Very interesting that this place removed my first post.....I gave it 1 star because they didn't…read morehave 0 stars as a selection. If you have a love one, do not send them here. They DROPPED my father in law after his brother told them to put a gate belt on him (standard with weak folks) and the attendant told him " Don't tell me how dito do my job....needless to say they broke his leg after this he was in and out of hospitals with pneumonia because he couldn't get up much, he soon after died. This attendant shortened his life hands down.....be careful where you put your love ones. Jerome home never even checked on him, only to tell us he couldn't return because he needed too much care.....

Would definitely recommend. My mother stayed here for 6 weeks after a total hip replacement. She…read morehas previously been in three other short term rehabs over the last 18 months for a very complicated recovery and this is by far the best place. It's very well staffed, very clean and the she loved going outside to the patio and the rose garden that has a coi pond. The staff were very attentive to my mother, the room was kept cleaned and she really liked the physical and occupational therapy services.

My 95 year old Aunt has been to Autumn Lake three times over the past couple of years for rehab…read moreafter falling/surgery. She has always been treated with respect, dignity, compassion and great care. The comprehensive and excellent physical therapy she receives daily has helped her tremendously as well as lifted her spirits. Everything is very clean. When I visit, I see how well the staff interacts with all the patients. They have fun and truly care about the well being of each person.

Patient left in bed at a minimum of 23 hours a day. Went in for short term, wound up in long term…read moredue to lack of rehabilitation. Most recently left in bed for 16 days, no PT. Was walking almost on his own June 30, 3 weeks being bedridden led to patient being unable to stand. Stay away from here. 5 stars is a front. Grounds are beautiful floors nice and shiny. Private nonprofit spends money on presentation not care. Patient set back 10 steps became of this place. They want the money and hinder patient to leave.

The Reservoir was a great facility before lousy Genesis Healthcare bought it. Bottom of the barrel…read moreemployees, lazy nursing aids, a miserable Admissions Director! Don't send your love ones to this place or you will regret it...

This place is TERRIBLE!!! Nurses take FOREVER to respond...food sucks!!!!…read moreI don't recommend!!! Very short staffed.. and the staff that was working were unattentive and didn't seem to care...had to constantly ask for my meds!!medical!!! You've been warned!!!

I went to Touchpoints at Farmington for physical therapy on my upper spine after trying several…read moreother providers . I was immediately impressed with the knowledge of my therapist ( Jessica ) and her ability to zero in on my particular condition . She carefully reviewed my doctor's report and discussed her specialized approach to assist me . The resulting therapy has resulted in significant improvement in both my pain and mobility. Over my weeks of therapy she continuous and carefully assessed my improvement and communicated that to me . I am completely pleased with Touchpoints and it's P.T. unit as well as all of its staff that I experienced . I strongly recommend this facility with hesitation Al L. , patient

I was a patient at Touchpoints at Farmington for the past three months. I came for short term…read morerehabilitation after a major heart surgery. I have went through a lot of ups and down and it was hard to be able to comprehend everything at once. When you leave the hospital you think you will go home but sometimes things get thrown your way that you can't control. I was very happy with the monitoring of the heart failure nurse, Anna and therapy department: Scott and Dave. I had a lot of positive experiences. The staff at the facility was working with me very closely. I know I could not have done it by myself. I am happy to finally be returning home after a long stay however I greatly appreciate all the help and support provided to me by the staff and management at the facility. I will miss seeing the staff at the facility. I would like to return and visit the staff in the future.

I worked at this place and this is the worst place you can put your family member in, as a cna i…read morehave witness neglect on these residents, weightloss, uncared finger and toe nails, open soars, dirty briefs for hours. This place needs to be investigated and shut down. They have abuse these residents and i am a witness. Please do not put your family member in this horrible place.

My aunt was a resident of Jefferson house for many months, in both the rehabilitation and later the…read moreHospice wing. As regular visitor I was enormously impressed with the care provided by the staff. They were attentive and responsive to both my Aunt's and the family's needs beyond what I would have expected. Great to run into an organization of any type this dedicated to kind professionalism. Especially if they are caring for your loved one. Many thanks to Jefferson House.

I never ever have written a review on Yelp, but I feel so strongly about Middlewood's of Newington…read morethat I had to take a minute to tell you about our experiences there. The staff is friendly, knowledgeable and caring, I mean really caring and sweet. The food is delicious, healthy and there is plenty of it. If residents don't like food they just have to ask and another food will be made for them. There are all kinds of activities and excursions with plenty of staff to help; and they throw some of the best parties I have ever been too. Medical staff is on hand which is very helpful. My grandmother arrived and was very scared (she lived in her home over 65 years) I swear within a day or two she really started to love the place. She has made many friends. What I like best is that we don't have to worry about her. We don't have to spend the weekend, doing laundry, cleaning and help with her showering. We get to spend quality time with her. That's the best feeling in the world. The place has just upgraded the place, new carpets, new paint, new furniture everything is spotless and beautiful Kathy Braga is the Chief Fun Fairy and Director of Middlewood's. She runs a tight ship with lots of love. She makes everything run seamlessly. My grandmother has long term care insurance and they gave us so much trouble to get them to pay for my grandmothers care. Kathy dug in and we got the result we wanted they'd pay for her care. I don't believe that we would have gotten the same conclusion with out her. We love her, we love the place and we are very, very happy.

