Monica came yesterday to start cleaning our house. She was fast, efficient and did an amazing job. Well worth the money. I'm so glad we gave Mon's House Cleaning a try. I found them on Next Door. I will have Monica back every two weeks! read more

Do what you get paid for. If your customer specifically pays for specific things that you charge for, and they are clearly communicated up front, don't get paid and not even attempt to do those specific cleaning requests. And afterwards, do nothing to fix it, and instead try to guilt and upsell your client on your mistake. You and your business are terrible. read more

I paid $411 total for 4 hours of cleaning arranged, discussed, paid in advance for the following: Cleaning with the below add-ons: - Cleaning inside of refrigerator - Cleaning inside of oven - Targeted grout scrubbing I was quoted 3 hours or possibly 4 depending on the condition of the refrigerator/oven. The grout, fridge, and oven were not even touched. When we called this out to them they first said that we didn't request it. Upon showing them the receipts where this was requested and confirmed they said that we only paid for 4 hours (specifically that's that's "all we wanted to pay for" when we paid for the upper limit of the quote) and they couldn't get to those things and also that they typically only sweep vacuum and mop - even though targeted grout cleaning was requested, agreed, and paid for in advance. They then tried to upsell us with an additional 2 hours of service and guilt us over the grout cleaning by saying "if you do want [Kim] to get on her hands and knees to scrub that grout I will have to charge for that". Completely inappropriate and unprofessional to attempt to guilt the customer over a service you offer, that was discussed, agreed, and paid for in advance. There are other parts of the house that were sub par for the cleaning expectations - we have a single area rug in our home that looked uncleaned, portions of the shower were not cleaned as I would have expected, and one of the photos they sent showed someone sitting on the backing of our couch (not cushions or where you would be seated) which we would not even sit on because it damages the couch. Overall extremely disappointing service, would not recommend. The additional layer of disappointment is that we thought we could trust them because they preach integrity and Christian values - only to find a lack of integrity and deceitful practices. read more

Both Jasmine and Lindsey did a wonderful job getting our new house ready for move-in. Was able to schedule for a Friday and they were prompt, friendly, and meticulous. Thanks for a job well done, Ladies! read more

Sold our house in Boerne and needed a move out clean. They did a great job! We had 2 ppl with discount at $40/per person and $20 for outside SA and gas. We thought it was a good value as it was last minute. read more

They did not do quality work. Everything was done with very little effort. Blinds were not cleaned properly. Cabinets were not cleaned properly. Shower was not cleaned properly. Floors were not cleaned properly. I do not recommend. They called me several days later to collect a $50 trip charge because they forgot. read more

great service, glen called within 10 minutes if request and Monica did great job! I felt comfortable leaving home while they worked. Fair price and i'll use them again read more

I scheduled this service about 10 days in advance. The two women were to arrive at noon on a Monday. By 2:00 they had not arrived and they called at 3:00 to say that they would not make it that day. I was prepping my house to be listed for sale and had the photographer scheduled for Tuesday (the day after the cleaning). I rescheduled the photographer to Wednesday and pushed the cleaners to Tuesday. They arrived at 9:30, spent 4.5 hours and ONLY cleaned the upstairs of our house. Our house is on a hill so there are 3 stories. I told them that I needed them to come the next day because of the photographer. They said they would be there at 9:30 Wednesday morning to finish before the photographer. By 10:30 nobody had arrived and when I called nobody was planning on coming. Glenn, sent ONE person at 1:00 and another person at 2:00. By 4:00 when the photographer arrived the house was STILL not clean. I paid close to $600 and still had dirty plantation shudders that hadn't been dusted, floors that hadn't been mopped and an entire floor that hadn't been dusted. I complained and they sent the women back again on the following Monday to "finish" but just as they were wrapping up they got in a fight with the office and quit, leaving their mop bucket, dust piles on the floor and things STILL UNFINISHED. It is now five days later and I'm still finding areas that haven't been mopped or dusted, soap scum on bathroom floors. Overall, they took what is already a stressful time (prepping a house for sale and moving) and made it even more stressful. Not to mention that I have had to hire an entire different company to clean my house AGAIN. read more

