This was a nightmare! While my husband was on a business trip in Texas he experienced a swollen leg…read moreand visited an Emergency clinic where he was diagnosed with a blood clot in his leg. He was treated, given a prescription, and told if he experienced chest pain to find the nearest ER. Sure enough, chest pain began on his drive back home to Florida. He was directed to this facility in Monroe, LA. and arrived around 10 am. When I heard the news I headed his direction. In the 7+ hours it took me to get to there, he was properly scanned and received news of having blood clots in both lungs, as well, and was admitted to stay for treatment. I arrived by 6pm, he still had not been assigned a bed. My husband sat alone, unchecked, for over 4 hours. All of the nurses were very young and the nurse assigned to him stated it was only her first day as a nurse. In over 4 hours, not a single nurse had stopped to offer water, a restroom, food service, etc. If the staff was so busy, we actually witnessed several employees lounging and napping in the last trauma room nearest the ER restroom. This along with the constant personal chatter and laughter among them sure did not attest. After the night shift arrived, we were informed, only after asking, there would be NO bed for my husband. We were told to hang out until the following day when our doctor would discuss a plan of action. He did not have an iv bag... Thankfully, Whitney was our night nurse. I asked if it might be better if I drove him home to our Hospital, Ascension Sacred Heart, which is one of the very best in the U.S. Dr. Fig was called in and we are still in shock over this man's behavior. He came in telling us we had come to the "wrong hospital". After hearing what blood thinner was just given to my husband, he said, "oh no, no, no! That was the wrong thing to do!" (This left us both feeling frightened, to say the least). With nurse Whitney present, he stated, "this hospital is more of a band-aide clinic", it is a "ghetto clinic", "trash comes in, trash goes out everyday", "all the staff here is bad, accept of course for you" and pointed at Whitney, he "didn't plan to stay any longer than he had to", etc... He said "all of Louisiana has the worst medical care system" and told us we should've gone to the next state, at the least. He mentioned FL was the best. When asked if we could be discharged, he said we would have to sign a AMA and our insurance probably would deny payments, leaving us responsible. We were unsettled, tired, and disheartened, but thankful for Whitney who brought in an extra blanket and pillow in addition to 2 water bottles. The following morning, Dr. Ankush Bansal (the only good physician) discharged my husband with the needed treatment to allow us care at home where we would have "the proper specialists available". This may be a low-income facility, but nothing should dictate the quality of care one receives. If compassion and professional pride is not in your character, choose another profession.

I came into the ER due to my Ulcerative Colitis flaring up. My doctor was Dr Rhonda Walker. She was…read moreso kind and very compassionate towards me. My nurse was Katelyn Lenard. She was one of the best nurses that I've come across. We need more doctors and nurses that show kindness in the medical field.

It's a great place and has taken care of me ide recommend this hospital over any in the area. The…read moreonly thing is they are a little slow to get you back to see the doctor but it's alright.

I came to get a test and I mentioned in admit that I was going to have to go over to the medical…read moremall for some bloodwork and they called them and had them send it over here so I didn't have to go to two different places. They were amazing. I know they have had some issues recently but everyone has been SO nice and kind. I definitely recommend them and would have no problem returning here for care.

My husband has been at Glenwood Regional Hospital off and on for two weeks. I'm almost afraid to…read morebrag about this hospital because the Doctors and Staff are so good I'm afraid everyone will want to start using Glenwood. This Hospital should be ranked #1 as Best Hospital in Monroe and West Monroe, La because everyone is truly dedicated to taking care of their patients. So, all of you other people should keep using the other two hospitals in Monroe, La so we can keep getting the Best Care at Glenwood Regional Hospital. Just saying

Bringing my daughter to this hospital emergency room was a huge mistake! After spending 32 years as…read morea firefighter in Baton Rouge I have never witnessed such incompetence at a medical facility. To make myself perfectly clear an emergency room hospital is for emergencies. Acute life threating medical conditions such as severe complications of pregnancy. My daughter was suffering life threatening pregnancy complications and was shuffled to the waiting room screaming in pain. The hospital's ONLY interest was the collection of insurance information. People waiting to be seen went to the registration window asking for help for my daughter. She was in that much pain! We were eventually told she was placed in the rotation and would have to wait her turn. There is a term in the medical field called Triaging the patient. St. Francis Hospital does not have a clue what this is. To be fair to the medical staff; we never had the pleasure of meeting you to include you in this review. It all stopped at the registration window and waiting room floor. Leadership starts at the top and if this is how your hospital operates for patients with life threatening conditions you should consider a change. If you are a patient who needs emergency care, take the extra time and go to the hospital in West Monroe if possible.

fuc!!! horrible ... a circus and a doctor who don't give a sh!! .. waited 5 hours fir the doctor to…read morewalk in and ready not even listen to me

The attendees that took my vitals and swabbed me for my tests were incredibly sweet and helpful…read more However, the nurse practitioner that saw very was overly dismissive. She diagnosed me with something, told me there was nothing I could do for treatment, and advised me to wait it out. I managed to book an appointment with my primary physician an hour later, and they said I was having a delayed allergic reaction and recommended various creams and medicine for treatment. Glad I got a second opinion, and I will unfortunately not be returning to this clinic for any further illnesses.

Went here for a sinus infection the total bill was over $800 for a visit that took maybe 30…read moreminutes. They did a covid test which was negative and gave me an antibiotic injection for a sinus infection. The Office visit charge alone was over $400. Way overpriced!

I took my wife here after two visits to Glenwood Hospital in West Monroe…read more Dr. Joiner and the wonderful staff at St. Francis were professional, caring, and (best of all) very proficient. They did all the necessary testing. We were there several hours but that was okay because they were being thorough. After the debacle at the other hospital Dr. JOINER and the awesome nursing staff found the problem and my wife is at 100%. I saw a young ex-NFL player die from dehydration less than 2 years ago. I could have lost the love of my life. Thanks to Dr. Joiner and the staff at St. Francis my wife is good and healthy. Please go here for any needed medical especially ER help. Glenwood could have easily killed my wife but Thank God the St. Francis staff took care of their business and my wife. THANK YOU ST. FRANCIS!

The service their stink we went their for my son because he had a blood clot on his toe and went…read moretheir for THREE HOURS which is really careless, if you're reading this staff, get your game together.