I walked In the door looking for a screw, I'd been trying to call the company who sold me my chair originally with no call back. Chris came out looked at my wheel chair, got the screw I needed put it on my chair and sent me on my way. He wouldn't accept any money and took awesome care of me, I will return here in the future! Thank you for the excellent service!! read more

Although today was my first visit and I have a lot to think about before a purchase, I cannot recommend Chris (owner) at Mobility City enough. He knows his products, listens to your concerns and makes thoughtful suggestions according to your needs. No hard selling, service and an emphasis on the user's needs are just two of the reasons I will most likely purchase here when ready. He even let me take it outside and load it into and out of my car to make sure I could handle the model I was interested in. One of the most important issues for me is the weight of the scooter. Lifting a heavy model in and out of my car is not something I want to deal with. He has one that is only 27 pounds - most are 40 - 60 pounds. read more

Bought products from them. no returns or exchanges poor customer service. Product not at all what I expected. read more

I cannot recommend them enough!!! I am disabled and have a Pride Vivalift chair. I purchased from Patient Aids in Lexington Ky. Long story short, patient aids brought a used remote and tried to sell it to me for $125. I refused and they called the police!! The police agreed that I shouldn't pay. Patient Aids refused to help me. I couldn't get anyone else in Lexington that would do a service call since I bought it somewhere else. I finally found Mobility City in Louisville and I wish I had bought my chair from them. Chris came out and got me a brand new remote coming from the manufacturer for FREE!! It was under warranty. He is very helpful, knowledgeable about the products and I cannot recommend them enough!!! They service the Lexington area as well as Louisville so if you are looking for someone who you can trust, give them a call!! I would give 100 stars if I could. If you need a lift chair or scooter give them a call! I am proof that they stand behind their products because he helped me when the company I bought it from failed me. The next time I need a power chair or recliner, (which I'll be purchasing both in the near future for my other house) give Chris @Mobility City a call!! read more

Super great service! Salesmen were sooo Helpful and curious. I would recommend this store to anyone with disabilities. read more