I would not recommend Mom's Cleaning, I made the mistake of only reading google reviews and not Yelp. Allow me to start by saying the woman who cleaned my home was extremely friendly, and I believe she wanted to do well but did not. She began with the master bathroom, I checked after the entire bathroom mirror was still dirty, it clearly had not been touched, I ran my hand across the counter and felt debris all over, and the sinks were still dirty. The first thing I did was point this out to the woman, she apologized and stated "I have bad eyes, that's what I have you here for". I then call the owner because I am extremely concerned what the rest of the job will look like. He assures me that this woman has been with them for years and will do a great job. Throughout the cleaning I had to ask her to redo things to the point I just gave up and cleaned after she left. Additionally I asked her to make the bed and put a new duvet on, see video for the results of that also she did not put on the duvet. I then texted the owner a photo and video to receive no response. I spend $213 for this cleaning, extremely disappointing job and customer service so I had to share. Update: I did not ask her to use Clorox to clean the washing machine, I asked her to use it in the bathrooms. Additionally I fixed her job with stainless cleaner, she left it looking like that. This company has terrible customer service and makes up lies about the poor work completed. Hence why I left the review that I did. I texted him at 4pm and did not receive a response until 8pm after the owner saw my review. read more

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Ask for Jessica And Xochitil! They are thorough, polite, friendly and love a good cleaning challenge. I had them come to my mom's before the holidays and they're coming back this month to get the house is spring cleaning tip-too shape! Payment is easy via their office. I think I used Venmo. All around convenient and easy to work with. read more

I don't like leaving bad reviews but the experience I had with Mom's House Cleaning was so epically appalling, I feel a duty to warn people against hiring them. I booked a 'deep clean' service for which Lisa quoted me $229 ($247.99 with tax, apparently). Based on the square footage of my home and what I needed done, I was told the cleaning would take about 4 hours. Darla arrived at my home at 10 AM. My partner walked her through the house and reiterated what needed to be cleaned (all the same things we priorly agreed to with Lisa). Darla assured him she understood. When I arrived, 3 hours later, I was expecting most of the house to be finished. Having had my house cleaned in the past, I expected it to smell like, I don't know, a cleaning product or two had been sprayed, or at least to see a mop or something to indicate that some kind of cleaning was happening. Instead, I found Darla in the kitchen (maskless and unvaccinated, btw), wiping the oven. To be clear, in these THREE HOURS, she only cleaned the fridge, the oven, sprayed one of the bathroom showers, and was now waiting for it to 'lift'. I asked if she was aware there were 4 other rooms in the house and how long those would take. She said that she would be done by 3 PM and asked me to Venmo Lisa in the meantime. I took down Lisa's Venmo info, intending to pay when the job was completed, and went into the other room to give Darla space to work. At 2:30 I came out to check what she was doing because I didn't hear any sound of cleaning or movement. She assured me that by 3:30 she'd be done and again insisted I Venmo her boss, which at this point I did, thinking it would perhaps move her along. By 4 PM I asked if she was done with the kitchen-- my partner, who had been avoiding her since that morning, was understandably hungry (it had been SIX HOURS). She said yes (despite a mountain of crumpled paper towels on the counter and a clearly untouched kitchen sink and floor). She entered the common space as we were eating our dinner, and apologized for 'how long this is taking'. Finally, at 5 PM, it set in that this person was not actually going to leave my house any cleaner than it had been before she arrived, so I told her that this just isn't working and asked her to please leave. She insisted I give her another chance, saying she needed to 'finish the job for her and her boss'. Having fully entered the realm of the surreal at this point, I acquiesced and gave her until 6 PM. I then asked if she finished the bathroom, to which she said yes. The bathroom was not only not clean, it had literally not even been touched by a sponge or cleaning product. I pointed out to her that the toilet wasn't touched and she said 'oh, I didn't do the toilet', then the bathtub-- 'oh yeah, I didn't do the tub either', then the counter, with watermarks and hair, etc... So, I asked, 'what part of the bathroom did you clean, exactly?' After this exchange, she quickly gathered her things and left. I don't know how else to describe how we felt following her exit other than violated. We walked through and saw no sign of anything being dusted, mopped, literally NOTHING had been touched in 90% of the house. I immediately called Lisa and left a voicemail describing the situation. Not hearing back, I sent a follow-up text. Two days later, Lisa casually responded, saying that she's 'sorry' but that 'Darla took pictures' and then asked me if I had taken any pictures, which felt to me like veiled intimidation. The bigger concern I had, however, was that Lisa was not at all shocked by my outrage-- her reaction made me realize this sort of scandal must happen regularly at Mom's Cleaning, and instead of improving their business, they have worked out a system to effectively gaslight their customers whilst stealing their money. After I sent her my photos she said 'the best she could do' was to give me 'credit on another cleaning', (which, first of all, I take as an admittance of wrongdoing on their part), but the solution struck me as completely absurd-- why would I ever hire these people again?! The fact that a stranger came into my home and essentially 'hung out' for EIGHT HOURS, taking pictures of my things is beyond disturbing to me and it would be crazy to do business with them again. If you're looking to have your home cleaned, I urge you to go with Wondermaid or literally ANY other cleaning service in SA. Mom's Cleaning is not a legitimate business, it is, as another reviewer called it, a scam. read more

