I had heard good things about Modern Animal in SF from a couple of friends, so we decided to check out the clinic here in Mill Valley. You pay a membership fee for Modern Animal, but that covers exam fees all year and also gives you 24/7 access to chat, call or message them through the app. The app gives you access to all the information you need ie lab results, and what screenings are due for your pet at any given time. We found the experience to be wonderful- it was easy to book an appointment through the app, easy to have questions answered, and the visit at the vet was great. The nurse and techs who helped us were so kind, skilled, and sweet to our dog. And Dr. Sindell was great- she is thoughtful, smart, and also was so gentle and loving to our dog! I also was thinking of buying her flea/tick/heart work meds online, but found that the price they charged was exactly the same price as the lowest that I had found online! So we got her meds there. Overall- a great experience, clean clinic, the app makes it all easy to navigate, and Dr. Sindell is wonderful! read more

We've been using Frontline for years, no issues and no fleas. They passed a brush through his fur twice and found fleas and flea dirt. Said he had a severe infestation, needed to flea bomb our house, and that Frontline just isn't dependable anymore. They then gave him a dose of flea meds without asking when his last dose was, which was about 2 weeks ago. They sold us $170 flea meds without disclosing the price. I have been brushing his fur every few days since that appointment. I've found maybe 3 fleas. No fleas. No eggs. We were told SEVERE infestation. I'm truly convinced they planted fleas to convince us to buy pricey flea meds. read more

I hate to say it, but I'm glad this franchise, mixed bag, rarely open during regular business hours, "vet", is closed. Their business model isn't a great one and the amount Modern Animal wanted to charge you when you walked thru the door..... good bye! read more

A truly different kind of Vet experience. If you don't mind paying more than many Vet's charge you'll get their attention & they're good professional people. They have an interesting system using & leveraging technology to keep you informed & provide helpful advice. My primary rub is they're just expensive & their Care Plan recommendations seem excessive but I'm sure they're just being diligent & they certainly aim to make a healthy profit to stay in business; maintain superior facilities & give your cat or dog the best care possible. So give them a go! read more

I recently took my new dog to Modern Animal for an exam and the vet and support staff were absolutely wonderful! Sadly, they informed me of the coming closure of their Marin location that's currently located in Mill Valley. I'm very sorry they're closing this location but I'm planning to now utilize their services at their Berkeley clinic. read more

Honestly, I want to do as much as I can for my senior cat, but I feel like I was cornered the very first visit I went for a common, treatable ailment. I had xrays, teeth extractions, blood work done for my cat a few months ago, and I have to plan carefully when it comes to finances. It is not cool to push $1k+ services on the first visit. I just had questions. There was no talk of pricing - just, "let's do this, this, and this " and at the end I was given the estimate briefly nudged towards accepting those services. A bit sneaky. I was also asked by a tech if I knew the name of the ear medication which was right on screen. What, is this a quiz to judge me on how much I care about my cat? It seemed like a weird power play. Please don't do this to pet owners. It is not professional. The vets are kind and knowledgeable. I know it's not easy what they do, but I do not like the business model of Modern Animal. Even though I have the annual membership I'll be looking for another vet in town that is not a franchise. read more