My mom has been at Middlewoods of Newington for a year now. It is very clean and well kept up and…read morethe staff is very friendly and helpful. The rooms are very comfortable and the hallways resemble a college dorm with small tables of knick knacks and seasonal decorations. My mom gets her hair, nails and pedicures done on the premises. Also on the premises is a geriatric doctor and psychiatrist, both of which my mom sees. There are activities every day and also a van that takes residents to doctor appointments, the store as well as field trips and Wii bowling competitions with other assisted living communities. There's something for every level of care for seniors and I am very happy to have my mom living there.

I was a bit worried about the visit, being that it is in New Britain, CT which does have a lot of…read moreghetto and beauty alike.... I was pleasantly surprised at the amicable staff, the place was clean, and the procedure expectation was 100%. It was with the Radiology Dept, so granted, no hospitalization, but the techs and nurses were really good. Pleasant, professional, funny, clear, and prompt.

I recently spent two nights in this hospital. I was supposed to have an outpatient procedure in the…read morecardiology Cath lab that ended up requiring admission to the hospital. While my time spent in the Cath lab with their team of nurses and doctors and technicians was absolutely without issue, I wish I would have known how awful it was going to be once I was admitted to the hospital. They were managing my pain with a narcotic however after approximately an hour of getting the medication in my IV; the pain we return. Since my pain level was not being managed by the medication, they made the decision that I could not be cared for at home and should be admitted to the hospital. Once I got my room they continued to manage my pain and my nausea. Here is a list of my biggest issues: 1. Pushing the nurse call button; it was unclear based on the technology or the response time whether I was actually heard. Because I was in such pain I would count down the minutes to the next time I was able to get my next dosage of narcotic pain medication. Sometimes the red light would stay on and others it looked like I hadn't pushed it. Many times the intercom button would ring I as if I had called it. It was on the table next to me, I hadn't leaned on it. 2. At one point I threw up a couple times and had to ask for the nurses to bring me something to throw up into. That same plastic bin was then left in my room with the contents in it on my table (where they brought in my meals) for what seemed like at least 12 hours 3.They didn't seem to know whether I was a fall risk or not. I was on heavy pain medication and could barely walk due to delirium, nausea and weakness. 4.They have white-erase boards near the patient's bed that tell you what your name is, why you're in the hospital, who your nurse is, when you're next pain medication is coming, what your pain number is and what your discharge goals are. This was so sad, because they never wrote anything on the board other than the nurse's name. I had no idea the next time or what medication was coming for me to help with the pain. 5.I was vomiting and peeing from the force in my hospital bed and I would call the nurse and have to explain to them what was going on I remember them not really knowing why I was in pain which is alarming since they have my entire chart up in front of them; hypothetically. 6.If I was in distress & the nurse was visiting her patient on the other side of the curtain, they would pretend that I wasn't there. I was moaning in pain asking for things. 7. When I pushed my call button the voice that would come back through the intercom sounded like the most angry, unhappy, uncaring voice basically saying, 'what do you want'. 8. The 2nd night I was able to unplug my IV and wander down the hallway to try to find out who my nurse was. I did this because I knew that shift-change had happened she had not come in and introduce herself to me. I found her name next to mine on the wall in the hallway. She seemed confused because I asked her specifically by name and she said, 'That's me... who are you?' 9. I asked for toothpaste /ear plugs, and disposable underwear since I had not intended to stay overnight. Toothpaste and ear plugs never showed up. 10. I remember having to explain what procedure I had had done and what I was experiencing to the nurses and to some degree to the supervising Dr. In a way that felt like they didn't know or hadn't heard of it before which was scary. 11. The alarms beeping in our room would go off for 30+ minutes. We'd have to call each time to the nurses station. 12. This hospital has a 24/7 visitation policy, people in your room talking at any hour of the night? Wtf.

I can't say enough good things about ElderBlossom! I was on vacation when my mom suddenly needed a…read morelong-distance ride and some extra care, and Monika and her team were there right away. Because of them, I could actually enjoy my vacation without worrying. The ride was safe and comfortable, and my mom had such a great time chatting with Monika along the way. She's already asking when she can see her again! If you want someone reliable, caring, and just genuinely wonderful, call ElderBlossom.

From the owner: ElderBlossom Home Care offers compassionate, personalized, nurse-led support for seniors who…read moredeserve to feel safe, respected, and truly cared for. As a critical-care nurse and granddaughter who has navigated home care firsthand, I understand how important the right caregiver match is. That’s why at ElderBlossom, we focus on meaningful connections, cultural and personality matching, and dependable, heartfelt care that feels like family. Choose ElderBlossom — where compassion flourishes and cherished moments blossom.