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Bad job! if you don't supervise them cleaning your house. I did a mistake by leaving the cleaning ladies by themself. After I'm gone they skipped all the cleaning work and got my signoff by showing the bathrooms and left(bathrooms were clean) . I could't check enough because I was busy moving and I trusted them thinking they are professional cleaners. When I came back after 3 days after a trip right after cleaning I found lot of unclean areas. I have attached after cleaning pics. (Only 1 window blinds was cleaned out of 5). When I called their business owner. he was polite but declined any corrections stating they have policy only for 24 hours clearly mentioned in the website. I give 2 stars for clean bathrooms read more

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I called on Saturday evening to see if they had any available crews for Sunday for a last minute cleaning so I could move out of my house. The man told me that he had a crew available and said that her name was Penny and let me know it would be $179 to clean my master bathroom, one and half bathroom, kitchen (to include oven and fridge) and to vacuum my entire 3 bedroom/2.5 bathroom 1,042 sq ft. house. He also told me that Penny was deaf and communicated through mostly text just to give me a heads up. Penny texted me later that evening and let me know when she would be at the house. Unfortunately, when Penny arrived to my house there was a power outage that affected the entire neighborhood. I know some sign language and let Penny know my name and that the power was out so she might not be able to vacuum unless it comes on later. We did have water, so that should not be an issue. Penny came in and started cleaning the oven right away and I honestly never even saw her take a break. After about 20 minutes we left and let her know that when she was almost done to text us so we can come back and pay her. When we walked into the house we realized the power was back on and she vacuumed the entire house! It was spotless! The carpet looked amazing and all the pet hair was out of the carpet and baseboards. The oven was put completely back together and looked brand new and for being a black oven sometimes it is hard to get all the grease out. She cleaned the bathrooms perfectly and the fridge was completely spotless as well. We were completely amazed! Not to mention she did it all by herself and it took less than 3 hours. We were so thankful that she was able to come and clean with a last minute notice and did a fantastic job! I highly recommend Penny and Mom's Cleaning Service to anyone that is military and PCSing or just needs cleaning service in general. Did I mention that she said if she missed anything or we were not satisfied she would come back within 24 hours and fix it? AMAZING! Of course, we had no complaints at all but it was a great policy to have! Thanks Penny! read more

Great job cleaning our house after some renovations. The amount of work done in a couple hours was fantastic. Great communication and professional service. Recommend for anyone looking for a cleaning service. read more

