Big waste of time! They collect a ll t he information they can on you and then won't lend to you!…read more Don't waste your time!

Mercy was an amazing Customer Service Representative. She was thorough, helpful and knowledgeable…read more She made sure to check out my credentials without being too invasive. She was friendly but also professional. My visit was well worth it and I would recommend 5 stars for this location. Thank you Nercy for making my experience so special..

Christian helped me download my bank statement because I had to download online for the latest. My…read morename wasn't on the top. I brought my checkbook and my last bank statement. Money tree is more strict now. I've come here for years because the people are so kind and patient.

Poor parking situation. It is a one way in parking lot with poor visibility…read more If you go here, be careful to not get hit trying to get out of the lot. Not many people in the bank making it a quick in and out.

One word. Abysmal. I've not been a bofa customer for years now (for reasons like these) but I was…read moresadly forced to go into this branch to withdraw some money in an UTMA account that my deceased father opened years ago. I went in and tried to withdraw it but was told I needed a death certificate. Ok fair enough. Got the copy of the death certificate and tried to call ahead to make an appt. Literally called 8 times throughout the day and nobody answered the phone. Decided to just try my luck and went in to see if I could talk to somebody. The manager advises all her bankers were unavailable and would need to schedule an appt later that week. I show up to the appt, and send them the death certificate. Turns out the format needed to be in pdf form, that was never disclosed to me. So I had to convert it to a pdf on the spot (thankful for tech that allows us to do such things). Go through all of this only to be told that apparently I need to get a court order to be appointed as a successor to the account. WTF?! Why did nobody tell me any of this the first two times I went in? Also why does nobody answer the phone? Thankfully another employee stepped in and advised they would try to find a solution that did not include me going to court just to try and get what is lawfully mine. They told they would get back to me and never did. Just failure after failure. Utterly unacceptable experience. I don't reccomend BOFA to anybody at this point .

They asking all ur information including SSN! When i asked…read morethe reason for it, they just said they need it... go somewhere else u can get better service and no need to share any personal info....

The ladies at the front desk were very friendly and even fun conversation. They were quick and to…read morethe point. Will be going here again.

So, since it does not say anywhere on the web site, MAKE SURE YOU DO NOT SIGN YOUR CHECK BEFORE…read moreTHEY ASK YOU TO. Since today was my first time there, I didn't know and I was denied. It was kinda frustrating since I traveled from downtown Seattle to SeaTac on the bus which took about 2 hours. And the only reason I did was because of all the positive reviews. Maybe some transparency on the website about the rules on cashing checks would be helpful to a lot of people. And I think the website could probably use a makeover. It really doesn't give much information at all. But besides all that the gentleman that was working this morning was very kind.

Been cashing my checks here since I started working when I was 15 I'm almost 40 and I still cash my…read morechecks here the entire staff is awesome family at this point

Do Not Expect to be helped here. They are completely incompetent. I came here with a check from…read moreWestern Union that they wouldn't cash because it was $37. They said okay we'll do it today for you and I was so excited I was going to be able to feed my daughter tonight. Then almost at the end of the check they somehow couldn't verify the check number and claimed that they had called Western Union multiple times to get it checked. So I called Western Union and was on hold for 20 minutes with people waiting around and eventually just left their store because all the western union departments were closed. Don't promise people you will help them if you can't deliver. This is a money order REFUND because of a non cashed money order reimbursement. At no fault of my own is it a completely Uncashable check but they need to be honest, not get peoples hopes up then when I called the CHECK WAS COMPLETELY FINE so why they couldn't verify it? Comes down to mental capacity it seems.

Very professional and customer service good. Thank you for cashing my check when nobody else wanted…read moretoo. I'll recommend to people.