I'm so glad that Modern Animal was my dog's vet for the last two years of her life. The app made it so easy to check her records, get her test results, check what appointments were available and send a chat whenever I had a question. It meant that when we had to visit other vets for specialty or emergency care, instead of having to wait for Modern Animal to email over her records, we could just pull it up on the app ourselves and have it immediately accessible. I think the annual membership works great -- 24/7 chat and no fees for regular check ups meant I could send a message or book an appointment for my senior dog any time I noticed something off about her without ever worrying about paying a huge exam fee just to learn that she was doing fine. The amount of times we took advantage of the chat and regular check ups made the price more than worth it. The itemized estimates made it easy to see exactly what they wanted to do, and I never felt like the staff there shamed me if there were certain things that felt too expensive/not necessary -- the techs and the vets there were always happy to answer questions and explain exactly why they wanted to do certain things and give me the information I needed to make a decision about what I felt was best for my individual dog. The environment was also much calmer than other vets, which helped my very vet-anxious dog feel much calmer coming in for her appointments with Dr. Sindell. All of that made me like Modern Animal, but the thing I'll remember the most is how they helped when my sweet old lady passed away after a very long life. We brought her into Modern Animal the morning she passed unsure of what to do next and they immediately brought me and my family member into a private room where a vet tech walked us through what would happen next. They handled all of the logistics of sending her to a nearby aquamation facility so we didn't have to take on that burden after such a huge loss. Even though it was a busy morning, the vet tech was patient and kind with us and let us stay in the room as long as we needed to say goodbye to our little girl. It brought us so much closure and comfort. I highly recommend Modern Animal, especially if you have a senior pet who requires more frequent check ups and care. read more

My kitty is very afraid of humans other than me, and the vet I had taken her to was a bit far so I decided to try MA based on the very high Yelp reviews. I arrived quite early so there was a bit of a wait but would concur with others in saying that Dr. Sindell is a wonderful doctor, kind, compassionate, knowledgeable, and supportive. So why 4 stars only? I loved that they offered a discounted first time visit (the normal $80 wellness exam was reduced to $25), and had already expected to get the 3 year rabies vaccine, so was anticipating a $125 bill. After the doctor left, the technician pulled up her screen and said my bill for today would be $775! I almost fell off my seat! It was assumed that I would run all kinds of tests despite no detected health issues, so I literally had to go through and say, "nope", "nope", "nope". Although the marketing is for transparency in billing, this feels like major upselling. read more

Modern Animal - Veterinarians Near Me - Mill Valley, California

This is the BEST VET in the Bay Area! It's so modern, such a great experience. Yes, membership costs $199 but it is totally worth it! I've had my membership for over a year and my pets have received EXCELLENT care every time they come. Use code REFER50-XWJG8 for $50 off read more

Modern Animal - Veterinarians Near Me - Mill Valley, California

We have been really happy with this vet. They take their time and treat our dog with respect. They are thorough and explain well. They don't push unwanted or needed services on you. The facility is clean and the employees friendly. My dog actually likes going there and the location is convenient for us. I love the app and the communication. The prices are fair. We've been 3 times...so far, so good!!! read more

They really cared about meeting me and my sweet furry friend on our first visit. They checked out all the paperwork ahead of time so they did their homework. We ended up getting our checkup done and an ear infection solved! I look forward to bringing my pup back, because she had a nice experience! read more

I was skeptical seeing all the 5 star reviews for all locations but believe the hype! Modern Animal is amazing!!! The app is amazing. Communication is spectacular. The service is top notch. I can not rave enough!! My dogs normally get anxious at the vet but the staff made my dogs feel really comfortable. read more

I have met with Dr. Sindell, Madeline, Michelle and Jonathan. All of these people are amazing. I'm so glad I found modern animal. They let you sit with your dog through the procedures. That's a big deal. My dog and I were having such anxiety from our past veterinarians. Now Ginger doesn't cry and I'm able to hold her through her procedures. Everyone at modern animal is kind and thorough. 5 Stars! read more

Everything! They are wonderful! Our dog is very difficult. Dr. Sindell and her staff are so patient, understanding and kind! They handled me and the dog perfectly! read more

Quick n easy appointments. Kind staff. Fair pricing. Love the easy to use app. They're quick to answer chat messages.