I paid two ladies to come to my home, I needed them to clean the kitchen the living room which no one ever sits in and I just really needed it dusted, also needed three bathrooms plus the kitchen floor and then vacuum the living room floor in preparation for a home appraisal. I paid for three hours at $240 . They dusted and vacuumed the living room, organized the kitchen and vacuumed. They did not do any of the bathrooms as agreed and I had to go back into the kitchen and re-clean the stove, and the stove hood, which they didn't touch so in all it was the worst money I have ever spent, and I will not recommend them or use their services ever again in the future. read more

We had our chimney cleaned recently, and afterward discovered that our entire first floor was covered in a layer of very fine soot that you can't see until you realize the bottoms of your feet are black... With a week to go until Thanksgiving and family coming in the next day, we were desperate. Everyone told us they were booked out at least 2 weeks, and even Mom's said they didn't have an opening, but they'd see if there were any cancellations and they'd call us back. They DID call us back and one of their cleaners who wasn't even on call that night said she wanted to come help us because of our situation. She was an angel and helped get our house back to normal that very night!! Blown away by the service and care from this company. read more

I would not recommend. The last two individuals they sent to my house to clean stole over $5,000 in jewelry. Most of this were items my deceased mother gave me or of significant sentimental value. This was not done my amateurs as they took everything of quality...all gold rings/bracelets and high quality silver that were in Tiffany's bags. If they did this to my house, how many others??? When I called the company to inform them about this they were surprised and that they would have the two ladies take polygraph's but no other resolution. They even cashed my check for cleaning my house which was poorly done. I later filed a claim with my own insurance company and filed a police report. I would really find out more about what type of pre employment testing they put their staff through. This is true and I called to tell you this happened and called my insurance company right away, which filed the claim. I can upload the police report read more

Have had this small business clean my place twice now, an initial deep clean, and a follow up tidy up a couple weeks later. Pretty thorough, they've been very communicative and easy to work with on scheduling. Will continue to use their services. Thank you. read more

It was a wonderful and surprising Mother's Day gift in which I was grateful to have the day off from deep cleaning. Jacqueline took her time and thought into some detailed cleaning such as the bathroom/shower areas. Moving onto the floors, they were left sparkling clean. The dusting made it easier for me because I tend to irritate the cough. I was very much impressed with the counters in the kitchen area. Even now I look around the house and see what an amazing job was done. I recommend Mom's House Cleaning and hope you have a memorable experience such as I did. By the way, extra COVID precautions were taken during this time. read more

I don't have any complaints. We did a move out clean and it was immaculate. The house smelled wonderful. The crew was awesome. I scheduled a move out clean, when I came by to check on them they were finishing up. I didn't have any complaints after doing a walk through they did wonderful. I'd definitely recommend that crew. I can't speak for the whole business but the crew I had was awesome. read more

The fact that this company is posting detailed responses trying to blame the customers when they have provided a horrible service shows how unorganized this company is. If you are blaming me for your quotes, that is not my problem. Apparently the person who is quoting wrong. I told you the exact square feet of my house and how many bedrooms and how many bathrooms. The bottom line is you did not complete the job you were hired for. read more

Shirley and her crew did an amazing job on our home. They were so friendly and made sure everything was to our liking before they left. I would highly recommend them, and I look forward to having them back on a regular basis. read more

Patsy did a last minute (Military-related) move out clean for our pretty messy 2 bed/2 bathroom. The oven and fridge was extra, but SO worth it! She killed it! She was very punctual and friendly too. read more

We've been using Mom's House Cleaning for almost a year having our home cleaned weekly. Sarah and Ben are fantastic; they are thorough, fast and hard working. We're very pleased with our service and impressed with how great they are as a team. Our home is over 3000 sq ft and they are able to scrub all bathrooms, dust, vacuum carpets, sweep and polish hardwood, entirely clean the kitchen and leave our home feeling immaculate. We like they so much our in laws started using them!! Recommend 100% read more

