Was looking to replace our roof and requested a quote. Ended up going with a different provider and received an incredibly rude email which I attached. If the owner is this temperamental before you work with them, I wouldn't want to know what he's like when something goes wrong. After reading this do you trust this business to have your best interests at heart? I would recommend doing what we did and finding a different company. read more

Monarch Roofing - Rude email from owner - Roofing Near Me - Houston, Texas

I called Monarch as I discovered a roof leak that was manifesting itself as a leak in my ceiling - all of this, of course, during a particularly rainy period in Houston. Given the weather, Monarch was able to come out the next day - Shane came himself to look at the leak from inside the house and attic as it was still not safe to go up on the roof in the weather. Then, 2 days later, they were able to get a crew out to inspect the roof and make the necessary repairs. Communication was a bit frustrating at times as the time table kept changing and we were running up against another round of multi-day rain chances, but it all got fixed in the end. We ended up replacing 9 rain collars and some roofing around my furnace vent, totaling $750. Seemed a bit steep, but when it comes to roof leaks and impending rain I didn't have much wiggle room to start over and get new quotes. I did appreciate that the crew doing the work took before and after pictures - that provided good peace of mind. read more

BEWARE BEWARE BEWARE This company will write a so-so 'contract' and then change orders over and over again until you've spent twice as much as discussed. They do not provide the change orders in writing!! We learned the hard way. We have had to spend $6000 to repair the roof installed 2 years ago by this company. The roof that was supposed to cost $8500....came in at about $19,000 and has so many problems that the insurance company wouldn't renew our homeowners policy. The owner Shane Schlemeyer is just a broker and a smooth talker, but don't be fooled. He is not a roofer. He doesn't even go on the roof. He just hires subs. Can I leave MINUS 5 STARS? read more

Monarch Roofing - NAILS in the roof and the edges are cupped where they shingled over instead of replacing wood - Roofing Near Me - Houston, Texas

I needed an estimate for a real estate client and since Shane had previously done work for the sellers I called him. He answered the ohone immediately and got me the estimate the next day and it was very reasonable. Now we'll have to see if the sellers are willing to help with the cost. read more

When we bought the home, it actually had two layers of roofing. Not good. Fortunately we found Monarch Roofing. I don't believe they were the cheapest bid but my husband and I felt very comfortable working with Shane and the products he offered. Fast forward nearly six years after install, Shane personally came to do a roof check, ensuring all was in order at no cost! Talk about standing by your work and product. Dependable. Competent. Honest. Thanks Monarch Roofing. read more

Excellent service, was completed on time with no issues and also fixed a couple other items at no cost on a later request. Very happy with the outcome. Would certainly recommend and use again. read more

This company replaced our roof 4 years ago now. We discovered multiple leaks and damage due to poor and improper installation, and now almost 5 weeks into trying to reach the owner for resolution under our contract and warranty. We have had the foreman out confirming the error of installation, work that should have been completed but was not and the damage it is causing. Also the owner is aware of many roofs just like mine in this same condition. The owner however is only wanting to fix 3 active leaks only. Please do not fall for this owner or his warranty because he does not stand up to his word! read more

We went through Monarch roofing to have our roof and 3rd story balcony fixed. They subcontracted our work out to someone else. Extremely poor communication the entire time. They fixed the roof, and charged us for it but did not fix ALL of the issues on the roof. They fixed "something" and charged us $600.00 but when we looked in the attic where the issue was, nothing was fixed. They never once sent us a picture after we asked multiple times. They never came back to complete the repair on our balcony. We have called over 5 different times in a span of multiple weeks and have never been able to get someone to come back out. When we finally got someone to reply and say they would come out (a month later) they quoted us $100 more than they originally said. AND NO ONE SHOWED UP. Even though this repairman was sub contracted through monarch, We will be looking elsewhere for repairs and will not be recommending Monarch to anyone. And will be reporting them to BBB. This was too much of a hassle to go through. DO NOT USE THIS COMPANY. read more

Shane and the team at Monarch Roofing recently re-did my roof. Pre-installation, Shane was very helpful in assessing the existing roof, providing photos, walking through my options, and helping select the appropriate roof. He was patient and understanding, even bringing by a shingle book for my wife and I to review on a Saturday. The installation was a great experience - the crew showed up on time, worked non-stop through a Houston summer hot Thursday and Friday, sent photos once complete, and left the job site clean and free of nails or debris. The roof also comes with a warranty. The pricing was fair and transparent. Would recommend to friends and family! read more

I first met Shane about five years ago to get a bid on a new roof when another contractor told me that it was critical that I get a new roof now. Shane got up on my roof personally and informed me that I still had a few areas on the roof that needed repair, but it was still in good shape and had could wait a few years to replace the entire roof. That was good news as it allowed me to plan for the expense of the new roof in the future. When the time came to replace the roof, Shane and his team did an awesome job. They were very professional and took great care with moving my patio furniture and plants to complete their work. I highly recommend Monarch Roofing! read more

"Fixed" my roof twice, now doesn't respond to warranty related emails. Suggest you look elsewhere for roofers.

Business must be good - I called for a free estimate and was denied. The owner was unhelpful, unsympathetic to my roofing repair needs and offered no help whatsoever. The best word I can use to sum up my experience with Monarch is "shocking". read more

Shane and his team are truly top-notch. Great craftsmanship and even better customer service! Highly recommend!

Monarch Roofing replaced my roof this weekend. I was able to deal directly with the owner of the company right from the beginning. He worked with my insurance company on my behalf and that reduced headaches. The quality of materials, quality of work, professionalism of the staff and the care they took to protect landscaping and cleanup afterward was TOP NOTCH. The entire experience, start to finish has been absolutely enjoyable. I ended up with a higher quality, better looking roof than was originally installed. I feel really good about the whole experience. I highly recommend Monarch Roofing! read more

Absolutely impeccable! Our experience with the Monarch team was beyond reproach and we had issues during the work, a sudden storm came through right after the decking over our kitchen came off. While they tried to tarp quickly, when I showed our rep that rain still came through the first thing he said was, "We will take care of this" and they did, no questions. Not only did they take care of all of the drywall issues they introduced us to some really incredible drywall and paint professionals. Truly impressed and would recommend them without hesitation over and over! read more

Just got off the phone with Monarch... what a disappointment. Like most individuals, we shop around for quotes in order to get a baseline on pricing. I was told by the foreman, they normally bring a service crew with them upon inspection and complete the work in a "same day sort of service fashion". This is completely fine, provided I've settled on this contractor for services. However, when I explained to the gentleman he was more than welcome to bring his crew along, but I still intended on getting quotes from other companies, they were unwilling to show up unless the work was guaranteed to them. It seems unreasonable to commit to any contractor sight unseen, price unknown. That doesn't make good financial sense. read more