I have been a Verizon customer for over 15 years, and have been to many Verizon stores over the…read morecountry for various reasons. I recently had issues with multiple SIMS in my cell phone, and stopped in to the Parkville, MO Verizon store. I was immediately greeted by Alexis, who immediatly understood my issues, had the technological knowledge to promptly correct the phone performance, and she conducted herself professionally and with a great attitude. Every Verizon employee, as well as every employee in a customer service position, could learn from Alexis' skill, tact and professional behavior. She was positive, spirited and conveyed a great tact while fixinf my phone. Thank you Alexis!

I couldn't get my laptop top to start and was in a panic. Will was the best! Thank you, Will gir…read morehelping me!

The 2 guys there Will and Josh were very helpful I definitely didn't think my phone could be fixed…read moreand they assured me it could! My phone and all my data I thought I had lost is now all back! I 100% recommend this place!

I went in person and showed it to them, but they didn't even check it--they just said no. I didn't…read moreeven get to ask if they could fix it before they said no... terrible service.

This Lenexa location is worthless. The employees could not fix a phone if they tried. They sit…read morearound and do who knows what. Then, they return your phone back to you in worse condition that when they received it. Definitely go to a different store!!!

Replaced the LED+screen on my iPhone 6S. They have two options: after market or OEM (Apple…read morebrand) screen for $30 more. I ended up getting OEM screen for the same price I'd payed at the other place across the street for an aftermarket screen that never really worked right. When I picked up phone I tested the screen and one quadrant wasn't working properly. Without any hesitation they offered to replace the screen again saying sometimes they get a bad Apple (yeah...I just did that). Phone is as good as new now.

Replaced my iPhone screen in under and hour at an affordable price for me. Very quick and efficient.read more

I would like to extend a heartfelt THANK YOU to Jacob! During an incredibly stressful time, he…read moreshowed true kindness and grace in his interactions. He took the time to answer my questions with patience and compassion, and actually assisted me when others who were recommended to me did not. That level of care and professionalism meant more than I can express. Because of Jacob, I will absolutely remain a returning customer and will always seek his assistance specifically. He was truly a God-send, and I am deeply grateful for the support he offered when I needed it most. 3 stars based on my initial interaction with the first representative. 5 stars for Jacob though!

Duba was great. He got my packages scanned in very quickly and was friendly…read more Thanks, Duba!! -Skyler

The staff was knowledgeable and friendly. They took me as a walk-in customer and had my phone…read morescreen replaced in 45 min. Considerably less expensive and hassle than going to the Apple store. Def would recommend.

Soooo, Nova Scotia, there I was ... my charging port on my iPhone 12 Pro wasn't functioning well…read more Thought it was all jacked up (which it was). None of my lightning cords would charge so I'm thinking, "Crap! I gotta get a new phone ... but I don't wanna drop cash on a new phone!" Fortunately, I was turned onto these guys and man, am I thankful. What would've or could've been a $150 - $1K repair/new phone turned out to be a $20 solution! Simple cleaning & it works great. The big man working the desk didn't even charge me!!! Super happy - not because I was give a free service but because this guy knew the game, did a quick troubleshoot, and fixed the issue in the most efficient way. Thanks CPR!

Been here two times and both times they did amazing! Very nice people that work here.read more