This is an update of my review for Mom's Scam Service. Once again, do not waste your time with these garbage people. They are pathetic and as unprofessional as it gets. Everything I said in my review was absolutely true. Since leaving it, I've had multiple weird texts from multiple numbers to my personal phone. They've even made fake Yelp accounts to send me insulting and strange messages. I am so glad I left my review because it helped people avoid being ripped off or possibly robbed. One of the owners even texted me the make, model, and color of my car like I would be intimidated. I've never been intimidated by trash and I never will be. Please, do not waste time or money contacting this "business." Hopefully they'll give up on the scam if they haven't already. I think they have a website stating some nonsense like they've been in business in the community for 20 years and blah blah. It's complete garbage like them. You've been warned. read more

I recently inherited my mothers home after her passing. We moved all of the furnishings out and did the normal vacuuming and dusting. I called Moms House Cleaning as I wanted it spotless prior to putting it on the market for sale. The pair that came out were nice enough but did only an adequate job. The pantry floor was not cleaned, the baseboards were apparently dusted but not really wiped down, there were a few places that had minor splatters on the wall which were left(I cleaned them in 5 minutes with paper towel and spray cleaner),etc. As I said adequate but not what I would consider a professional cleaning. read more

No stars from me. Mopped my floors with mud, never seen anything like it. A few other things but the kicker was they didn't make beds. I asked why, that would be like us going through your underwear drawer. What cleaning company doesn't make beds? read more

Not in my 40 years on this planet have I received such awful service. I requested a full-service home detail for my Mother's Day gift and I told them money was no object when booking my appointment because I wanted a deep cleaning. Any feature or service they offered is what I requested. What I returned home to was unmade beds, a mildewed shower that still had my husband's wash cloth on it from his morning shower (they never even pulled back the shower curtain to scrub the shower or bath!), undusted shelves, unpolished wood furniture, food spots on the dining table, and an entire list of other things one would think is BASIC house cleaning - not even the highly detailed deep cleaning I paid for. After requesting a refund and sending them photos of mildewed showers, unmade beds, and mopped spills on the floor, I was quoted the "our refund policy states blah blah blah". They wanted to sent our more cleaners, but my order had been time sensitive for Mother's Day. Sadly, after their poor customer service, I'm having to reach out to a small claims court which they claimed was me 'threatening them". So, here I go forward with a legal proceeding all because I chose the wrong company when needing a house cleaning service. read more

I will not be using this company again. I booked them twice and both times, I was disappointed. The first time, I booked them since they were cheap and offered a military discount. It was a couple that came in to do the cleaning. The cleaning itself was fine. I was very pleased with the stove. But I did not like that they were late, they reeked if cigarette smoke when they arrived, and they didn't wipe the kitchen counters. The 2nd time I booked them, it was for a move out cleaning. I was told all surfaces would be wiped down. I paid extra for the inside of the stove to be cleaned. When it was time for the cleaning crew to arrive, they texted me and asked if they could come 2 hours later instead. I said fine. But even then, they still weren't there at the later time we agreed. I had already pushed back and moved my schedule around them, so I'm already annoyed. After waiting 30 mins, I had things to do, so I left cash for them with a $20 tip bc I wasn't sure if I'd be back before they finished. I texted the cleaner the details and confirmed with her the services I booked when I made the appointment. She was nice and very responsive, just late. I get home later that evening to check on the cleaning and I was very disappointed. First of all, the place wasn't that dirty to begin with, but I didn't have time. I really needed a sweep, mop, vacuum of the floors, stove (inside and out) and all surfaces to be wiped or dusted. What I got was the inside of the stove cleaned. The outside of the stove was completely untouched. The kitchen counter tops were again, untouched. The outside of the fridge and microwave weren't wiped either. The washer and dryer, which I would have thought as a surface would have been dusted or wiped, but nope. Untouched. They did vacuum the bedroom. And they kind of swept the floors but missed a lot of areas. This was the worst cleaning job I had seen! I will not be booking with this company again bc at this point, I'm just wasting my money. I told the owner very specifically what needed to be cleaned. I re-iterated that to the cleaner, but by their actions, they don't care. read more

