I've used Molly Maid three or four times during the last year. My experience has been great! I have a two-story apartment, and they vacuum, wipe, and dust every room in about an hour. They are prompt, conscientious, and easy to work with. I highly recommend them. read more

They aren't doing anything to help their employees during the Covid-19 epidemic in Halifax/Dartmouth. They are making their employees clean houses of people who have been travelling (like one from Florida, for instance) with no warning of these travels until they are around the clients. They also don't get any vetting saying they've been medically cleared and are allowed around people. The only thing employees received is a corporate email stating to wear gloves, and wash hands. BUT did you know Molly Maids isn't even supplying the gloves? Somehow expecting the employees to supply themselves (this comes directly from an inside source so it's not made up). How can a company do this to their employees like this? I know grocery stores are similar but they are cleaning people's PERSONAL PROPERTY. This is a luxury, not a necessity!! Molly Maids, STOP PUTTING YOUR EMPLOYEES IN HARMS WAY Maybe I'm overreacting but to me, this is near criminal. molly maids, you need to do better. read more

If I could rate it as 0 stars, it would be accurate, the cleaners lying about working hours they actually were at the house, they miss not spots but rooms, I'm trying to reach the management more than 3 weeks without response, even though Molly maid has a policy if you are not satisfied, they will get back to your house in 48 hours to clean it, not sure how this scam business still running read more

If you want to pay $181.00 CAD for an hour and a half (sic!!!) shabby cleaning of your studio apartment, and encounter white supremacist aggression in the process (when you are an accented person of color), Molly Maid is for you. The team of two cleaners was sent to me by the apartment complex management. The job at hand, clean the dust and mold from two small windows and two small heating elements, plus general cleaning of this tiny studio apartment. The management didn't think it was its responsibility to have the window frames and heating elements cleaned prior to my moving in, and I had to pay for the service. I didn't know the name of the company they would send. Now that I've looked up Molly Maid on Google, their evaluations are mostly in the realm of one star, and almost all customers indicate that they will never rehire these ladies. On the whole my place is quite tidy because I clean it every other day, but I was away for two weeks and returned to dust accumulation. In addition, I could not deal with the dust and mold on the two small windows and two heating elements I inherited from the previous tenants, and therefore the management company sent Molly Maid. After paying $181 CAD I have a floor with the mop marks (because it was not vacuumed properly), dust still everywhere, only half of the windows mold removed, and cigarette smell from the clothes of one of the cleaner, probably a heavy smoker, that wafts in my place. I am from the SF Bay Area, and always trust my cleaners to do the job while I'm doing other things or away. In SF I pay a total $180 US to have my three bedroom house thoroughly cleaned by a team of three workers, each getting $30 US an hour, which is the going rate. But with Molly Maid, I ended up supervising the cleaners, and encountering racist microaggression from two white ladies whose working assumption, perhaps, is that people of color deserve lesser service or are used to live in dirt, or perhaps they are not used to people of color requesting, albeit timidly, that they perform on the job. Some of the work, such as cleaning the dust underneath the bookshelf, I ended up doing myself, with them watching me, bemused. It is interesting to note that some of the Molly Maid Google evaluations are written by ripped off customers bearing non-Western names. read more