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    Springhill Medical Center

    2.5 (51 reviews)
    Open Open 24 hours

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    Emergency room entrance rug
    Connie H.

    This has got to be one of the dirtiest hospital in town. The lobby trash is full, floor has debris, food particles and just plain dirty. Hallways near the emergency room area walls are nasty, windows dirty.Housekeeping/Environmental services management should be FIRED!!!! Was in emergency rm 9 trash no emptied from previous patients, plastic pieces on the floor from against the wall. This is absolutely terrible and needs attention. This is my second time here in a week and the floors are sticky in need of mopping. Housekeeping/Environmental staff walking around in the lobby on her phone but not doing anything short of emptying the trash. This hospital used to be clean!! The staff is great, always friendly and helpful trying to get to the source of the problem. Its just the cleanliness is not even up to basic wipe, sweep, and mop. The entire housekeeping staff needs to be retrained and there should be a person just in the emergency department just to keep it clean and tidy.

    ER floor

    My doctor recommended for me to go to Springhill Medical Center ER so that he could admit me in 10/8/24. got there around 6:30pm. The front desk staff, triage, nurses and doctors were friendly and we did not have to wait long to be seen. However, this was the filthiest medical facility I have ever been to. It was so bad that I declined admission and went home. I was in room 30 at the ER, the bed had dried blood on the rails (I showed it to a nurse and she said "whew that's nasty" she then cleaned it up and said that a third party vendor is I charge of cleaning the complex), the blanket I was provided smelt fresh but had dark brown stains, the walls were dirty, the floors were absolutely filthy as if they have not been mopped in several days. The nurse asked me for a urine sample, and as I went into the bathroom I gagged. There was urine all over the floors and around the toilet, just nasty. We just told the doctor that we would rather go home and not get admitted. I was so afraid I was going to catch some sort of infection while staying there. I could not get out of there fast enough.

    Niki A.

    Prior to my surgery, I had to come in for pre-op labwork and registration, as well as be tested for Covid-19 as part of their policy. All patients must do so regardless of whether they have symptoms or not. The nurse was very nice and gentle with me, explaining everything as she went, apologizing for any uncomfortableness I felt. She truly tried to make it as easy as possible for me. I got a phone call the next day with my results (negative of course) and was then explained currently policy for visitors and what I needed to do the night before surgery, as well as the morning of. Surgery day, I arrived. I was called back quickly and got put into my gown and compression socks and put into a bed and nestled under a super neat inflatable warming blanket. All the staff was very friendly and kept checking on me while we waited my turn for surgery. The anesthesiologist (Chris Lambert) was super nice. He cracked jokes to keep me from being nervous, and said he would make sure I had zero nausea when I woke up, because I always do. He kept his word - not one bit of nausea when I woke up after surgery. Good man, thank you! The surgery itself was done by my own chosen surgeon (Dr. Chris Park) so I'll leave that part of the review on his page, but it's fantastic. After surgery, I woke up in my own room. I stayed overnight because Dr. Park said he prefers that after what I had done, because he knows my pain is controlled and he is able to pop in and check on me. It seemed like I good idea, and would've been, had it went according to plan. But it didn't. Dr. Park came in to check on me and tell me surgery went great. At that point, I was in no pain, which was good. He told me to go on and call the nurse to start my pain meds, and I'd get them every 4 hours. I set an alarm on my watch for every 4 hours (something I learned while fighting cancer) to make sure I wake up and take them on time to stay ahead of it. He said one the pain hits, it's 10x harder to get it back under control. I called my nurse for pain meds at 7:51pm. I called again at 8:30 because she never came. She finally showed up at 9:20 with my pills and an attitude. By then I was in tears from the pain. I refused to let my husband FaceTime me because he would see how bad I was doing and I knew it would stress him out. (Hospital has a no visitor policy, so he had to drop me off at the door and leave, and then pick me up the next day when it was time to go home.) I took the pills and thanked her. I reset my alarms since that obviously messed up my schedule. 4 hours later, alarm goes off and I request my pain meds. Nurse doesn't show up til nearly 2 hours later, again. I'm in tears, again. I ask her politely if my chart says every 4 hours or every 6 hours in case I was confused from anesthesia when I talked to Dr. Park, since she was bringing them every 6 hours. She said "Chart says 4, but you're not my only patient, so you get them when you get them." That's how my night went. When Dr. Park arrived bright and early the next morning, he was surprised to see me in pain and asked what happened. I told him, and he left the room immediately. I heard words being exchanged, and he came back in and apologized profusely for the experience I had because that's not how it should've been. He said my entire reason for being there was so that wouldn't happen, and I could tell he was greatly upset by it all. Needless to say, after that, things were different. I had a different nurse until I was discharged. I was immediately given morphine to knock out the pain, then set back on my original schedule of Percocet every 4 hours. Once they saw it was working as it should be (as it should have been last night had it been given correctly) I was able to go home. My daytime nurse was a gem. Super sweet, very attentive if I needed anything, but I try not to call unless it's necessary. The food was delicious. Other than that one night time nurse, my entire experience here with everyone was wonderful. ** I will not name the night nurse. I only know her first name and it's a common one, so I don't want to put negative light on innocent people with the same name. I found out later that she was reported for her behavior, so that's all I'll say about that.

