I want to express my deepest gratitude and appreciation to the entire Tower 3 team who cared for me…read moreduring one of the most difficult and life-changing experiences I have ever faced. I came to the hospital on a Sunday, and I spent 12 days receiving care. During my stay, I was informed that I was experiencing kidney failure. Hearing that news was frightening and overwhelming, but throughout my entire journey, the doctors, nurses, and Patient Care Technicians made sure I was never alone. They continued to check on me, support me, answer my questions, and make sure I was okay every step of the way. The care, compassion, and dedication shown by the Tower 3 team truly made a difference in my life. I believe the care I received helped save my life, and I will always be grateful for the incredible people who took care of me during this challenging time. I would like to give a special shout-out and my sincerest thanks to my nurses: Elizabeth, Natacha, Yalina, Denise, and Christina. Each of you showed incredible kindness, professionalism, patience, and compassion. You treated me with respect, listened to my concerns, and helped me feel safe during a very uncertain time. I also want to give a special thank you to my Patient Care Technician, Noel. Your dedication, positive attitude, and willingness to help made a meaningful impact on my stay. Your care and support did not go unnoticed. To all the doctors, nurses, and PCTs on Tower 3: thank you for everything you did for me. You were there during a moment when I needed help the most, and your hard work and commitment gave me strength during a very difficult chapter of my life. Elizabeth, Natacha, Yalina, Denise, Christina, and Noel -- I want you to know that I truly appreciate each and every one of you. Thank you for taking care of me, supporting me, and helping me through this journey. I will never forget the kindness you showed me.

I went today to the emergency room at North Shore Medical Center after having gallbladder removal…read moresurgery last week and being in pain. Upon arrival the security ignored me and told me to took a seat. No one was at the front desk. Once the representatives at the front desk, a lady with long hair and a guy with a beard they completely ignored my need for help. It took 40 minutes for them to take me in after I threw up and was screaming and crying in pain to be helped. I was ignored multiple times by the lady in the front desk until I yelled sternly for her to tell them I needed to see someone. She made smart remarks about me to another member of the hospital saying "that one" to refer to me needing help and the lady told her "and what". Had it been a worse situation I could've been seriously hurt or worse.It is completely unacceptable how they treat patients. The nurses and doctors were very nice and understanding and took care of me as quick as they could but the front of the Emergency room needs a lot of improvement and people that actually like their jobs and have some sense of urgency. The hospital is dirty and the bathrooms smell awful. Compared to other hospitals I've been to it's clearly noticeable there is no priority to make a good impression on patients. Had I not been in such pain I would've left. I will also never recommend this place to anyone