Dr. Sindell is amazing. She has helped me so much with my lab. She heard a heart murmur and ended up helping to diagnose a dilated cardiomyopathy from the food he was on. I'm so grateful for her care! read more

We love Modern Animal, the staff is helpful and comforting. The space is clean and beautiful. And Dr Sindell is an AMAZIING doctor, knowledgeable and caring. She actually saved our dog's life with her skills and intuition. She is someone you can wholy trust with your family pets and also someone you would want to be friends with! She is a truly a warm and good person! So glad we found her and Modern Animal! read more

We were delighted that our former vet, Dr. Hathaidharm joined Modern Animal. We were initially apprehensive as others have stated about joining a "corporate" type medical practice for our vet, but the Mill Valley office is beautiful, all the staff and practitioners are welcoming and helpful and we are really happy to have such an excellent vet in Dr. Hathaidharm. Our cat Chloe loves her and Dr.H obviously loves cats! We discussed options for some dental care and I really liked hai I g the vet ruse to assist with taking notes and reviewing Chloe's needs. We were especially grateful that the office respected our wishes to to be masked for our visit and we weee actually able to do the history outdoors on their porch! Some my not like the communication via the app but it is more efficient and more timely than communications with our former vet. If you happen to belong to one medical, you'll know exactly what an Modern Animal will be like. I'm sure we'll find some drawbacks as time passes but so far we're very pleased. read more

So thorough and attentive. Highly recommend! Staff is very friendly, facilities are clean & comfortable. Professional advice & medical records are just a tap away via their easy-to-use app. They even proactively reached out to me to see how my cat was doing after a rough week. So far we are loving our new vet. :) Thank you, MA! read more

Nice, friendly vet and staff! They are upfront about costs, easy scheduling and great chat feature in the app! The dogs love their treats and cheese mats! read more

Possibly the LEAST HELPFUL, worst vet my dog has ever had the misfortune of experiencing. If you want an organization that seems to be STRICTLY geared to making a buck, period, by all means give them a try! Otherwise find a real vet, who generally wants to make a connection with you and your pet..... instead of a faceless, careless rotating crap shoot. Good luck! read more

We took our senior Dachshund here. Great experience and very informative. So far I can say this is the best dog vet I have been to in marin.

Dr. Hathaidharn is incomparable in comprehensive care. She has provided unprecedented care for all my pets. She has been an invaluable resource for my cat with a terminal illness. I know she inherently understands my goals for care, and supports my therapeutic decisions for comfort and quality of life for my kitty. She is provides unparalleled medical knowledge and is one of the most intelligent and resourceful veterinarians I have ever worked with. The support staff is also incomparably talented and sensitive when assisting with my pets. Dustin is an exemplary RVT with unequaled compassion and gentle manner that goes a long way with my pets. The app is straightforward and seamless. I can access all my pets care and have network of a unparalleled care team medical staff and available 24 hours a day. The facility is unequal in transparency, design, and cleanliness. The facility's design helps to facilitate low stress and fear free treatment of all animals (this is very evident in my own pets). It is obvious that much thought and diligence went into the entire concept and execution of the founding core values of build for humans. This is paramount in execution of of tenets of care for your pet. They commit themselves to the pet owners so that we can devote ourselves to our pets' care Outstanding all around read more

The facility is amazing and so modern compared all the vet clinic we went in Marin . All the employees are really nice, caring and really helpful. The vet Doctor Helen Sindell is fantastic and so professional! read more

Very clean and convenient office. Dr Sindell was amazing. The app makes communication much easier. Finally - Modern veterinary care!!!

On time, very attentive and caring, really clean. I only didn't like not being able to call the local number directly but the person who answered the phone remotely took care of my request. Highly recommend read more

I've had recurring difficulties with this location being closed with no signage on the door. Modern Animal also makes it impossible to call any physical location to check if it's open. The workers at the Mill Valley location are great but sadly this app makes it an extremely frustrating, impersonal, and not at all "modern" experience to visit the vet. In fact, it takes longer when different vet techs are trying to respond to one message. read more

Huge fan of modern animal, I've only been part of the practice for about a month and already I'm thrilled with the care for my sweet pup and glad for the flexibility of offerings from chats to east visit times. It's taken a lot of worry away already, just being able to pop on a chat for some quick feedback! Love this service in-person, too! read more

Extremely knowledgeable and helped me feel at ease with all they were explaining needed to be done. Dr Sindell and her team are great! Our new vet! read more

All around I am so so impressed with this company. I have had 2 back to back Sunday afternoon emergencies and they are there and so so quick to text me back. I feel so comforted and safe with my animals being in their care. read more

Beautiful office. Warm and friendly staff. Very knowledgeable. Very open about fees and billing. The app is awesome. Very convenient care. I absolutely recommend this vet. read more

Class act team at Modern Animal in Mill Valley. Very happy with our experience on all levels.