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    1 year ago

    Just about everything! The staff, the care, the concern. Great hospital! The food is quite good also. Thank you Springhill Medical.

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    8 years ago

    Admittedly I'm biased but the best health care facility in Mobile in all around care and unmatched in service.

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    Ask the Community - Springhill Medical Center

    I am surgery at Spring hill Medical Center. Will my husband be able to stay with me at night?

    Yes, your husband will be able to stay with you.

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    Review Highlights - Springhill Medical Center

    I was more than impressed with the cleanliness and kindness of everyone there.

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    Ascension Providence

    Ascension Providence

    2.0
    (96 reviews)
    4.0 mi

    ***BACKGROUND*** It's 3 am in Atlanta and we are leaving for…read morea road trip to New Orleans. We were tired and my eyes were dry. I had put my contacts in, but they were burning from the dryness, but I assumed I was just tired. We stopped a couple of hours in for breakfast and changed drivers. I left my contacts in and took about an hour nap. I woke up and they were on fire, so I took my contacts out, put my glasses on and got back in the drivers seat. 5 min later, we are pulled over on the highway because I can't see. My eyes were pouring tears and felt like someone was constantly spraying pepper spray in my left eye. The pain is getting exponentially worse as I am laying in the back seat. I can no longer see out of my left eye, so I was like we must go to the ER right now. Like I was to the point of passing out from the pain. We were next to a Walgreens so we pulled in to see what the pharmascist recommended, despite the fact I was sure I was going to go blind and needed like emergency surgery or something. He told us yes immediately go to urgent care down the street. We did and we waited over an hour or maybe even 2 there (review to come for that place). But Also this whole time my eyes are closed so I didn't really see anywhere we went nor did I look at the time, I just know it was over an hour. Anyways, long story short, they check me out there and see that it is urgent and they call around looking for an on call opthamologist to see urgently. They saw there was one here so they sent me to this hospital down the street. ***ATMOSPHERE*** So I arrive here and it isn't crowded, which is great for me because I felt like a knife dipped in hot chili oil was sticking out of my eye lol. I came in and the lady at the front was normal. Not overly nice, but not rude. She let my sister fill out and sign everything for me because I couldn't see. ***EXPERIENCE / STAFF*** THIS is the part that is really 5/5 stars. The nurses immediately got me in a chair to check vitals and they asked what happened and listened to my whole story (I hate when Dr.s and nurses cut you off, but they didn't) They only interrupted me for a sec to get some numbing drops in my eye which I greatly appreciated because at this point the pain had been excruciating for hours. I was literally not able to open my eyes. They did all of that and then said it would be a min before they could take me back. It only took like literally 60 seconds. Then Stephany the PA took me back. I didn't get her name because again, I couldn't see anything, but my sister was with me and she knew I'd want to leave a review for everything so she noted her name haha. She was AMAZING. She made sure to keep giving me numbing drops when they wore off and immediately got me some stronger meds because I was dying. She then quickly got things together to re-do the test that they did at urgent care. She checked both eyes, since my right one had been burning that morning, and she saw the same thing as the urgent care. They did the blacklight test with drops that will show up on scratches on the eye. The thing is that the drops showed up on my entire cornea... My entire eye was neon green under the blacklight. The only negative thing is that the Opthamologist didn't come in. He was on call but they said it was hard to get him there unless it was really an emergency. Which makes sense. I was sure I was having an emergency, but she texted him a pic of my eye showing that it was all green and he told her what to do. And honestly, even if he would've come in, I am sure he'd have just seen the same thing in person, so that was fine. They got me a prescription for pain meds, eye drops to prevent infection and an ointment to put on my eyeball. They got an extra drop of numbing drops in and patched up my eye and sent me out. It was pretty quick and I appreciate the speediness and concern for my pain level. I immediately felt better with the meds and all the drops and creams. What I really loved was Stefany's bedside manner. She definitely was concerned but reassured me at the same time. She said I would need to come back in on Monday to see the Opthamologist, but since I was traveling, I booked an apt with one at home to see this week. She knew we were on our way to New Orleans so she was just joking and saying I'll just have to look like a pirate and to be sure not to open my eye on Bourbon street. lol I appreciated the jokes so I didn't feel so bad about "ruining" everyones trip. I felt also assured that I wasn't going blind and that it was a big deal to rip out your cornea (which is apparently what I did that morning by removing my contact from dry eyes) but that I would still be able to finish my trip, just needed to keep my eye patched up and make sure to use the things they gave me. Hopefully all is fine. We will see when I visit the Dr this week, but I was very glad they could help with the physical (and mental) pain of ruining my trip :)

