my family and I have been using Montana Shipping outlet for years. We have never had anything but courteous, professional, and competent service. I met Heidi and 'dude' as the other reviewer put it. I only live 90 minutes away but I always phone before I go down to pick up parcels. Life happens, it could be a funeral, it could be a car breaking down I'm sorry the other reviewer had a 'negative experience, but I think her rudeness, and crudeness says more about her than the good people who work at and run the Montana Shipping Outlet. The last time we needed to pick up a parcel there was over a 2 hour wait at the border, we were going to arrive after closing time. I phoned them from the border and they agreed to wait until we got there. How many businesses would do that? Even though it was past closing time we were treated with respect, greeted with a smile and left having had a wonderful experience and grateful for their kind consideration. I found it interesting that this person expected the other customers who were waiting to express their 'appreciation' to her etc. Granted it would be nice, but to refer to the other customers as 'idiots' once again says so much more about the person who posted such a rude negative comment. As for the 'other company' ? I am not going to start having parcels shipped to them. Sadly only reason the other company has a shipping business is because Montana Shipping Outlet was there first and they saw how well they were doing, but it is a free country. I wish them well but I will remain a loyal customer to Montana Shipping Outlet because of the excellence of service we've received consistently and repeatedly over the years. I hope the angry person that even complained about YELP was just having a difficult few weeks. But if not, I am glad she will be going elsewhere from now on so that I will not have to deal with her anytime I am picking up parcels in Sweetgrass. There is just too much negativity and hostility in the world. IF she had had to drive down again It would have been annoying and inconvenient but there are so many people dealing with much greater tragedies, and tribulations. If I was driving down from Calgary or anywhere else I would simply take the 2 mins before I left and confirm that they were open and their hours of business that day. I have always gotten emails re closing and special hours. As any business would tell you there are computer glitches and who knows why they did not get the email re being closed that day. Thank you Montana Shipping Outlet for your courteous and efficient service over the years. Our four families look forward to a long and happy continued association with you and your business in the years to come. read more

I have used MSO in Sweetgrass on about a dozen or so occasions. i was very pleased to discover this convenient service was available to Canadians and have been quite happy with the level of service every time. By my calculations I've saved over a thousand bucks in shipping and even more on the price differential that seems to exist between vendors in Canada vs the U.S.A. The only minor snags I have encountered has been with border services. Once I got dinged 17% duty crossing back into Canada and once I was held for an hour by the gents on the USA side for a random search. I mention this because on that occasion I arrived right as the folks at MSO were locking up and Zach stayed open well past closing time so I could collect my packages. He even plowed through the unsorted load that the courier had dropped off late in the day. On more than one occasion Sid has gone to the post office to double check for packages that hadn't arrived yet. Even though I'm getting a little grouchy (and cheap according to my daughter) as I age I often leave a tip and thank these guys for doing the job they do. They do a hard job and they do it well. The level of service they provide is getting so rare these days. Even though they are usually very busy and theres usually 3-4 customers in line they almost always remember people's names so I'm attempting to learn all theirs. Here's a few tips: I pop in when I have work in the Lethbridge area, but if you're going to drive any distance just to pick up your stuff, a quick call to double check their hours is quick and easy to do. Hell, I often do this even just driving across Edmonton. Secondly, there may be long traffic lineups southbound as well as the rare possibility of being targeted by the U.S. border services --"completely random check sir"-- Allow yourself some extra time in your schedule for these possibilities. My stops at MSO are usually 10-15 minutes depending on how busy they are. Wow. I just read L. P.'s review. Its too bad she felt she was treated so poorly. If I'm reading correctly, it seems that an employee agreed to open up even though it was his day off and drove 30 miles to provide a service for a very upset customer. I sincerely hope she wasn't as foul mouthed in person as she is in her review. Perhaps there was a reason for his lack of enthusiasm. Just sayin'. Please don't kill me Lisa. Thanks again guys Darcy L. read more

