By far the worst medical insurance. From the portal information to member services. Doctors are either not affiliated with Molina, or their data is not updated or is incorrect. When you are of a certain age and dealing with a lot, and no assistance navigating your next step, the last thing you need is an insurance company to be less than helpful--no need for this insurance to exist. This has caused me more stress and somehow should be held accountable for their negligence in giving inaccurate information. A waste of your time and money. read more

I have never dealt with such incompetent member services. Their list of in network doctor is completely inaccurate. The closest doctor is 50 minutes away and the appointment are 2 months away. What a waste of time. read more

Molina Healthcare - Online member service - Medical Centers Near Me - Doral, Florida

My father has terminal brain cancer he was finally approved for long term care on 10-31-2024. I received a call from a woman named Marjory on 10-31-2024 and was advsied that we should have our evaluation this week. No one has called to coordinate said evalutaion. I have called her numerous times all week and no answer or call back. AWFUL CUSTOMER SERVICE, for someone who needs care and no response. read more

Avoid them at all costs! Their website shows a bunch of providers which don't actually accept the insurance. I think this is a scam so that they can be part of the Government Marketplace. It works fine as long as you don't get sick. I recently had to go to an urgent care facility which they list on their website as in-network and now they claim that the facility is not and declined payment. SCAMMERS read more

Absolutely horrendous service especially if you're someone dealing with a legitimate health condition. I had an agent explain to me that all of their data is outdated and incorrect because they expect doctors to update their profiles on their system when they no longer are covered by this god awful health insurance. After calling practically every single specialist in the dozens of lists I've received from directly speaking to an agent, I've spoken to ZERO DOCTORS THAT ARE COVERED!! The only reason I decided to join this insurance was because an agent misinformed me that my primary care doctor would be cover AND THEN THEY WEREN'T EVEN COVERED! I've been completely screwed over by the incompetent agents and completely lousy system. I hope whoever runs this company gets kidnapped and sold in a foreign country read more

Secured marketplace insurance on or around 15th Dec 2021. 1) Upgraded from bronze to silver, this did not show on their website, but the billing was for the higher premium. Evidence of error in reported coverage. 2) Searched hospital/ambulatory/outpatient facilities, the closest one according to their website turned out to be closed... permanently. 3) Assigned PCP who was no longer with a HMO network provider, and who no longer accepted Molina insurance. 4) Website would not allow me to change the PCP provider. 4) Website would not let me print my insurance card. 5) 20 days later, and I still haven't received an insurance card and introductory package in the mail, as they said they would send. 6) Molina has no chat service for "help" with marketplace questions. 7) Place nearly two dozen calls to Molina Marketplace, no one ever answers, (888) 560-5716, (866) 472-4585, (855) 322-4076 at all business hours. 8) SO BE ADVISED MOLINA, I WILL KEEP HITTING OPTION "9" FOR BEHAVIORAL SERVICES, WHICH TIES UP THAT LINE, UNTIL SOMEONE FROM MARKETPLACE PICKS UP THE LINE. READ THE BAD REVIEWS TO THE RIGHT OF YOUR SCREEN, THEY ARE SPOT-ON FOR THE WORSE SERVICE EVER... AND THE HEADQUARTERS FOR THIS COMPANY IS IN CA (LONG BEACH). NO WONDER IT CAN'T GET IT RIGHT, A STATE THAT CONTINUES TO RIP CUSTOMERS OFF!!! read more

There is no customer service when you need it. Their website is grossly full of errors and almost all the providers have denied taking the insurance. I will not be renewing with them next year. read more

Early during 2021, (Precisely 04/15/2021) I switched my Molina plan I had purchased in December 2020 that was costing me $101.00 monthly to another Provider plan which costed me $63.00 monthly from 04/15/2021 to currently. This was due to the American Rescue Plan offering an additional amount for tax subsidy. Thanks to the new administration! Normally, you pay in advance which was the reason I ensured I made payment to the new plan on 04/15/2021. Unfortunately, Molina continued taking out payment of $101.00 that month on 04/24/2021. I made several calls to Member services but I could never get my refund despite the fact that they got instructions from healthcare.gov to stop deductions. Because of my attorneys intervention, they (Molina Healthcare) wrote me a letter telling me to write a grievance letter. I'm in the process of doing this. But neither healthcare.gov or the attorneys could get Molina Healthcare to give me my refund. Maybe this company is among the untouchables! read more