I originally went to the store to purchase a record cleaner and to view their vinyl selection…read more Found what I wanted as far as the record cleaner went, vinyl selection was not my tastes. I spoke to Jeff about getting back in to my old vinyl albums and needing something to clean them (some are more than 45 years old) and we started talking music. Through his help I have purchased a new Onkyo 7.2 receiver and a Rega Planar 2 turntable. Whether you are a novice, slightly experienced or an audiophile they can help you immensely. Prices will meet or beat the big box and you will get personalized service from someone who knows how to get the best sound in your environment. If you want or need help on your sound system I would say go here first.

If you're thinking of upgrading or getting your first system this is the place to go. For one,…read morethey price match the big box stores. That's a huge plus. This is where the comparison ends. I've done the box box experience at least twice. Each time the installed, they did a quick run through of the system and then they're gone. Return trips for questions or minor corrections were $99 minimum. My installer, Jess, after installing the system actually taught me how to use the system and then set up scenarios to test me on what I had retained. When he left, I knew how to use the system. I didn't have that with the big box stores. It may have cost a little more but wouldn't you want to know how to use what you purchased? My salesman , Jeff, did not try to push anything on me but showed me multiple options and costs.. This is the place to go!!!!

It has been an ongoing nightmare. For over a month I have had nothing but utter frustration,…read moredeception, and disappointment. Adding insult to injury, I cannot call the store and talk to anyone, but must drive to the store and, then I need an appointment, which I cannot make over the phone, but must make at the store and then return. Walk-ins, although tolerated, are not welcome.

Everything is great in store but how does one go about talking to the store instead of a call…read morecenter in India? They could not help at all. Very frustrating trying to get a simple local person to talk to. Actually I'm a tad enraged. I honestly won't buy again from BB. Boo!

Gene in the store is the only nice person I talked to today. I talked to 6 trying to get an answer…read moreon how to pay no one knew a thing just kept being transferred, doing your rating thing. I gave the worse one ever before I got Gene. You better keep him he is the only one that knows anything!

Purchasing the new oven was easy, the delivery was on time, and the installation went smoothlyread more

At first Dave was very nice and accommodating. He took a look at my sterio and could not find a…read moreproblem at first. We made an appointment for him to look into it more. He told me to text him to confirm the appointment, when I did I didn't get an answer. I gave him a call and told me that he was in Illinois and couldn't make it because I was just a first time customer that would not bring in a lot of money. He told me I could make another appointment but no guarantee he would actually be able to do that time. I'm sure if the job is expensive he is dependable but just go to Best Buy where you know the job will actually get done.

Dave a truly genuine owner checked out our stereo problem and diagnosed it. He was very honest…read moreabout the price and advising us on what our next step would be. I would recommend Serrano's Electric to any of my family or friends.

Totally sweet old-school awesome! Where else can you get yer VCR repaired and rent movies at the…read moresame time?!?! I used to rent all sorts of wacky-ass movies here back in the day. These guys are tried and true... I am so glad they're here... I hope they keep up the pure awesome for years to come!

Ver old school & very good service. Will definitely visit them again when needed.read more

Ordered an item online for in store pick and when arriving they did not have my item. They couldn't…read moregive a good explanation on where it would be or how they lost it.

Be careful at this Moline store. I was given a merchandise return card and when I went to go use it…read morenext time I shopped there I was shorted $25. They told me to call the 1-800 number, then when I called they referred me back to the store. The "manager" at customer service told me there was nothing he could do. I also paid with cash and the checkout system shorted me $20, I put 6 twenties in but it only registered $100. The checkout person put a twenty in and it didn't register her money either! She opened the door and her $20 was stuck. So be careful if they give you a card or if you pay cash, almost like a scam to take your money if you don't pay very close attention. If something goes wrong they don't care and will not be accountable and will treat you terribly! I usually love shopping at Target and spend LOTS of money on my Target runs but they took my $25.00 and lost all future business! I guess I will save $$ in the long run!! Terrible customer service!!