No response when I contact them. Just an automated respnse that said I had reached them after…read morehours. They should have respnded by text email or phone if they want my business.

From the owner: We strive to offer the very best quality of service in every endeavor. We never settle for second…read morebest, and always have your satisfaction set as our top priority. It’s who we are, and we're proud of it.

I Worked for Avid for 1 week. Hired on for a specific position then after starting the position,…read morethe responsibilities were totally different. I told them after a week it wasn't the position advertised and I appreciated the opportunity but it wasn't for me. We agreed that there was no need to pay me for the week and I would look at it as a learning experience, was never paid but sure enough I received a W2 after the first of the year stating that I was paid. I reached out to multiple people at Avid and no one bothered to return email or calls. I Can not speak to the quality of their work but as to their hiring practices as well as the treatment of employees I would definitely suggest anyone considering a position with Avid to pursue other opportunities. I would not recommend them as an employer to anyone based on my experience.

From the owner: Avid is a Kansas City-based provider of commercial grade telecom and Internet services,…read morespecializing in Hosted PBX services. We provide services over high capacity lines, ranging from DSL and cable-based connections, to T-1s and direct fiber optic connections. We serve businesses ranging from a few employees to several hundred, and take a comprehensive, solutions-based approach to delivering service.

We both been having issues with messaging so Apple directed us to our carrier. It was busy so…read morethere's a wait. Jose greeted us and made sure to put us in rotation. He eventually was the person who helped us as well. One issue resolved as call blocking was enabled somehow and with a call he got it handled. My issue stemmed from RCS not working with an Android contact... so he reset and advised me to share that with the other person too. It must be on for us both. Jose was vey knowledgeable, professional and personable! This defines great service!

My son and I got to the store at 6:00 and literally closed it down, all due to a mobile, so-called…read moreexpert that clearly didn't have a clue. Thomas Wait unfortunately bumbled his way through the 2 hour process with no help from management until we left the store (due to closing) without my phone being on. I was transferred over to T-mobile but the service was not active. I went home and spoke to my previous carrier (something I could have done there) and got the green light to transfer, however had no way of doing it at home. The following day I showed up at the store to get the phone activated and the expert said he couldn't help me. Again without a phone until 4pm Saturday we called customer support and it took 2 1/2 hours to get what the "expert " screwed up in the store corrected and my service on. May I say customer support was amazing! If you can avoid this store do so!