicide watch ...They enjoy degrading patients and showing their POWER. Do yourself a solid and go elsewhere..SPENT 6 hours in ER...my alarms went off..no one came. I hit the nurse button...no one came. They DONT CARE!! THIS IS THE ABSOLUTE WORST HOSPITAL ON THE PLANET!!!!! read more

My father went there 3 weeks ago with breathing issues from his cancer. Sent home the same day as a procedure was completed to look into his lungs. Returned 3 days later septic with staph in his blood. 3 weeks later he is still in the ICU, there computers have been down, and we have been told multiple things about his treatment making us wonder if they even knew themselves. Yesterday Dr. Brian Sumrall shouted at my mother in the ICU because she wouldn't take him off the ventilator effectively killing him. Today we finally agreed to a DNR and the let us stay with him all day in his room, but when we stated we wanted to give him a chance and not pull him off the ventilator again we were told we had to leave his room. So for punishment for not giving up on my father I had to leave his side. He has coverage from 2 insurance policies covering him and is a veteran of 2 wars but all they want is a bed for the next patient. read more

I only gave this facility a one star rating, because a negative 2 billion wasn't an option. I'm not going to go into details..... but I'd rather Helen Keller perform surgery and/or take care of me than the staff at this facility. read more

We had a HORRIBLE experience at this so-called hospital's ER. The nurse was rude, uncaring and mean. There was blood on the floor that stayed there at least two hours. We had taken our 10-year old son there because he had broken his arm after a fall from some monkey bars. After we saw a PA, the ER doc, and this very bulldoggy nurse, we were told exactly who to contact the next morning and that we were done. After another HOUR and a HALF with NO magical, mysterious, all-important discharge papers, we left that wretched hellhole never to return. However - the hospital was not through with us! No no! They turned us in to DHR! That' right - they maliciously turned us in to the State. DHR came to our home, and they interviewed everyone. Of course, case closed since we are not abusive monsters. But beware - don't take your kid here unless you want government intervention! They think that a fall and a broken arm = abusive parents. read more

I went to Out Patient surgery with my husband this morning Admitting procedure was great, Care was great, with the exception of one smart employee whom I asked if I could go back with my husband and her statement was we don't need you he's going straight to a room. What kind of response is that? The reason I gave a 3 star rating is those chairs in that waiting room are the worse sitting chairs I have ever sat in. Every one complained and not only that my back was already hurting. They may look contemporary and cute but they are definitely not for sitting. read more

The labor & delivery department of Springhill Medical Center is top notch! From the minute I checked in until the minute I left the nurses & staff were friendly & helpful. read more

I had a CT scan done at Springhill. When I went in for the procedure, they did not tell me that I had to come in and pick up my report and carry it to my doctors office myself. When the doctors staff told me it was my responsibility to pick up the report, I went to the Imaging office and was told they were not open yet. I had to cancel my appointment because it would do no good to go without the report. I called the hospital and requested they mail me MY report. I paid for it (almost $800.00 for a 5 minute scan) and was told I had to come by and pick it up. It apparently comes as a shock to the woman (with the voice of a 5 year old) I spoke to that I work for a living and do not have the time to drop everything and make another trip to her office to pick up what belongs to me. As it is, I probably will not be able to get another dr. apt for a couple of months. At this point, I would rather die than have to deal with Springhill ever again. read more