I purchased a refurbished laptop about 5 years ago from Tesseract and it served me well but it was…read moretime for an upgrade. The owner (Gary) and his staff were REALLY knowledgeable about all their products and had a great selection. I purchased the prefect laptop for my needs and the cost was lower than I expected. Tesseract stands behind everything they sell and is better than your big box stores, They service everything right there and they sure know their stuff . I highly recommend Tesseract and the fact that they are locally owned gets my vote!! Check them out .

My Toshiba laptop pulled a 'slow one' on me. After a reboot, Windows 8.1 failed to start. After…read morehours of looking for solutions on the 'net (not enough drive space to Refresh), I took it into Tesseract and Gary diagnosed the problem immediately as a failing hard drive and suggested installing my laptop's hard drive in an external case and transferring all of my folders to another computer while the drive was still (somewhat) working, thereby saving a number of files that I hadn't backed up yet. Gary removed the drive from my laptop, installed it in a new external case, tested it and all was good. Saved everything! Thanks a million Gary! Cost? $25 + tax. While in the store I overheard Gary detailing the features of a refurbished Lenovo laptop that came with Windows 10 Pro, 8GB RAM and other features all at a great price (it compared more than favorably with other units offered by computer sellers in Victoria). I bought one. Comes with a 1 year warranty. It's been 3 weeks and I'm very pleased with this machine (Lenovo T540P). I chose Tesseract because I've been impressed with Gary's contributions to Tech Talk on CFAX radio in addition to recommendations from a friend who has had good experiences with this company.

Wouldn't sell a Lucky Mobile SIM card without activating it…read more Says right on lucky mobiles website go to the source and buy a SIM card and activate it online. Sales person and the 6 people standing beside him need to learn about the cell phone companies they offer.

We had purchased a phone at another provider. After dropping in to the Source on Douglas st Vic BC…read moreand speaking with Sumail we found we could cut our costs and earn some valuable credits to assist us with the phone we purchased thru them. Sumail was helpful, knowledgeable and very effective at giving us the "Best" deal he could. We spent a bit of time with him moving over info from one phone to the other and I noticed how well he worked with his staff who came to ask him questions. good man that was an excellent sales man and we are extremely happy with the outcome.

I have walked in the store several times and shopped around yet not once have I been greeted or…read moreasked if I needed assistance etc. It's a small shop that isn't busy...there's no reason there isn't time for excellent customer service. Why would you buy office supplies at a higher price point if you don't even get customer service with it??

I ordered some school supplies from Monks. Worst idea ever. They said they would deliver to my…read morehouse in 3 days. I guess nobody was home so it went back to the warehouse, but they don't let you know that. They took my money, didn't call to inform me that it was sent back and never returned my calls. School is about to start and my son has no school supplies. Thank you Monks Office. Pause. Not.