Customer service with breakdowns. I purchased a stairlift from 101 Mobility three years ago. When…read moreit broke down I made an appointment for service and waited a week. Fair enough. But then, their technician called in sick and the others were all busy with a big job in another state. They wanted me to wait another week, even though I am suffering with heart failure. Totally unreliable.

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

I have written harsh reviews for Gould's Discount Medical in the past. I decided it was about time…read moreto update my review and raise my rating of this business. I still can't give it five stars because there are a few things that this business really needs to improve upon. This Spring /Summer I was trying to get all the medical equipment that I would need after my total knee replacement. I had recommendations from my Physical Therapist and also from the Orthopedic surgeon's office. After doing some research I knew that I needed a bariatric foldable walker, and a bariatric bedside commode. Originally I thought I would order them online. My husband and I decided to go to Gould:s not to purchase from them but to see in person the items we were thinking of ordering. Upon arrival at the store there was a single file line formed to be waited on. Not knowing if the line was for oxygen patients we asked at the register if we could look at the different walkers and commodes. The clerk nicely advised us to get in line. OK, but we were still planning on just looking and not purchasing at this time. By the luck of the draw when it was finally our turn we got a really nice gentleman. We first inquired about bariatric foldable walker. We didn't indicate we were not planning on buying it at that time. Our reasoning for this was I had assumed they would be higher priced than the internet. The gentleman went away to a back room for a few minutes and came back with the walker adjusted perfectly for my height. It fit me perfectly so we sat down to find out how much it was going to cost. The first step the employee took was to check if my insurance would allow an outright purchase or would it need to be a rental. After pulling up my information that was stored in their computer and updating my insurance info it turned out I was allowed to purchase it. So it turns out that the walker that was priced $154. would only be $99. which was the negotiated insurance price. Then the gentleman calculated my co-pay and it turned out my out of pocket price was $4. total. What! Of course we would buy it from them. The only catch was they needed a prescription from the doctor to qualify. We left and I contacted the doctor for the prescription which was faxed to Gould's. Then the bad news came. An employee from Gould's called and said my insurance would not cover the purchase because I'm not 300 lbs. It's true I'm nowhere close to that weight but my body shape doesn't fit the small walkers. If we bought it from them I couldn't even get the negotiated price. Unfortunately enough days had passed and time was of importance so my husband said we should just go ahead and buy it. When we went back and went to the check out register the price wouldn't pull up so the clerk called a supervisor over. The supervisor just pulled a price out of thin air so it was close to the insurance negotiated price of $99. I am frustrated but I also can't fault them that my insurance only caters to people over 300 lbs. I wish the person that initially handled our inquiry knew that was going to be a problem. Note: I never got them involved in the bedside commode because I found the perfect one online.

I had surgery & was billed by them as Self-Pay. They are the Only bill that was incorrect as I have…read moreinsurance. Contacted them repeatedly for months. I kept telling them to submit to my insurance & was assured it would be but of course never was. Spoke to my insurance to see id submitted & never was. Of course 7 months now & just received another bill. Terrible customer service!!!! Billing department Never follows through!!!

Dear Kentucky Branch Manager, I am writing to bring to your…read moreimmediate attention a serious and urgent matter involving one of your customers, Angelique Lenoir Lafi, whose motorized wheelchair remains inoperable despite multiple service requests and a recent technician visit. On July 8, a technician was scheduled to repair her wheelchair. A required part had reportedly been in your warehouse for over a month, yet no one notified her of its availability. The technician replaced a knob on the joystick but did not address the primary damage, restore functionality, or verify that the chair was charging. After the visit, the wheelchair remained completely nonfunctional. This issue began months ago with a simple missing screw. Because Angelique cannot use her right hand, she contacted your company for assistance. That request went unanswered. Over time, the damage worsened: the joystick armrest detached, internal components became exposed, the screen failed, and the wheelchair became unusable. On July 9, your office coordinator, Ms. Sexton, stated that she had spoken with Skipper, the director, and that he would call Angelique by noon to arrange a proper repair visit. No call was received. Angelique has now been without a working wheelchair for nearly 48 hours, leaving her effectively immobile. This situation reflects a breakdown in communication, service, and accountability. A disabled customer should never be left without essential mobility equipment due to delays, miscommunication, or incomplete service. Immediate action is required. Angelique needs a technician dispatched promptly to complete all necessary repairs and restore her wheelchair to safe working condition. Additionally, this matter warrants internal review to prevent similar failures in the future. I expect a timely response and resolution. Sincerely, ANTONIO

They were very nice and efficient. Dennis was great as well as Tim. They helped me understand my…read morelift.

They are really good and thoughtful and get you in and out when it comes to your vehicle really…read moreappreciate the Superior they are good

Although today was my first visit and I have a lot to think about before a purchase, I cannot…read morerecommend Chris (owner) at Mobility City enough. He knows his products, listens to your concerns and makes thoughtful suggestions according to your needs. No hard selling, service and an emphasis on the user's needs are just two of the reasons I will most likely purchase here when ready. He even let me take it outside and load it into and out of my car to make sure I could handle the model I was interested in. One of the most important issues for me is the weight of the scooter. Lifting a heavy model in and out of my car is not something I want to deal with. He has one that is only 27 pounds - most are 40 - 60 pounds.

I walked In the door looking for a screw, I'd been trying to call the company who sold me my chair…read moreoriginally with no call back. Chris came out looked at my wheel chair, got the screw I needed put it on my chair and sent me on my way. He wouldn't accept any money and took awesome care of me, I will return here in the future! Thank you for the excellent service!!

As noted on several websites. I would avoid this place. Went through an extensive interview…read moreprocess. Never heard back from the company. That's ALWAYS a HUGE red flag. If they can't even send an email saying "no thanks"....talk about taking the sissy way out. Kinda like breaking up with a girl/boy friend by just changing your number and moving. Isn't it easier to be upfront? That avoids comments like this one.