Staff can be very rude and unaccommodating. Twice have tried to use our credit slip and they would not allow it. We live down the street and would buy things more often, but find it very difficult to shop there with the high prices and then they don't accept your credit slip read more

Maddie GARZE, a worker here will give you dirty looks, and gossips with other coworkers about customers, saw her give a 15 year old girl a stare down and corners he run a store forcing her to buy a product she sprayed once. Heard the girl say she didn't have money and this woman would not let her leave. Honestly sad. I won't be letting my girls or their friends come here. Spread the word!!!!! Also clothing is overpriced for SHEIN quality. read more

They have some cute things , however I find it really overPriced and the fitting rooms are still closed . Staff at this place is not very welcoming so it's a bit disappointing. If you gonna charge so much at least hire friendly people . It's a beach town !! read more

They robbed me!!! I got two items from the 50% rack each item was $34 and $37 that's with the discount sooooo that's $71 total plus My mom grabbed this scarf it said $20 only, right. Total comes to $91 plus tax not over than $100 right So tell me how I payed $60 in card and rest in cash. The rest in cash the young lady said $79.79 my mom was like wtf I really didn't put mind to it I just wanted to put it on bc I was cold so I gave her $80 more. Now go figure I am super upset idk what to do I lost the receipt yesterday so I can't even go back and make a claim!!! I need the owner to look into this situation because $50 is $50 dollars like nooo this isn't okey I can't stop thinking about it's bothering me. Don't get me wrong they have cute clothing but in this situation makes me not wants to step foot there never again. read more

The customer service at this establishment is a complete joke. A bathing suit top I only wore once broke and when I visited the store I was told there was absolutely nothing to be done due to it being a "final sale." Having a no return policy for swim wear is understandable, but when the bathing suit breaks that is not a return. That is called poor quality of the bathing suit which at any other reputable store results in store credit or an exchange. Instead, you are being told "Sorry that it was a defective top, but there's absolutely nothing we can do about it." Simply don't buy a bathing suit from this place because they clearly have this rule in place for these type of situations. Such a scam. read more

If I could give it 0 stars I would. This is my first ever negative review but the way I was treated when trying to give this store business is outrageous. Do NOT order online. They sent me a confirmation and charged me for clothes they say they never had, charged me and then sent items I paid for to a different shipping address. When I called to rectify, as other reviews stated, the person I spoke to was downright rude, unapologetic and said they were always sold out of items. A blatant lie since USPS sent a tracking number with the items I bought to the shipping address changed by them!! I will NEVER order from here again. Buyer beware! read more

My favorite place to go when I visit this part of the shore! They have their regular store, and a few stores down is their clearance and off season stuff that I enjoy rummaging through. Fabrics are sturdy and I've owned some pieces for several years that still look amazing! The ladies here are always helpful and will spend the time with your for fitting, customers service issues, or just helping with a particular style and finding sizes. Also I would check out their IG page which posts pretty regularly on the newest items that come in and are modeled straight away. Parking is a real bummer, especially on a weekend. Residents get the majority of the spaces, making it hard to find the metered parking spots. Heads up for those who need handicapped parking- they park for free next to the metered spaces. Very trendy and hip place. Love it! read more

Molly and Zoey - Women's Clothing Near Me - Long Branch, New Jersey

Poor quality clothes at high prices. The worst employees as well. I bought a $52 tank top. Wore it the next day for an hour and it started to pill. It was a mess. I brought it back that afternoon and asked for a refund. The salesgirl went to ask the manager what to do. The manager was only 10 feet away from me. Instead of talking to me she just sent the salesgirl back over to me with a new tank. I said I don't want that shirt. I want a refund. She went back to the manager who reluctantly came over and then was very snotty. She said. " We don't take back washed or worn clothes". I said I wore it for an hour and it started to pill. She refused to refund me but give me store credit. Not happy with this at all. Not the kind of customer service that earns customers. Great way to turn people off and make sure they are not repeat customers. read more

