I find the staff here very kind and courteous. I have never waited in line for more than 5 minutes.read more

If I could give them a lower rating I would. The bank manager has never once picked up the phone or…read morereturned a message. They clearly did not care that my business was a customer in spite of paying the excessive fees and lied to me to get me to open the account.

garbage bank they don't have bullion or even carry coins in the Richmond location or carling(Ottawa…read morerich neighborhood) only in the atms and only paper bills. most unprofessional establishment I've ever had the displeasure of being forced to use. they also constantly pester you even if it's only been a day late and u always pay on time they spam call u to demand money. disgusting display of entitlement considering the customer can't even access their own money 99% of the time. also the ui both in app and windows is so old it genuinely must've been founded by the crypt keeper, probably the same person behind the protocol of funds on hold for 5 business days even for a gov cheque. also their tellers aren't even tellers anymore they're essentially receptionists because they have no idea what their job entails. do everyone a favour and go out of business already. CIBC can politely suck my farts!!!:)

Very convenient branch, it's right in the south keys mall in case you run out of money while…read moreshopping. I would recommend coming before the end of the work day if you have a lot to do with the tellers because the lines get very long and there aren't too many staff members on the till.

For years, Alterna Savings has been my bank of choice because of their dedication to community,…read moresmall businesses and their support to me as a client. As a long term customer, I am particularly pleased with Asma Shams, a personal banking officer at the Billings Bridge location in Ottawa. Asma is extremely knowledgeable about the services Alterna offers, financial matters in general, and provides sound advice and options to support my financial goals. Asma goes out of her way to ensure customers are aware of Alterna services and financial options. She is one of the most pleasant, people oriented and business minded banking officers I have met over the past few years. I highly recommend her as a point of contact to discuss any banking or financial issues.

Update: As time as gone on I am more familiar now with this Coop. While the branch has good staff,…read morethe credit union not so much. I DO NOT recommend using Alterna. For a number of reasons. They come out on top for withholding information, and outright lying and not being honest with their customers. It is astounding what we have found out about them in the last few days. Discussions with their people for some banking needs has led us to find out certain information they withheld; discussions with other finance institutions (not banks) has revealed that they have the reputation in finance circles as a ridiculously difficult place to obtain a mortgage and were advised to stay away from them. Indeed we see now that after 4 years there have been promises not kept, and that they have no inclination to really help a customer...just keep your business. It's hard enough right now to live in this day and age. One would think that a bank would want to take your money, help you invest, or purchase a home. Let me tell you, the joke was on us. Don't let it be on you as well.