I have nothing but good things to say about Sweetgrass Shipping Outlet. ON March 2, I drove down from Calgary to the Outlet to pick up some items, long story short, I locked myself out of the vehicle. Sid (one of the employees) stayed with me for over 3 hours to try to get into my car. We couldn't get a locksmith and no luck with a tow truck, so Sid was the only person that would actually help. I didn't grab everybody's name, but anyone that was at the shop gave me and my fiance a hand. No body was frustrated at me, and no one was pointing the finger at me. They all know we've been in these situations before, and just gave a helping hand. These people at the Shipping Outlet were the kindest people and never asked for anything in return. At the end of the situation, the lady from the Duty Free was actually the one who was able to get us back into our car. MSO has been nothing but professional and helpful, whether it had to do with shipping or me being locked out of my car. I've gone down to this location multiple of times, and will continue to use them. Very cheap to ship things, and they always provide updates as soon as they have any. To Lisa P, I'm sorry you're not happy with the services provided to you, but I can speak from personal experience that MSO has delivered the best customer service I have ever come across in relation to shipping services. Another thing to keep in mind Lisa, what time did you arrive at the Outlet? Did they come to the site out of hours? If so, did they not go out of their way to service you? With your cursing and grammar, this is evidence on your expectations and how you handle situations. I'm sure if you address your problems directly with MSO in a more "professional" manner, maybe you could get results that both parties can agree on. I'll be expecting your "harsh words" in a latter review. Anyone who has read this review, use MSO, they will give you NOTHING but 5 star service, I'll be using them until companies begin to ship to Canada. Heidi, keep your team around, they're the reason why you guys are so successful and so many Canadians use your service. From one Canadian to another American, thank you guys for all you do!!! Peter read more

Lisa P. you sound like a moron and after stumbling across your silly little rant I signed up for this silly little website just so no other morons will be fooled by your tall tale of woe! I have been picking up my packages at MSO Sweetgrass since they opened shop and I couldn't be happier with the service I receive there, they have gone above and beyond time and time again to provide what I find to be a pretty typical level of service at most any montana business. I recently ran into one of the employees at the same gas station you speak of after showing up to MSO half an hour after closing time on a saturday and when I mentioned to him what I was doing in sweetgrass he jumped in with me and rode back up to MSO where he unlocked the door, turned on the lights, and booted up the computer just to get me my one little package. This is just one of many instances where I have been very impressed with these guys! The very fact that you were able to get an employee who lives 30 miles away to come open up for you should have impressed you.... but then again as discussed earlier you are a moron. I would never go anywhere else for my parcel shipping/receiving needs! These guys are great! read more

No problems using MSO. Registered my name via their online form, got the confirmation email with price lists, driving directions, etc. When my package arrived, got the notification email, again with directions and useful info to ensure a problem-free experience at the border customs. It also included a notice of which days that they would not be open (Labour Day weekend). Only quibble - it would be nice if it listed the cost for the specific package(s) so you knew beforehand. I went there on a Monday and no problems there either. Clerk was friendly and professional. He went and got a dolly for me to move my package out, and even gave me a garbage bag, broom and dust pan to sweep up all of the packing peanuts I had to dump on their floor! (The item was REALLY well-packed and wouldn't fit in my trunk unless I unpacked it.) He even helped, holding the bag for me while I dumped them out of the box. MSO was recommended to me by a friend, and I would pass that recommendation on to anyone else needing a US-based shipping address. read more

Lisa, Sorry to hear of your experience.I do agree that if the store was closed on a regularly scheduled day a notification should have been sent to customers via email as per usual however, I do wonder why you did not call first to see if they were open. If I am driving for 300 miles I would certainly call first regardless what the website or answering machine says just in case. 300 miles? I'm surprised you use miles, your from Canada right, the majority of the population refer to distance in KM. Perhaps come on over to BC, its a lot less stressfull here and the use of the word f@ck is a lot less used, this is only speaking from experience as I am a ex-albertan, and my redneck tongue has settled down considerably since I have become happier :). Sorry you will now be spending a lot of extra cash on border fees unless you can find a similiar service. MS0- from my experience, and many of friends experiences, your service is excellent, see you soon :) read more

