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    Monica's Bridal

    5.0 (1 review)
    Closed 10:00 am - 3:00 pm

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    6 months ago

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    AT&T Store

    AT&T Store

    1.0(1 review)
    0.1 mi

    If I could give ZERO stars I would. My husband initiated a trade in in late September. He turned…read morethe phone in on October 7th. He got there at 5:45ish and the doors were locked. The door stated they were open until 7. He went back to his truck to text me, but then noticed someone came out from the back on the phone. He went back up to the door and stood there until she unlocked it. He gave her the phone and he did whatever on the computer. She was on the phone on a personal call the entire time. Flash forward to January 2025 and I still didn't have my credit. I go to the store and they tell me that they were "locked out of a safe" during that time. They confirm the phone was shipped out and to wait for the credit. Today 4/2/25 the credit still wasn't applied to my bill so I first chatted with a Rep online. They claim they did not receive my phone until January 14, which was after the 30 period I had to turn in my phone. I then call the Pocahontas store. The person I talk to claims to be the store manager and that she started in February and that everyone that was at the store was no longer there. I go into detail about the whole thing and she puts me on hold. After the hold period, she told me she had been on the phone with her supervisor and her supervisor told her to get all my info. I ask for her supervisors number because she claims she has been with the company for many years. She would not give her number and I tell her I'm not requesting her personal number, I want the number to whatever store she is at. She then tried to say she was at home. I don't believe that whatsoever. Her supervisor just didn't want to deal with me and it is unprofessional to avoid a customer with an issue like this. I have emailed the customer complaint address with no response so before they reply to this review, reply to my email first.

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    Monica's Bridal - bridal - Updated June 2026

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