We have been shopping here since they opened and typically have left with bags full of clothing. On my last visit there in April, I noticed the political posters, with offensive wording, hanging at the register and put the items I was planning on purchasing back on the rack. I am not interested in having political agendas be part of a shopping experience. Will not be returning. read more

The one star is for the selection of clothing. Unfortunately deduct 4 stars for the deceptive pricing policy. A shirt tagged with a $34 price tag, scanned at the register Argument ensues and the tagged price is not honored. BBB will receive a call on this. Reading other reviews this is a systemic problem with the store. Be wary and double check your receipts read more

My girls wanted to try on some of their cute clothes. The staff walked right into us and said you can try on over your clothes but bathing suits are non refundable. So no refund and no try on. Closed fitting rooms STILL and rude staff read more

Recently, bought a flip flop on last Sunday. On flowing Tuesday went back to return it. Staff said that it was final sale! final sale! but no one said anything about that! I responded. She said that it's written on the receipt. after they ring you up they gave you a receipt, so shouldn't they tell you that before the sale? Staff was ignorant, nasty and above all unhelpful. I will never go back to that store or recommend to anyone. read more

Would be 5 stars if they would open their dressing rooms- very cute clothes for my daughters. They dressing rooms were at first closed for COVID (reasonable) and now they are closed for "inventory storage" We will not be shopping there again until they allow people to try on clothes. We do not live close enough to bring them home and back if they don't fit. My daughter had to buy the clothes and try them on in the car- ridiculous! The workers said it is the owners decision. We usually spend $200+ when we go there, but now we don't buy any pants (too hard to try on in the car)....they lost our business until the dressing rooms open. read more

Miserable stinking staff. I had $500 worth of clothes on my arm looking for a dressing room and I asked the girl folding clothes where a fitting room was possibly grab some of the clothes from my arm and put me in a fitting room or at least point me to one. Instead she gave me a dirty look and nodded her head towards the back. So I dumped the clothes on the table and walked out. I would never waste a dime in there. What a bunch of nasty sales people. Never helped once with a size or a mere smile! Get lost! I shop at Neiman and Nordstrom I don't need these over priced beach clothes for their abuse! read more

Very cute cloths, pricing is very reasonable and the place stays open late when it's busy. As there was a concert on the evening we went they were open at 10pm and people were still coming in and out. The staff isn't exactly overly friendly nor are they falling over themselves to help out. But in all fairness they seem to be putting all the cloths away that people are leaving all over the place. When I go to these little shops I don't necessarily expect 5 start service, a smile and maybe at least 1 "is there anything I can help you with?". For the most part I expect to wander around and then move on without much banter. They actually have 3 very different shops there, all worth a visit as long as you don't require too much codling! read more

Molly and Zoey - Here I go again! - Women's Clothing Near Me - Long Branch, New Jersey

Fire the manager. Disrespectful and rude. By the looks of the other reviews, i can see that lots of people agree. What a sad woman who needs to take it out on others to feel some sort of happiness. I will not be shopping here again and will tell others to not do so as well. I don't usually write bad reviews for companies but this one has to be done as i had never experienced anything like i have experienced with this woman. I'm disgusted by this experience. read more

NIce selection with reasonable prices. Here's one of the reasons brick & Mortar retail is dying: poor service and untrained salespeople. One salesperson is chatting away having a personal conversation with another salesperson oblivious to the fact that the store is incredibly busy with prospective customers. I had to raise my voice to get her attention and she stupidly removes the dusty garment from a mannequin. She goes to the backroom and grabs the same size and replaces the one that was on the mannequin, rather than giving me the new one! read more

2 stars because of the clothes... I like the clothes at Molly and Zoey, however, the service from their employees was close to nothing. I'll start with the clothes. There is something for everyone here. From casual sweats to hot going out pieces. The service on the other hand was horrible. I walked in and felt as if I didn't belong. Mind you i'm a 25 year old girl, this store was made for me. I received a very short welcome and nobody asked me if I needed help. I had to track down an associate to find a dressing room where they were very attentive to another customer in the store. It was literally as if I didn't exist. I would have bought a top however I couldn't ask the store associate for my size because she was talking to her friend and I was being ignored. read more