I ordered almost 63 different items, From big to small and got it all delivered at their location. After a few weeks i went to pick them up. And they had all of it well in placed, not a single parcel went missing. They get a bit busier. I was surprised by so many people came to get their parcels from Canada including myself but it was so quick i didnt even know when those people came and left. Heidi was very helpful along with the rest of their crew. Glad i found you guys online and saved a bunch of shipping cost from UPS and fedex. I have been recommending my friends and relatives about them too. Please call them and plan your arrival accordingly. Also please remember to be ready for lengthy wait time at Canada border for inspection. I had to wait 2 1/2 hours because of lineup and 63 items i had But this may not be in your case. read more

I am writing in regards to Lisa P.'s comment. I have been a customer at "MSO" for years now and have never had a bad experience. The folks at MSO are always helpful and friendly and the rates they charge are very reasonable. About her complaining they weren't open all she had to do is call and ask and besides using foul language as she did just shows what kind of person she is. I for one will continue to use their service and will recommend them to anyone. Keep up the good work , a satisfied customer Dieter W. read more

Well I'm the polar opposite to the previous review. I've used these guys for a couple of years now, and I find them very convenient. Yes, the place is like a warehouse. Yes, the people may not be to your liking. But so what. I always get emails when my stuff arrives. The fees are very reasonable. They respond promptly to my emails. I'm yet to be disappointed. In fact, their service has been good enough that I would cut them some slack, if necessary, without the need for a profanity laden rant. read more

We've used this business over and over--taking advantage of the many companies that ship free in the continental USA. We think they provide exceptional service. We can walk in and give our names and they often know without looking for the info on the computer what our package is and where it is. They are always letting us know via email of revised hours or closed days. We do however, always phone ahead to confirm our parcel is in and can be picked up, as we live quite a way from Sweetgrass. read more

We have been using the Montana Shipping Outlet for years now (at least 4 times per year). We have had nothing but good experiences with them. They always let us know when packages arrive. There are always other people picking up packages, but even at Christmas when they get very busy, we have not had to wait more than 15-20 minutes, usually it is 5 - 10 minutes. They are always helpful, and have never missed a package. Great service! read more

I have to say I used MSO a couple of years ago with good results. I just finished using them again for numerous items small and big. They were very helpful and accommodating with my requests. Will definitely use them again. As for being closed like the other reviewer stated having problems with--phone to confirm their open hours to save you any frustrations, is really common sense, especially driving that distance!! read more

I have been using the service for a few years now (at least 10 times a year) and they have been great to deal with. I am happy with the charges they are very reasonable. They have treated me respectfully. I can not always get there when I plan to and they have been very gracious about holding my packages no matter how big or small. I highly recommend using their company. Sheila C. read more

Heidi and Sid of MSO are a breath of fresh air. They helped me with my problem as if they were dealing for themselves. It is not often in this world that you find folks like this that really help and do a fantastic job. We have been using this firm for a few years now and they are first class. They put their customers first! Best regards!!! John Fyke, 40 Mile Park, Alberta read more

I have used the Montana Shipping Outlet countless times and have had great success with them everytime, they have been informative ,helpful and nice to deal with ,I have never had a negative experience with them. I thank you people very much for the great experience. Tom Callaghan read more

Great group of folks and great service. Been dealing with them for years and never had a problem. Oh and if your dumb enough to drive all the way from Calgary without phoning ahead to make sure they are open you get what you deserve. And with that mouth I wouldn't want you as a customer either!!! read more

Fantastic service. polite staff always ready to assist + extremely polite. Been doing business with them for a few years now + look forward to the 5 hour trip ! Well worth the money for the excellent service provided ! Be back in a few weeks ! read more

The people at MSO are great! It's a great service to me as I'm always pickin up stuff that cannot be shipped to Canada direct. I have sent over 40 items thru them with no issues. I strongly recommend +++ read more

These folks are great! Friendly and helpful and excellent communication when the item your waiting for is critical to my business. I would highly recommend them. read more