This was an entirely refreshing vet experience. I have no cons to offer up, only pros: -Friendly, knowledgeable staff -immaculate facilities -the app is very user-friendly -you can chat with them easily to make appointments and talk about issues/treatments. Highly recommended! read more

Everything since I started bringing Louie there. He was 18 and lasted until several days ago. Modern Animal is 100% in: skill; empathy and kindness; office staff; availability - 24/7 ; every single area that exists. Such a special group and I chose to say goodbye to my pet in their office as he knew them and we were treated with such compassion. I have been to many vets and there is simply no comparison. Thank you All if you at Modern Animal read more

Excited to see this place open-it is so close to where I live. I was initially apprehensive about the membership fee but it will be more than made up for throughout the year. I have taken 2 of my dogs there so far:one for an urgent visit and one for a neuter consult. I got to spend a good amount of time with the doctor (Dr Sindell!) and never felt like I was being rushed out. No other vet has ever helped me keep my dogs ear infections under control. It has always been a bandaid treatment until the next inevitable infection. Dr Sindell has already talked through preventative measures for my water loving girl. For the consult, the doctors found a small heart murmur that no other vet has ever discussed with me. Again, we discussed next steps to help ensure my little guy gets through surgery both happy and healthy. They referenced giving the gold standard of medical care and that's what I want and think my fur babies deserve. So far, totally impressed! read more

Love them. They treated my puppy with so much care. They welcome happy visits so the dog is less anxious during regular visits. The app is amazing for record keeping. I wish they had more locations across the country since I may be moving soon and would hate to lose access to this type of service. read more

Modern Animal has it all in the name! This is modern next-generation care, both progressive and caring. And efficient too, thanks to the app. Dr. Sindell could mot have been more welcoming and attentive. Though we were there for a flu vaccine, she reviewed our dog's history, asked great questions and truly listened to the answers. Then she provided some thoughtful recommendations to help. Our visit became more of a well visit, and I found there to be a strong connection I hadn't felt before in the years we were with our former vet. She gave our dog all the time and attention she deserved, even though the staff was down a person on that day. I would never have known! Dr. Sindell also treated us to a tour of the facility. Everything is sparkling clean, hygienic, brand-new and modern. You won't see metal cages, for example; they're custom-made individual boxes with heated floors, special ventilation, calming colors. Nothing smells bad. They care about their staff, looking to provide excellent work-life balance. I was a convert as soon as I walked through their door. They're a great new addition to Marin County!! read more

fantastic experience at Modern Animal with Dr. Helen. Wish I had moved earlier. They are so reasonably priced staff is efficient, friendly, empathetic and super knowledgeable. Best experience I've ever had a veterinary clinic. Thank you for taking such great care of Pork Chop read more

We had a fantastic experience at Modern Animal this week. No wait times, kind and friendly staff and a beautifully modern and clean space. Dr Sindell is patient, professional, and really listens! Highly recommend. read more

Modern Animal - Waiting area - Veterinarians Near Me - Mill Valley, California

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I have a friend who worked at Modern Animal for a long time so I was thrilled when they opened a Mill Valley clinic. We love our previous vet, but the end to end Modern Animal experience can't be beat. the app is seamless, offering one place to track all records (historical and from Modern Animal) and on demand chat / video services. The clinic is gorgeous and clean and the staff were wonderful. Cant recommend enough! read more

Modern Animal - Cutest welcome package! - Veterinarians Near Me - Mill Valley, California