If I could give zero stars, I would.
I would strongly caution others before using this tax office. Our experience has been extremely stressful, confusing, and financially damaging. We paid this office $260 to prepare our taxes, but our 2024 tax return was not properly filed and was later discovered to have been denied. My husband called multiple times and was told he could pick up our prepared taxes, but when he went to the office, no one was there despite being told someone would be available. He even had to leave work several times because of this.
We are now dealing with IRS penalties, fees, and a negative mark connected to failure to pay because of how our taxes were handled. This was not the first issue we have had involving this office and our tax filings, which makes the situation even more concerning.
Mohamad, the owner, repeatedly says he has "documentation" showing this is false; however, we also have documentation showing that we have been negatively impacted during the tax years his office handled our returns. Since we began doing our taxes ourselves, we have not had these same filing issues, other than the problems we are still trying to correct from prior years connected to his office's work.
There were also serious errors in the tax information connected to my return, including incorrect employer information that did not match the W-2 documents I provided. The employer name, employer address, employee number, and employer/state identification information appeared to be mixed up with other districts, including districts I have never worked for. These were not small mistakes, and they raised serious concerns for us about the accuracy and care used in preparing our tax documents.
During this same general time period, between 2024 and 2025, my identity was stolen, which made the tax situation even more stressful and complicated. I want to be very clear that I am not accusing this office of causing the identity theft. However, when the IRS provided information about what had been submitted by the person who stole my identity, that information also included mixed-up employer information. This is part of why our 2024/2025 tax years were flagged and why I was sent information regarding identity theft.
Because our own tax documents through this office also involved incorrect and mixed-up employer information that did not match the W-2 documentation I provided, the situation became even more concerning. Again, I am not saying this office caused the identity theft. I am saying that, while dealing with identity theft and IRS concerns, the errors, lack of clear answers, and confusion surrounding our tax documents made the entire situation much worse.
There was also confusion involving an extension that we did not file. During my phone call with Mohamad, he repeatedly asked whether my husband had called to request an extension. We did not file an extension, as we filed our 2025 taxes ourselves and did so in a timely manner. However, my father-in-law, who has the same first and last name as my husband but a different middle name, did file an extension. Because of this confusion, he is now being negatively impacted and may be dealing with penalties and issues related to his own 2025 taxes as well.
When we tried to speak with Mohamad, he repeatedly stated that the taxes were "done" and did not seem to recognize the seriousness of the issue, even though the return was denied and we are now facing consequences. In our experience, he has not been able to answer basic questions about what happened with our taxes and has asked us questions that, as the tax preparer, he should be able to answer or explain himself. I am not a tax preparer, which is exactly why we paid a professional office to handle this properly.
Mohamad has requested everything in writing, which I actually agree with because this situation needs to be fully documented.
However, we also need clear answers, accountability, and resolution, and we have not received that.
Overall, our experience has involved poor communication, repeated mistakes, missed follow-through, serious filing issues, lack of accountability, and financial consequences. In my opinion, the level of negligence and incompetence we experienced was unacceptable, especially for something as important and sensitive as tax preparation.
We are now having to obtain documentation from the IRS and work to correct issues that should not have happened in the first place. I would not recommend this business. read more
