New to Ottawa, first time to a clinic here and am so grateful for the kindness the receptionist…read moreshowed me, allowing me to be seen at the end of a busy day even though we did not have an appointment. The doctor was everything you'd hope for and dealt with my issue quickly, calming my fears and referring me to a specialist as well. Solid A+ experience.

The receptionists are totally a mess. They managed to lose my information already 2 times, and my…read moreappointments disappear from their system with no explanation. I've wasted too much time with them already.

I was referred to Dr. Schachter after having been to emergency rooms at the Civic and Ottawa…read moreGeneral Hospitals 4 days in a row over the Labor Day weekend 2025. ( Three times at the Civic and once at OGH) All of the doctors and nurses thought I would require surgery and referred me to Dr. Schachter. She did all the required tests and exam and was the only one to give me a perfect solution that did not require surgery. I am very grateful. I have been to the riverside hospital to see her and never had a long wait.

I've had excellent care from Dr. Schachter over the last several years. She has been kind, very…read moreknowledgeable, and straightforward. Her office staff have always been pleasant with me. Her practice is very busy, as are most doctor's practices these days, so you might have to wait for your turn to come up. But that's par for the course these days with our overloaded health care system. And you do have to pay for parking but you have to pay at most doctor's offices and often it's very expensive. At least at Dr. Schacter's office the parking fee isn't very expensive.

This place has the greatest number of specialists, and I was able to have my first free consult…read morewhich let me understand the process before settling with the therapist and paying. you cant do that with a dentist or physiotherapist! Love it!

Everyone I interacted with was friendly, capable and eager to be helpful. The receptionist and…read moreoffice help all greeted me by name with a smile every time, Dr. Frankovic made me wait long enough to make me wonder once (the only reason this isn't a 5 star review) but every other time, I was immediately shown to a room and seen right at the time of my appointment. My physio was Maria Manzon Barteau and she was excellent. She was never in a hurry or distracted, she was attentive and personable, listened well, explained what she was doing and made sure I understood all the "homework" instructions before I left. All told, they put a pleasant spin on a rather painful experience for me.

Despite having her as my family doctor for 10+ years, I am always treated like a second-class…read morecitizen when I go in there. For starters, her office doesn't have a switchboard. So booking an appointment is in itself a nightmare as you can sometimes call 20+ times in one day and always get a busy signal. Secondly, when you do finally get through, you'll discover that the closest appointment you can get is always at least two to four weeks away. For this reason, I have most frequently had to visit walk-in clinics elsewhere when I've needed medical care in the past. Sometimes I will schedule follow-up appointments with her for these same issues. Once she told me, "Please do not go to a walk-in clinic, because I get billed for that." I thought that this remark was quite unprofessional and I informed her that I wouldn't have to go there if I didn't have to wait a month for an appointment here. Reception staff are terribly unfriendly. I once stood at the desk waiting over ten minutes for the two receptionists to finish their conversation and acknowledge my presence. Lastly, they do not do appointment reminders in any form - so make sure that you write the time and date down correctly. I showed up 20 minutes late to an appointment once, believing that it started later, only to be told that I wouldn't be able to see the doctor because I got the time confused. I had been waiting for the appointment for weeks. A stupid mistake on my behalf, but this is the 21st century and I do not know what office doesn't send out some form of appointment reminders. Lastly, I once visited her with a severe problem regarding my throat. I told her that I had done some research online, and I thought it was a certain type of virus causing the infection. She told me to "stop Googling my symptoms", dismissed my analysis of the problem and informed me that it was likely a bacterial infection instead. When nothing got better after a week, I returned to her office, begging her to take another look, and she again dismissed my concerns regarding the virus. It took visiting my DENTIST for God's sake, who CONFIRMED that it was likely what I thought it was in the first place, for her to pay any attention to what I said. He ended up having to call her, ask her to order the test for me, and sure enough, when I got the results back, it was positive for exactly what I had thought. I was also informed that the medication I had been taking for the "bacterial infection" that she thought it was had actually exacerbated my symptoms, causing them to last for an exceptionally longer period than normal. If you're looking for a family doctor, I'd recommend looking elsewhere.

I have had Danielle for many years and she and her staff are like family. I am not fond of her…read morereplacements but Danielle is a very thorough doctor and very caring. I trust her. I am in the United States for an extended visit however if I have any medical issues, I'll go to Danielle before I go to a doctor here. Medical attention and the insurance are a disgrace