We both been having issues with messaging so Apple directed us to our carrier. It was busy so there's a wait. Jose greeted us and made sure to put us in rotation. He eventually was the person who helped us as well. One issue resolved as call blocking was enabled somehow and with a call he got it handled. My issue stemmed from RCS not working with an Android contact... so he reset and advised me to share that with the other person too. It must be on for us both. Jose was vey knowledgeable, professional and personable! This defines great service! read more

T-Mobile - Mobile Phones Near Me - Kansas City, Missouri

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My son and I got to the store at 6:00 and literally closed it down, all due to a mobile, so-called expert that clearly didn't have a clue. Thomas Wait unfortunately bumbled his way through the 2 hour process with no help from management until we left the store (due to closing) without my phone being on. I was transferred over to T-mobile but the service was not active. I went home and spoke to my previous carrier (something I could have done there) and got the green light to transfer, however had no way of doing it at home. The following day I showed up at the store to get the phone activated and the expert said he couldn't help me. Again without a phone until 4pm Saturday we called customer support and it took 2 1/2 hours to get what the "expert " screwed up in the store corrected and my service on. May I say customer support was amazing! If you can avoid this store do so! read more

AVOID! I was sold a device I didn't need, after calling T-Mobile they too were confused why I was sold a hotspot when I was wanting one on my phone. I came to return device after waiting a hour and half and they refuse to return it. I understand policies and only purchased the hotspot because I relied on their knowledge. One of the worst customer service experiences I've ever had. Now I'm out $137 read more

Reached Shay today when I called for info about service and phones. He is the most helpful person I've spoken to and helped me decide on my best options. I am 78 and he was patient, kind, knowledgeable. read more