Tim was very knowledgeable and helpful. We received a quote promptly and it was fair. We did not…read moreuse Besson for our job through no fault of his. I highly recommend getting a quote from them if you are shopping for heating systems.

Besson was contracted in early May to replace our aging central air system, We chose them over two…read moreother contractors because they also offered an inside duct sealing service that maximizes system efficiency. This was a 2 day project using the 1st day to remove the old system and seal ducts and day 2 to install and test the new system. They arrived on time with all the necessary parts and equipment to handle any potential problems. During the duct sealing process, it was determined that the existing duct structure had the equivalent of a 25.8 square hole. After sealing, this was reduced to the equivalent of a 2.3 square inch hole. IMPRESSIVE ! The new system was installed per plan and has been running well for over a month which includes one or two 90 degree days. It is so quiet that one can hardly hear it. The 3 man team were very personable, neat, efficient and explained things clearly as work progressed. If you need a CAC system, call Besson 1st before anyone else

Mak III put in my water pump 3 years ago. it went 3 years and 1 month later. They tell us its out…read moreof warrant and then charges us over double the price from 3 years prior. Shame on us for using them again. but never again. took advantage and charged us over 100 hour for an apprentice who did nothing. a joke.

Called to schedule them to inspect our boiler and possibly purge any air bubbles or clean out…read moresediment after having our well replaced & sediment got into the system before we were able to have a filtration system installed, but they didn't have anyone available to come out for about a week. Appointment time offered was for 8am, the first available and the first appt for that day and that tech. The woman who answered the phone there was very pleasant and helpful, and said she would be sure to note that they had inspected/serviced boiler in the past under the old homeowners. She also called us the day before to confirm 8am appointment time the next day. On scheduled date, tech didn't arrive until a little after 830am. We fully understand that much can affect arrival times, like getting stuck behind a traffic jam or poor road conditions in the wintertime, but usually a call is made to let the customer know they're running late. Tech spent a couple minutes looking at boiler and said the air bubbles in the system and any sediment in the pipes would 'work themselves out' and everything would be fine. Asked about patina and scale on the copper pipe because it was getting worse and a leak was suspected. Tech didn't actually physically inspect any of the suspected pipe or valve connections, but assured me that this was normal, patina (on this pipe only) was due to age not a leak, and heat wouldn't work if there was even a small leak anywhere in the system. When I asked again if he was sure and it was fine if he needed to open or close any of the valves or shut the system down for a moment to check and make sure, he said it wasn't necessary and if there was a problem like a leak we wouldn't have heat. We then discussed replacing the hot water tank due to its age and likely sediment level inside, and tech said he would put in a request for quotes on replacing the tank with a newer model, replacing the tank with a water heater instead, and replacing the tank with an on-demand water heater system (it's been about two weeks since appointment but no quotes received via phone, email, or regular mail.). Tech was here maybe 15 minutes tops before he left, and part of that was spent writing up service ticket and several minutes spent discussing water heater options. He was nice though a little patronizing-ish when answering my questions. Today my husband ended up calling to ask if someone could come out when a major leak developed on the same green scale crusted pipe from the crusty pressure valve at the top, and which the tech had stated was perfectly fine. When told no one could come out today, he asked if the owner could call him back. He spoke with the owner, and owner said they can't guarantee that their techs will arrive at stated appointment time due to outside factors like traffic or jobs running long. That's fine and totally understandable, but again a notification call is usually made to let the customer know as a courtesy. As for the leak, we were told there was no way the tech could have known a big leak would happen because the tech can't see the future. True, but he could (and should) have at least physically inspected the valves and pipes when asked the second time if he was absolutely sure there were no issues or even a small, slow leak which could cause problems in the future. In hindsight, I guess should have argued and demanded him to actually physically inspect the areas of concern rather than a quick touch to see if pipe was dry and simply looking at valves/seals/pipe joints, but I trusted his judgement and we got burned. On the phone, the owner was immeditely very defensive and kept saying an appointment with them wasn't like an appointment at a doctor's office where things are on time. When my husband mentioned he was also a little upset about being charged $150 for such a short amount of time by the tech on-site as well as the lackluster inspection and failure to actually hands-on inspect the system the tech was scheduled to inspect, the call degraded and my husband ended up hanging up. Ended up going with another company to fix the leaking pressure blowoff since we couldn't go days without any heat in the house. In the end, office staff is great, but can't recommend for thorough inspections, quotes, or follow-up repairs.

Lou is great. He accommodated our schedule, diagnosed and fixed the issue quickly, and charged a…read morefair price. Everything was upfront, fair, transparent, honest etc. I can't recommend him highly enough

We called Lions for an estimate to replace our heating system. Luis was responsive, professional,…read moreknowledgeable and helpful. We decided to go with another company through no fault of theirs. I would highly recommend getting a quote from them.

this second review is to reaffirm how professional this company is recently had work done had a…read morequestion about one of my units within 24 hours a technician appeared answered my question an even checked my unit to get a company to address your questions concerns promptly is a vital component to the doing business with this firm . so glad I found them as a senior this was of great importance to me .

Mr. Mini Split far exceeded my expectations in terms of price, quality, and value. His quote was…read morereasonable. the units are appropriately sized and well placed to keep my place toasty. The installation is beautiful. He showed up on time every day and worked late to get it done. He answered all of my questions and made sure everything was working. He's ridiculously nice, hardworking, and honest, and I trust him and his assistant do any work in my house any day. My minisplits and my heat pump water heaters are doing great.

Did our scheduled cleanings and maintenance for years. When we finally needed a replacement, Bill…read moreInstalled our new oil burner in a single day. Great pricing, fast service.

Bill was on time, fixed what he needed to and was out in 45 minutes. He didn't leave a mess and was…read moregood for explaining what the issue was as well as what he did. His price was reasonable and he was a nice guy to boot.

Saggese Plumbing replaced the water lateral. Vincent has great communications, unlike other plumber…read morecompanies who were playing phone tags. Vincent is talented with multiple licenses. He also figured out installing a valve per my request instead of simple capping. Thank you Vincent.

Vincent installed a NAVIEN on-demand hot water heater in my home. I was very pleased with the work…read morethat was done and the professionalism in which it was accomplished. A couple of weeks after the installation we began experiencing issues with the hot-water and Vicent was quick to provide support and in the end, the problem wasn't even related to new hot-water heater or the work Strictly Water heaters provided. But I was very appreciated by the fact they were there when I needed them. I highly recommend them for your hot-water needs.

Excellent to deal with called and was out the next day for an estimate and was able to do the job…read morethat same week! You won't be disappointed!

Corey was fabulous at start showing up on time of estimate and explained things better then other…read morecompany's .He wasnt pushy but did try and lock me In but explained I had called other companies also.Called Corey back a couple weeks later to reevaluate the project which was an attic space That was fully insulated and we ripped out,it's a rental house and wanted it better.Corey came again on time And his office is not close To project,great attitude again and called in another week to lock in weekend date.His guys showed up in time and were pleasant and again explained things thoroughly,and did great job and cleaned up.Thank you guys