Don't think I've been in this store and didn't find something to buy. This store has things for 11 year old woman into their 70s and in an assortment of prices. I love shopping here. A jersey shore favorite! Today I bought a simple Grey sweater for $44. But there were many items on sale. I have many pieces from this store and quality varies but for the prices it's very good. Happy shopping. read more

Very disgruntled. The people that work there are very very very rude. I am from Connecticut and I could not believe how rude they were. This has to roll down from the top. Whoever owns this place or manages it is definitely doing the company and shop a dis-service. Too bad - it looked like a fun shop and good prices. But I didn't buy anything. I couldn't get passed the rude staff read more

We Went to the location at Saint Armand Circle in Sarasota FL on January 7. There were things that were not available for sale yet as it was new inventory but she said they were open until 6 o'clock. That if we returned later they would be available for sale. We returned at 5:40 and the store was closed. This has happened more than once. The hours are advertised until 6 pm. Very frustrating read more

Love the clothes in the store and have been shopping there for years. However the staff is horrible! They are rude and do not accommodate their customers at all! I was given the wrong info and told 3 different things. I ended up returning everything!!!! Lost customer due to inconsiderate and rude staff!!!!!! read more

The first thing I noticed about this store was the unfriendliness of the staff. Get up to the register to pay and the girl working looks like she is being forced to work here. Awful atmosphere. Also, half of the items being sold on the sale racks have holes in them or look like they were taken out of the trash. Probably won't shop here again. read more

Needed to get a gift for my goddaughter turning 16, the staff is VERY helpful. Cute stuff for the young crowd. My daughter who is 21 would love it too. Pleasant to shop here, ample parking especially off season. read more

Really Cute clothes, cute neat little shop. They have several locations in Pier Village. We always stop here to pick up things to bring home for the kids and grand kids. There are always sweet kids working here that are very helpful and know their inventory read more

I've been shopping at this store for approximately 10 years and with each passing year, the customer service has become almost non-existent. Need a fitting room? You'll get one when one of the sales people have finally ceased gossiping with her coworker. Need a different size? Forget them checking to see if they have it because they will tell you they don't. They can't even muster up a "hello" when you enter the store; that's basic customer service 101. Soon enough, they will have a self check out installed because that will be too much of a nuisance for their "sales associates." read more

Great store, cute clothing. I took my 2 daughters (15 & 13) to Molly & Zoe and they each found trendy clothes (shorts, jeans, super soft sweatshirt, etc) that they love. I like that it is not the same clothes found everywhere else. The prices are not cheap, but not outrageous either - esp. compared to other shops in the same mall. We live in MA and were visiting NJ- I wish we had a Molly and Zoey by us! read more

This review is for a couple of reasons. 1. They have cute clothes but 2. & most important, customer service! I bought a sunscreen here & the pump started malfunctioning. Amy, the manager, trusted me and gave me a new one. Because of this, I came back and bought a bunch more stuff. Also, the malfunctioning sunscreen pump started working ok after beating it up so I went back and repaid for the broken one. She understands customer service and how to treat people. That is why I will continue to shop here. I love this place!!! I am sending my daughter and her best friend there right now to buy bathing suits. Well done Amy. This could have turned out completely different but Amy handled it. read more

The clothes are cute but most of the staff are extremely rude and look at you with contempt should you ask for any help or a dressing room. I came in after some shopping at "Wish" next door where I had a most enjoyable shopping experience. The owner couldn't have been nicer and I was shocked by the treatment just few doors down at Molly and Zoey. I walked out and didn't spend a penny as I will never tolerate bad or rude customer service. It's a shame as I would have made a substantial purchase there otherwise. read more

Adorable clothes and decent prices! TERRIBLE customer service... such a turn off. and because it is always crowded the girls seem agitated and angry. not returning sadly read more

