I posted a negative review for Monta Vista fire are station in Google map before based on the negative experiences I had with the fire captain and his staff there. Since then, the station has a new captain. I visited the station a couple of weeks ago. I talked to Captain Eric. he stroke me as a very sharp and competent person. At that time, I thought about editing my review to a better one but never got the chance to. Today, with the pressure induced on me causing various negative symptoms from my neighborhood, I drove out from my house to seek relief. The people that were causing the symptoms on me would not lighten up on me wherever I went. I ended up in the Monta Vista fire station again hoping to see some friendly faces. Captain Eric and his staff, Robert, Steve met me outside. I told them what had been happening and they let me into the front reception area. While I was there, Captain Eric made peppermint tea himself for me and Steve shared the delicious toast of breakfast with me knowing I did not have breakfast yet. Robert also talked to me in a soothing manner. I was so touched by their hospitality and empathy toward a citizen in despair, I could almost cry in relief. They indeed lived up to the images of being good fire fighters, EMT and ambulance staff are meant to be. At the time, I deleted the previous review. But in hindsight sight, I should have added a good review instead so the residents of the neighborhood could follow my experiences. Anyway. I am delighted that the Santa Clara Fire Department took my review seriously from the comments made by the fire station.
I am writing this yelp review hoping it will bring attention to the residents that this fire station is to be trusted in a situation when the citizens can not help themselves as well as in a 911 situation to know that we are in good hands.
I understand during this turbulent time it is very difficult for firefighters to do their jobs well without distraction. My best wish to them and may God bless us all.
Josephine Ding, resident of Cupertino since 1980's. read more