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    Mom's House Cleaning

    3.3 (43 reviews)
    Open 7:00 am - 8:00 pm
    Updated 1 week ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Mom's House Cleaning

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Mom's House Cleaning Photos

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    Monica R.

    I would not recommend Mom's Cleaning, I made the mistake of only reading google reviews and not Yelp. Allow me to start by saying the woman who cleaned my home was extremely friendly, and I believe she wanted to do well but did not. She began with the master bathroom, I checked after the entire bathroom mirror was still dirty, it clearly had not been touched, I ran my hand across the counter and felt debris all over, and the sinks were still dirty. The first thing I did was point this out to the woman, she apologized and stated "I have bad eyes, that's what I have you here for". I then call the owner because I am extremely concerned what the rest of the job will look like. He assures me that this woman has been with them for years and will do a great job. Throughout the cleaning I had to ask her to redo things to the point I just gave up and cleaned after she left. Additionally I asked her to make the bed and put a new duvet on, see video for the results of that also she did not put on the duvet. I then texted the owner a photo and video to receive no response. I spend $213 for this cleaning, extremely disappointing job and customer service so I had to share. Update: I did not ask her to use Clorox to clean the washing machine, I asked her to use it in the bathrooms. Additionally I fixed her job with stainless cleaner, she left it looking like that. This company has terrible customer service and makes up lies about the poor work completed. Hence why I left the review that I did. I texted him at 4pm and did not receive a response until 8pm after the owner saw my review.

    Bathroom mirror, untouched.

    I don't like leaving bad reviews but the experience I had with Mom's House Cleaning was so epically appalling, I feel a duty to warn people against hiring them. I booked a 'deep clean' service for which Lisa quoted me $229 ($247.99 with tax, apparently). Based on the square footage of my home and what I needed done, I was told the cleaning would take about 4 hours. Darla arrived at my home at 10 AM. My partner walked her through the house and reiterated what needed to be cleaned (all the same things we priorly agreed to with Lisa). Darla assured him she understood. When I arrived, 3 hours later, I was expecting most of the house to be finished. Having had my house cleaned in the past, I expected it to smell like, I don't know, a cleaning product or two had been sprayed, or at least to see a mop or something to indicate that some kind of cleaning was happening. Instead, I found Darla in the kitchen (maskless and unvaccinated, btw), wiping the oven. To be clear, in these THREE HOURS, she only cleaned the fridge, the oven, sprayed one of the bathroom showers, and was now waiting for it to 'lift'. I asked if she was aware there were 4 other rooms in the house and how long those would take. She said that she would be done by 3 PM and asked me to Venmo Lisa in the meantime. I took down Lisa's Venmo info, intending to pay when the job was completed, and went into the other room to give Darla space to work. At 2:30 I came out to check what she was doing because I didn't hear any sound of cleaning or movement. She assured me that by 3:30 she'd be done and again insisted I Venmo her boss, which at this point I did, thinking it would perhaps move her along. By 4 PM I asked if she was done with the kitchen-- my partner, who had been avoiding her since that morning, was understandably hungry (it had been SIX HOURS). She said yes (despite a mountain of crumpled paper towels on the counter and a clearly untouched kitchen sink and floor). She entered the common space as we were eating our dinner, and apologized for 'how long this is taking'. Finally, at 5 PM, it set in that this person was not actually going to leave my house any cleaner than it had been before she arrived, so I told her that this just isn't working and asked her to please leave. She insisted I give her another chance, saying she needed to 'finish the job for her and her boss'. Having fully entered the realm of the surreal at this point, I acquiesced and gave her until 6 PM. I then asked if she finished the bathroom, to which she said yes. The bathroom was not only not clean, it had literally not even been touched by a sponge or cleaning product. I pointed out to her that the toilet wasn't touched and she said 'oh, I didn't do the toilet', then the bathtub-- 'oh yeah, I didn't do the tub either', then the counter, with watermarks and hair, etc... So, I asked, 'what part of the bathroom did you clean, exactly?' After this exchange, she quickly gathered her things and left. I don't know how else to describe how we felt following her exit other than violated. We walked through and saw no sign of anything being dusted, mopped, literally NOTHING had been touched in 90% of the house. I immediately called Lisa and left a voicemail describing the situation. Not hearing back, I sent a follow-up text. Two days later, Lisa casually responded, saying that she's 'sorry' but that 'Darla took pictures' and then asked me if I had taken any pictures, which felt to me like veiled intimidation. The bigger concern I had, however, was that Lisa was not at all shocked by my outrage-- her reaction made me realize this sort of scandal must happen regularly at Mom's Cleaning, and instead of improving their business, they have worked out a system to effectively gaslight their customers whilst stealing their money. After I sent her my photos she said 'the best she could do' was to give me 'credit on another cleaning', (which, first of all, I take as an admittance of wrongdoing on their part), but the solution struck me as completely absurd-- why would I ever hire these people again?! The fact that a stranger came into my home and essentially 'hung out' for EIGHT HOURS, taking pictures of my things is beyond disturbing to me and it would be crazy to do business with them again. If you're looking to have your home cleaned, I urge you to go with Wondermaid or literally ANY other cleaning service in SA. Mom's Cleaning is not a legitimate business, it is, as another reviewer called it, a scam.

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    7 days ago

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    Glen T.

    Thank you for the nice review and I will definitely let Monica know

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    12 days ago

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    12 days ago

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    9 months ago

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    2 years ago

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    1 year ago

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    5 years ago

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    4 years ago

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    Glen T.

    Thank you for the great review.

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    5 years ago

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    7 years ago

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    10 years ago

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    Glen T.

    Thank you! We did let Penny know about this.

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    4 years ago

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    Glen T.

    Thank you for the wonderful review. Let us know if you need us again.

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    4 years ago

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    5 years ago

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    Glen T.

    Thank you for the awesome review

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    11 years ago

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    7 years ago

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    Glen T.

    Thank you for the kind review! We look forward to seeing you again.

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    5 years ago

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    Glen T.

    Thank you for the great review! We let Jacqueline know of this!

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    8 years ago

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    Glen T.

    Thank you for the wonderful review!

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    5 years ago

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    7 years ago

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    9 years ago

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    Thank you for the kind words.

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    7 years ago

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    11 years ago

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    Thank you

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    10 years ago

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    Thank you for the kind review!

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    7 years ago

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    Thank you for the kind review

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    7 years ago

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    We are glad that we could help. Thank you for the nice review!

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    10 years ago

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    Thank you for the positive review!

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    11 years ago

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    Awesome review

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    10 years ago

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    Thank you very much for the kind review

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    11 years ago

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    Thank you. We did let them know of this review.

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    10 years ago

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    Page 1 of 2

    Ask the Community - Mom's House Cleaning

    Review Highlights - Mom's House Cleaning

    As challenging as it is to deal with a family member passing, Ben and Sarah were understanding and followed my lead to make it easier for us.

    Mentioned in 4 reviews

    Read more highlights

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