Great store with a boho beach style that totally matches my roommate and my taste in clothing. However customer service is awful, I felt definitely unwelcome if my toddler wasn't totally sitting still making no noise. And the same crappy customer service still occurred when we came back yesterday, after spending around $200 each in the store on Sunday. We loved the store itself and we definitely found items we adore. However the poor customer service definitely made me more inclined to rush through the racks and just grab items that stood out as opposed to potentially making a larger purchase. For instance I had an employee stand in the way of being able to look at the rack, because she was more concerned with taking inventory. I probably waited a good 3-4 minutes with her acknowledging my presence but neither saying how long she would be, or moving to allow me to look at the rack. Definitely a very good way to make a customer feel unwelcome. We will return for the products and selection, but will probably rush through again to avoid the poor attitudes. read more

The employees are flat out rude and unhelpful. The sale clothes all have holes in them or broken zippers. Also, the clothes are way overpriced compared to similar boutiques that carry the same brands. I used to purchase from Jenna and Molly at least once a week while they were in business but as soon as the new owners took over and changed the name, I avoid this place at all costs. read more

So rude, I will not be shopping here EVER. Besides the close being cheap from CHINA the pricing is absurd. Don't waste your time or money. The staff is very rude and judgmental overall very poor experience. Not what I expected from an upscale neighborhood. read more

Molly and Zoey - Women's Clothing Near Me - Long Branch, New Jersey

See all

I came to visit the area from Westchester, New York as my friend took me here to shop. The clothes are really cute and average (sometimes pricey on a few items). I don't know why but the atmosphere in this store was very unwelcoming as the associates don't really know you exist or look at you like you're a bother. I felt very unwelcomed and uncomfortable to shop in this store! read more

The staff is beyond rude. I walked in and immediately one girl behind the counter looked at me with a stink face and then said something to her friend and her friend looked over at me. They stared at me the whole time I was in the store. Then when I went to check out the one girl had to tell the other one I was at the counter and when she saw it was me she turned around to her friend and mouthed "Oh god," to her. I will never shop here again. Felt so out of place and judged. read more

I love going to Molly and Zoey. All the staff are always so helpful and the clothing is affordable and in style. I always leave with a great purchase and a smile on my face! read more

This place is awesome. Everytime I come to Long Branch I visit Molly and Zoey. The prices are pretty reasonable and they have such unique cute clothing. Just this weekend I purchased three shirts and a scarf, and it's an off season. The only reason I didn't give it 5 stars is because sometimes the lines to try on clothing is a bit slow. They have three dressing rooms and still somehow there is always a wait. They are very apologetic about it, it's still nevertheless inconvenient.All and all it's a nice shopping experience and you walk away with pieces that you'll enjoy. read more

The employees clearly don't know a thing about customer service and seem to be very snooty. The clothes seem like good quality, some prices are more reasonable than others. Even the manager couldn't care less for any customers that were in the store, which were literally 3. Going in there just seems awkward and like you're bothering the employees. Go to another boutique. read more

Clothes are adorable. But I have gone in twice this summer and felt extremely uncomfortable. As the reviews below states, the employees are rude. You almost feel judged as soon as you walk through the doors. The service is terrible. I can honestly say out of the many times I've been over the past couple of years I only had one helpful employee- young blonde girl. The sweetest and didn't really socialize with the other employees so pretty much she was doing her job. As for the other employees, I get that you are young, but you make many customers feel extremely uncomfortable. Be kind. It's not that hard. And please if someone is standing in front of the register, ring them up.. No customer should ever have to say something because you're too busy talking (all five of them). I'm surprised the owner hasn't done something about this yet- it's been an issue for years and many people agree. ***Sent the review to a friend and completely forgot about last summer. My friends dad passed away and wasn't able to make the return policy (mind you it was like a day or two). The young girl on the phone was extremely rude and handled it extremely inappropriately. My friend has not been there since (rightfully so). read more

By far the cutest place to get clothes in central jersey. They are constantly getting new inventory and the clothes are always trendy and moderately priced. The girls that work there are helpful, even when it is packed. One girl even took the shirt she was wearing off so that I could have it. I've been coming here for years and love it so I do not understand why people have a negative opinion of the place.The place gets crazy busy in the summer and people do not make it easy for the employees with the way they treat the clothes and leave the dressing rooms. read more