The crew was very responsive and assisted in my tight timeline. Offered a great deal on my whole house clean out to include carpets and a move out guarantee. After all was said and done, they even said, "if your rental agent has any issues, let me know. We will resolve it". House looks great and couldn't see any issues. read more

Professional, on time, and most of all they did a great job on my carpets. We had some stains in the carpet from a previous tenant and didn't want to get charged during our move-out. The team made our carpets look new and clean and they left them smelling great too! Prices are very affordable! I will be contacting again soon for my microfiber sectional. read more

We used monster in 2015 for our move out cleaning from our military housing, and our carpets looked better than the day we moved in. They did an excellent job, so we called them again to clean our carpets in our current home. Once again, they did not disappoint. They do an excellent job at a fair price. The staff is always so wonderful. I highly recommend them to anyone for all their cleaning needs. I will always go through them for mine. read more

On Tuesday at 4:27 We scheduled a move out cleaning for Friday May 25th and carpet cleaning on Thursday May 24th with Monster Carpet and Cleaning for our move out Friday May 25th at 3:30pm. Thursday May 24th Monster calls telling me he has cleaned the carpets and wanted to do a walk through with me or my husband at our final out of housing on Friday 25th at 3:30pm. That evening me and my husbsnd see there are still stains on the carpet we call Monster he says he will come back Friday to clean the stain spots. We express concern because the carpet needs to be completely dry before our inspection Friday. But we were very thankful he was coming back to get the stains. Friday May 25th I call Monster Carpet and Cleaning to insure the cleaning crew and spots would be done in time. Monster tells me he doesn't have a cleaning crew to clean our house at a little before noon. But he assure us he is going back to the house to get the stains from the carpet. He calls me at 1240 to ask me to come for a walk through with them. During this exchange he changes his story about the stains several times. First he says when I pointed out a stain he could use a $50 dollar solution to get out the stains if he had more time. I rold him we didnt have time and reminded him he had been working on the carpet for two day and why he didn't have the tools need to get the job done. ( he came to the house in a blue hummer with a bissll unlike a reputable cleaning company that come in a van with professional tools) I told him we had no problem paying the $50 dollar for the cleaning solution. Then he said he would charge us $50 per square foot. Which was still cheaper than replacing all the carpets in our house for 5 stain spots. He told me he couldn't do that in time. So my husband refused to pay him. He didn't have the tools to clean our carpet like he guaranteed he would and his cleaning crew never showed up. Then he told my husband all he needed was a receipt from Monster showing the work was done and Fort Bliss Housing will not charge you for the stains. Which we did not believe. The changing story, the missing cleaning crew, lack of communications and the all you need is a receipt  story all seemed like a red flag to me. We refused again to pay him. Then Monster told me our best option was to pay him and replace to carpet going against the all you need is a recite comment he had just told my husband 2 mins earlier. Again we refused to pay him than he told me he was going to tell our leasing agent that the carpet needed to be replaced at our 3:30 walk through.  I was flabbergasted and felt very threatened.  It felt like Monster was telling us to pay me or I will tell housing you need to replace the carpet. Again we refused. At 2:50 a female that works for Monster Cleaning parked in front of our house waiting for our leasing agent. Again, in disbelief I called the Military Police and told then the threat they had given us earlier and we wanted them gone. The Mp's showed up as your leasing agent arrived. Without even speaking with us the male leasing agent goes over and greets the woman who works for Monster Cleaning Company. They laugh as if they know one another. I ask one of the MP's what's going on they tell me they leasing agent and the female with Monster Cleaning know one another. Then our leasing agent and the female that worked for Monster Cleaning Company walk into our house together without us. Then they came our and told us we need to pay to replace the carpet. Then when my husband tried to explain to the agent what happened with Monster and Monsters aggressive threats fell on deaf ears. It's my understanding Balfour Beatty uses Monster Carpet and Cleaning for some of there housing carpet cleaning.  That relationship played a huge role in why we were charged for carpeting. If Monster had not said "if he had more time he could get the stains out with a special enzyme" that would cost more I would not have been upset or suspicious. But, because Monster carpet and cleaning  said he could get the stains out and then told housing the carpet need to be replace because he wasnt paid is crappy business practice. If a company is over extended they shouldn't take on more jobs than they are equipped to handle. You need to be able to do quality work and show up. This whole experience costed us a 1,000 dollars. read more

What can I say. This couple was very professional, personable, and were fast (but did NOT rush). They came in, assessed my carpet and advised me on my options. I'm not sure what they did but my carpets look much better now than they did when we moved in! i am very pleased with the outcome and I will definitely be using them again! Thank you again for this outstanding service. read more

Great service! Jim, I believe the owner, immediately called me back to schedule a time to come out and sent a quote immediately after our call. The team was punctual and friendly. They did a good job on the carpet but had to come out the following day on an area that needed more cleaning. When I called them to report the spots, they came out first thing the next morning. I would highly recommend them. I have a high quality Shaw carpet and I am very satisfied. I will say a few hours after the team left I noticed to "bubbles of carpet" in my hallway. I freaked out and called them. Jim called me back immediately and explained that it's an odd phenomenon with carpet but that it will return to its shape when totally dry. It did and there is no obvious buckling or anything else in those areas. read more

They did a great job on our house on the west side. We were considering changing carpets but a friend recommended us their services and we decided not to any more. Thank you Beto Arredondo! Definitely recommend them!! read more

The guy who owns carpet cleaning is very personable, they were on time and left my carpets clean as can be. Also there pricing was just right. read more