Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

I have used their services in the past. They have always had good turn around times, provided…read moreexemplary service, explained things fully, and seemed priced at a fair rate. Reconditioned home/office towers were what I found attractive. If you are wanting dedicated gaming computers and specialized user accessories this probably isn't your go to place of business. But for all else, it's five stars. I have not dealt with them for business related services.

Recently I had a problem with my 5 year old laptop. Took it over to Priority 1 based on the…read moreexcellent reviews. I must say they are top-notch. Richard, who I dealt with, was amazingly knowledgeable & friendly. He identified the problem immediately and fixed it while I was there. I walked out with my laptop fixed. The quick problem identification and immediate fix was not what I had expected. I'd HIGHLY recommend Priority 1 and Richard in particular. Thanks Richard & THANKS Priority 1.

I'm back to giving this store 1 star, due to the way I was treated last night after going to pick…read moreup my 'new' computer that they had kept for 16 DAYS on the pretext of 'fixing' it. I got a phone call from the Geek Squad in Vancouver on the 12th DAY asking me to describe the problem because they couldn't seem to find anything wrong with it! TWELVE DAYS. When I went there yesterday - day 17 - I was made to feel like a whiner and a complainer and was told to go home to get the power cord or I would get nothing more from this store. Maybe other Best Buys are a joy to shop at, but I suggest avoiding this particular one - AND it's manager - at all costs. He is definitely NOT a 'people person'.

I was lied to twice by the sales associates at the McCallum Rd Future Shop in Langford BC. I…read morepurchased a 52" Samsung TV in 2009. I purchased a 3 year Future Shop extended warranty. The TV needed repair in the first year (2009). When I went to the McCallum road Future Shop to arrange repair I was told I had to go through the manufacturer in the first year and that my three year extended warranty would start with Future Shop after the one year manufacturer's warranty (2010-2013). Samsung sent a repairman to my house to fix the TV. My TV required repair again in the fourth year (2013 - the last year of my 3 year extended warranty). When I contacted Future Shop, they informed me that the three year extended warranty was concurrent to the one year manufacturer warranty and it expired in 2012. I had to pay out of pocket for repairs I was told would have been covered by the associate who sold me the TV and warranty. I bought an IPad 2 in May of 2011. I bought a two year extended warranty and inquired extensively about how the warranty worked. I was again told by the sales associate at the McCallum road Future Shop that the IPad would be covered by Apple for the first year (May 2011-May 2012) and that the two subsequent years (May 2012 - May 2014) would be covered by Future Shop extended warranty. The iPad is now in need of repair, so I went to the same Future Shop and was told that the extended warranty was concurrent to the manufacturer's warranty and expired in May of 2013. I never took notice of the fact there was an expiry date of the warranty on the receipt until they pointed it out today, the day I needed to use the extended warranty. Twice now I've been lied to by sales associates at the Langford Future Shop about my so called extended warranties. Twice I've purchased them and the only repairs that were actually done was completed by Samsung and not through Future Shop. I talked to the floor manager at the store today and all he could do was apologize. His apology doesn't reimburse me for the repairs need for the TV this year nor the repairs still needed on my IPad.

Thanks to John, I now have a new laptop that meets my requirements and a phone that functions more…read moreefficiently! He explained the options for my circumstances and answered all my numerous questions. I appreciate the time and effort he took and will absolutely recommend him to others. Barb B.

They diagnosed the problem with my computer and gave me honest advice about how to get it repaired.read more

Little known secret.. They have added a small cafe inside "The Computer Place" called "The Hard…read moreDrive Cafe". Wonderful calzone's, home made sauces, yummy salads, espresso! I am an owner of a General Store and Deli here in Friday Harbor and am always excited to see new enthusiastic ideas come to fruition. They saw an opportunity, believed in their abilities and went for it! Don't overlook this little cafe just slightly off the beaten path.. It's great!

Brought my Mac in after a coffee spill, and they got on it right away, and were able to save it…read more Very good people to deal with, and reasonable. Also had a great, freshly baked calzone, which could not have been better.

I want to sincerely thank Shohag at DTI Computers in Colwood. My computer was extremely slow and I…read morethought I'd have to buy a new computer. But Shohag assured me that he could fix my computer. He sure did! It is working like a new computer. The service was respectful, kind, effective, efficient and reasonable. I am very happy to recommend DTI Computers and Shohag. Thank you so much! Wynter Langston

There is no business I would rather trust to build my computer. I have been a customer of DTI for…read moretwo decades now and would not buy a desktop anywhere else, no matter the price difference. If anything fails, they will go above and beyond to make it right. I have no reservations about this company for the foreseeable future. DTI is absolutely the best local company to buy a computer from. No question! Customer service is their rock, and it is unmoved by any waves!

They couldn't fix our laptop. Sometimes that is just the case. What is great about this place is…read morethey were honest about it, made a good recommendation to just replace, and only charged us the minimum. Nice to find an honest shop.

These guys built my dream gaming pc. These guys know their stuff and do excellent work. Robert and…read moreLandon really know how to put together a beautiful pc. Kevin is so knowledgeable and knows how to help people with what is needed and want. Been going here for years and will continue to go here with computer needs.

We reached out to Orcas Online to provide a high speed cell internet solution at our home in…read moreEastsound. These guys are ON IT. So easy to work with...responsive...and committed to providing the best available service for a fair price. We are so happy we reached out to them.

Such a difference in internet service since my family switched over to using Orcas Online. Very…read morehappy with the customer service too. Rick is knowledgeable and always ready to help out. Highly recommend this company!

Great repair / service shop. Had exactly what I needed - a laptop charger and a USB cable…read more Friendly and informed staff were welcoming and helpful.

Was pleasantly surprised when I walked in that they took my laptop with an audio driver problem and…read morefixed it the same day. After I used my warranty tech support which was useless, they were able to help me with no problem. Haven't been here in years, but will definitely remember to come back.

Couldn't be happier. I walked in with a sick laptop and was greeted with a very reassuring, "Let's…read moretry a couple of things... It might be something simple." It was! I know just enough about computers to get myself in trouble so it is reassuring to know that we have such great IT support in Oak Harbor.

I highly recommend them they're honest and trustworthy very helpful and their local and we need to…read moresupport them they really helped me I want to say thank you to everyone there that helped me and thank you Geri. I will. Highly recommend....