I hired this cleaning service to do a move out clean and was thrilled that I found such a great price. Now I know why they were so cheap. The service is sup par. The move out clean is supposed to cover windows, blinds, baseboards and a wipe down of my walls of which only half was done. Only the bedrooms were treated with this kind of service. My living and dining area walls were not wiped down, my windows weren't even touched and my baseboards were overlooked. They charged me extra for pet hair (which I didn't mind paying) but after paying extra I expected at least the basics of which were promised to be done. I had to pay another cleaning crew last minute to come clean after they left. I appreciate the military discount but I will not be using or recommending them. read more

We bought a semi-large home, 2700 sq ft. and we optioned to have "everything" cleaned before moving in. We paid for a deep cleaning (3hrs) and choose the additional Cabinet and Drawer cleaning....the total cost was around $300- not the cheapest but not the most expensive either. The cleaning crew consisted of a young couple who started in our bedroom immediately like we asked- however, it wasn't long until my wife noticed that windows sills were dusty, wall trim was dusty, and the shutters remained untouched. Even though my wife reminded them to do these things (as part of the agreement on the phone)...they were still performed subpar. And the worst....our kitchen countertops were forgotten about and the kitchen drawers were dusted (not wiped clean) at best. When we called to notify the owner, he was polite- but his only course of action was to recommend another cleaning at a 40% discount. What good does that do when your furniture and housing goods arrive the day after the original cleaning? Will not be repeating business here again. read more

Called Mom's House Cleaning after I could not keep up with keeping my house clean and my crabby children refused to clean (even with payment). Mom's House Cleaning was quick and easy to get a quote and make the arrangements. They sent Ben and Sarah. Ben and Sarah are amazing!! I feel very comfortable with them in the home when I am not there. Everything is sparkling clean. They even picked up and cleaned my son's disgusting room. He left them a note thanking them and was so excited to have received a note in return. They are so easy to communicate with. We love them! read more

Mom's house cleaning was available to come on short notice after we had an event at my mom's place. It was a couple who did the cleaning and my mom said they worked really hard and did a decent job. They do an excellent job of being available and everyone I dealt with to make the arrangements was pleasant. You can also pay online which is convenient. read more

ok this is the second time i used moms.first time was really not pleased had to remind the guy to do certain things that was on Their List of stuff that is done. he did blow my leaves on patio gratis because i had one. had to go behind some stuff he did even though it was extremely hard for hence hiring help in the first dang place. ok 2 years later give it another chance talked with owner about not sending same guy.( no longer there ok) He reassures me next person is well trained. The lady that comes does a real good bathroom job.kitchen ok bedroom ok. i will use again . i will request a whole living room vacuum and closet vacuum for next time. read more

We had another small company booked today for a deep clean of our house we moved out of yesterday and they flaked on me at the very last minute. I panicked, as the new owners are set to move in tomorrow and I called all around town and most crews were unable to accommodate me. However, Mom's was able to make arrangements. I'm so thankful for them getting me out of such a high stress situation and also, they did a wonderful job cleaning. read more

I called in order to get my mom and grandpas apartment cleaned. The set up and appointment making was easy. The couple that came to clean the apartment did a fantastic job. Thank you! read more

Ben and Sarah are an outstanding team. They followed my directions and were able to take a messy house and transform it into a home that was inviting and clean as possible. I am trying to book them again to help with the rest of the hoarding mess my mom left behind. As challenging as it is to deal with a family member passing, Ben and Sarah were understanding and followed my lead to make it easier for us. Thank you!! read more

Mom's house cleaning has been great service for me and my family. Their prices are reasonable, the service is exceptional, and every person I've worked with has been professional. I've used other cleaning services in the past, but I've never gotten the consistency that I get with Mom's. read more

Sarah and Ben with mom's house cleaning are very good. They are on time, follow directions exactly, and do a great job. J respond very well with input and feedback, & I have no complaints. read more

Buyer beware. I booked them to do a move out cleaning. I read the list of things they clean on a move out cleaning and was disappointed my $165 didn't cover standard things like cleaning the tops of the door frames, drawer and cabinet wipe down. I was pleased with the cleaning of the refrigerator and stove.I would not recommend them to anyone. read more