    WASTN ALLOWED TO AN MD ONLY EMT AND CHARGED FOR A MD VISIT. EMS ORDERING CT SCANS ON EVERYONE FOR…read morePROFIT WITH CONTRAST. INCREASED RISK OF A MI, CANCER, KIDNEY AND HEART FAILURE. WITHOUT INFORMING THE PTS. OR FAMILY MEMBERS. I came in at around 11 PM Friday night due to severe bleeding shirt, pants, shoe covered soaked in blood. Severe bleeding related to anti plaities took for pain in recent MVA. Stayed six hours and left at 6 AM due to not being seen!!!!!! stayed in waiting room violation of Nursing standers of ABC, air way, breathing, circulation. I have a BSN from accredited university and am knowledge of nursing and standers of care. I was wrapped with an ace bandage too tight and never assessed me or examined my wound by anyone. Given socks, pants to change in after requesting several hours later. IV placed but no fluids to replace lost fluids why? Bathroom was open several times exposing my nakedness to visitors', staff, and patients in waiting area as tried to wash blood off my bottom legs, and foot my complaints about my nakedness view was ignored. Was nice enough to provide blanket, pants, socks. I repeatedly requested for an MD and when would I be allowed to have an MD. stated didn't know but have a large bill from a MD. Wasnt triaged correctly now wound is infected and swollen and couldn't properly be evaluated by a doctor per rule of ABC. Never allowed to have ice pack for pain and slow bleeding after requesting and stating could receive one. I refused the CT scan as cause kidney, heart failure and increased risk of cancers several years down rood. Contrast can cause a MI ie heart attack in the CT machine as I have had too much radiation in my life. A MD is to diagnose, treat, and order scans though medical boards license. The internet stated more ERs or ordering CT scans with contrast dyes for increased revenue and profit but never informing patients of risk. Nor informing PTs of amount of radiation given as all radiation is additive. Every PT received contrast dye CT scans even the PT with a panic attack. Dissatisfied treatment and have witlessness to this unfair treatment denial of being seen by a license MD. USA has purchased nighty percent of the Hospitals and Physicians offices in Mobile for profit. They receive nighty percent of revenue from the indigene care fund run by the County commissars. Which is in millions of dollars by oil leases in gulf. They receive state, federal, tuition from students and is considered a Hill Burton facility.

    Photos
    Having some shrimp Alfredo from the pasta bar while my friend is in surgery.
    Having some shrimp Alfredo from the pasta bar while my friend is in surgery.
    Still in hospital hopefully leaving today
    Still in hospital hopefully leaving today
    Chapel

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    Chapel
    Jai Thakur, MD

    Jai Thakur, MD

    5.0
    (1 review)
    2.4 mi

    I was diagnosed with trigeminal neuralgia (TN) in 2009 which is nicknamed the "suicide disease"…read more While visiting near Mobile Alabama I had a flare that would not subside. After 3 weeks of increasing and adding medications as prescribed by my NC neurologist I went to USA University Hospital ER and was subsequently admitted for 4 nights for pain control. At this time I made the decision to have Microvascular Decompression via keyhole (2 cm) craniotomy with Dr Jai Thakur. Best decision EVER! I did not realize how much of my quality of life was gone; either through medication side effects, TN diagnosis, or avoiding TN flares. I am only a week post op and my greatest risk currently is incisional infection which is minimal at this time. I have several rupture cervical discs which has made recovery a bit more challenging but once this issue was addressed in addition to some occasional incisional pain, I have been basically pain free!! For the first time in 14 years! As a retired ICU RN from a 1,000+ bed hospital in NC, I became apprehensive about several additional tests to verify information that initially delayed surgery for more than 24 hours. But then I realized I had to respect and appreciate the thoroughness Dr Thakur and his team displayed. I feel so good that I want to initiate conversations about cervical ruptured disc repair!! USA University Hospital is lucky to have such an amazing & talented physician practicing in Mobile, Alabama.

    Springhill Medical Center - hospitals - Updated June 2026

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