I want to move back to Az this spring ,I wanted to open a new account but the process is difficult…read moreespecially im in my 70s,when out of state,Arizona has been my home for several years in the past,Harder when older.Not sure what to do now,

Such great service. Best Credit Union. Friendly staff and great service…read more Thank you.

Customer Service non existent for walk in. Been here over 2 hours waiting on a notary, a process…read morethat should only take 10 minutes tops. Also trying to find out why they are still holding funds from a Chase check that cleared my sister's bank more Tran 3 hours ago. Leaving now without having any answers or any of the services I came in for. Sad.

They have notary on site, which is convenient. I wish they had more drive through open though.read more

Review for Wells Fargo - Teller JoAnn…read more I visited this Wells Fargo a couple of weeks ago to open a new account and update my direct deposit information. The banker who opened my account was excellent--professional, efficient, and very helpful. She explained that Social Security had changed its rules and that banks could no longer process direct deposit changes directly, so I would need to handle it myself through Social Security. After finishing the account setup, we went to the teller counter for a few other things, and that's when we met JoAnn. We mentioned how we had been trying to update my direct deposit without success. Without hesitation, JoAnn offered to try to help. She told us there were no guarantees because of the new Social Security procedures, but she would at least prepare the paperwork so we'd be ready for the office in Needles if needed. Two weeks later, we discovered that the direct deposit change had gone through. Thanks to JoAnn, we were spared a long trip to the Social Security office. She went above and beyond, and we are now her biggest supporters. This is the kind of customer service that builds loyalty. Wells Fargo is very lucky to have a gem like JoAnn on their team.

Waited in the teller line inside around 10:30 AM for 45 minutes with only two tellers on duty and…read more11 people waiting. During that time one teller waited on only TWO customers before I got to her window. The teller told me "if you know anybody that wants to work, send them our way." This bank is terribly mismanaged!! I've been with Wells Fargo nearly 30 years and never seen then in this bad of shape for organization and services. Each teller customer seems to take so long because the teller seems to not be sure of what she is doing so it takes way longer for each customer transaction. Many in the line today were really upset and I mean REALLY upset. Home office needs to replace operations management with someone that is a CAN DO attitude type person with the customer comes FIRST agenda. HATE MY EXPERIENCES WITH THIS BANK RECENTLY11

I am in the process of refinancing my primary residence. The lender I am working with had questions…read moreabout two old legacy commercial mortgages I had with Stockman's Bank, then National Bank of Arizona. Stephanie Romero at the Bullhead branch was able to provide me with the Deeds of Reconveyance and Mortgage Payoff Verifications the lender required. Stephanie got my refinancing back on track. I wanted to write this review because of Stephanie's responsiveness and professional demeaner in a tight time frame. I did dock you one star because these documents should have been provided when my loans were paid off back in 2020 and 2021.

I have been with this bank for over 25 years and they have been very helpful over different…read moretransaction over the years.

Excellent Customer Service. Personal Shout Out To Ricky He is Very Professional and Proficient…read more Parking Lot Sucks. Very Clean Establishment. Located in A Convenient Area.

No protection from fraud...they claim they do but when it happens....they play stupid & make it the…read morecustomers fault.

If your going to cash a check or get money out of your account, make sure you look inside the…read moreenvelope they give you. Went to the bank on Monday to cash a $310 check, I told the teller at the drive thru "Can you please give me 20's?" "Sure Okay" after 7 or 8 minutes I get the envelope and leave the drive thru, then I park at the store next to the bank to check my envelope. Instead of 15 $20 bills she gave me 3 $100 bills and there was already 5 cars in line and I sure as hell was not going to wait that long, these bank tellers really need to pay more fucking attention when a customer makes a request and is nice and polite about it.

You lost our cash rewards redemption. You failed to acknowledge a wire transfer to our account…read more Going to transfer majority of our funds to PNC!

Only a ATM here in The Tri State Area. Nowhere to address problems in person. Animated Operator…read moreDoesn't address all Problems. Chase or Wells Fargo is Somewhat Better..

NOT customer friendly either at the local branch or other "services" phone wise. Will NOT release…read moreinherited funds even when a living trust and death certificates are provided. Have been stalling our mother's estate now for four months and counting while other local banking institutions locally have disbursed funds in a timely, professional and courteous manner. Telling us we need to retain legal or paralegal services and probate court when it is not required with a living trust and a designated beneficiary is named. Suing for acting in "Bad Faith" on the part of BBVA legal team is quickly becoming more optional. So far BBVA has effectively hijacked mom's savings. Just shameful business practices. STAY AWAY FROM THIS CLUSTERPHUQ of a banking institution!!!

Excellent Customer Service, especially at this location…read more Professional and people friendly. Great Bank and people. yes we definitely recommend BBVA Compass

Terrible made an appointment get there wait on the lady and there program isn't working waste of…read moretime

Tried calling several times at a branch in Fort Mohave and their phone number is no longer in…read moreservice. I called customer service and they could not help me told me there's nothing they can do to find out why I cannot call that branch, basically oh well I would just have to go to the branch which I cannot I am disabled so not helpful at all and didn't care to be helpful