Thieves & Liars Walk home before you ride with this company. The driver stole my phone, management tried to deny I even took their service, however reality and the dispatcher had already confirmed it. Give your money to a company with morals or walk home. NOT SAFE. read more

I had called them for a customer, first off the person on the phone was very rude. He/she said they are sending a car and it will be there in five minutes, their location is right down the street from my work. Anyway, a hour later I called again to see if their were on their way. They began to yell at me and say they sent their driver out and they should be there soon. He was yelling and screaming at me over the phone. They never showed up. Long story short never again. read more

I would give this company 0 OUT OF 5 if it were an option. I needed a ride from Glenside to Arcadia U. My girlfriend called ahead of time so the cab would be at the train stop when we arrived. The cab arrived right before we arrived and we said we would be there very shortly. The dispatcher proceeded to tell us the cab would leave now and to call back when we were there. I called the number back not a minute later to hear the same dispatcher asking if I was really there and giving me a hard time for no reason. She even told me, "If you aren't really there we will not send you a cab". I hung up and waited 30-40 min before I realized the cab was not going to come. I don't know what kind of service gives the customers attitude for no reason at all and on top of that does not even provide service. NEVER USE THIS SERVICE. They will hopefully be out of business soon. read more

I would give this company a 0 out of 5 if I could. I called for a taxi and was told the car would be here "in less than 15 minutes." When I called at 30 minutes later, i was told that the 15 minute quote was an estimate and the dispatcher laughe d at me. The driver showed up 45 minutes after I called. To add insult to injury , he didn't have change for the money I gave him, so I ended up giving a 50 percent tip so as not to make him come back to my house with change. read more

I was hesitant to use this company because of the poor reviews. However the choices are limited in suburban Philadelphia. This review is from October 2015. During a weekday, I called the company at 1pm to say that I would need a cab in 45 minutes from the train station. They told me that there are always cabs there and I wouldn't have a problem. Well I arrived exactly the time I stated, and there is no cab. I called the company and they said they would send someone right away. I asked how long it would be and they answered "soon." I pushed to know how soon. After saying '5, 10, 15 minutes?' they said, at least 15 minutes. I was very upset since I had called ahead to tell them I needed a cab. It took less than 5 minutes for them to come, so I was appreciative of that and the cab driver was friendly, helpful and took an appropriate route to my destination. A few days later I needed a ride back to the train station. I called at 6:30 am (also on a weekday) to say that I needed a cab at 8:50. I figured 2 1/2 hours should be adequate time to call. Well this time they were more direct and told me they don't take reservations. Seriously? A cab company doesn't take reservations?!!!! They told me to call back about 15 minutes before I needed a ride but to be completely ready. I called back admittedly only 10 minutes before I needed the cab and they told me it would be 30 minutes. I was furious! I got to the train station late and watched the train I intended to take pull away as I was one block away. I had built in extra time in my original ride request but because they were 2x longer than they said I missed that train. in addition, I had a lot of luggage with me. The second cab driver didn't even help me put it in the car. He reluctantly helped me get it out of the car only because I didn't pay him until I had everything out of the car. This is the same company as Concord so beware of that. Expect to wait. Expect that you can't call until you are ready and you may get a driver that is helpful, or not. read more

Hadn't tried to use them in several years, a call to them today brought back old memories. The dispatchers are RUDE. Over the years, I have had to use them on several occasions. Always a negative experience. Their rules: 1. You can't call in advance to let them know you would like to be picked up at your home at a certain time. "We don't do that." 2. You can't call from the commuter train to order a cab so that your wait time at the station is reduced--you must call after you get to the station. "We don't meet trains." (the dispatcher actually yelled that over the phone) Wait time is ALWAYS much longer than they say. Their cabs are old, dirty, and usually smell bad. Don't even THINK of asking the driver to put the air conditioner on in the summer time. It ain't gonna happen. After I was rudely reminded of rule #1 this morning, I hung up and contacted UBER. Car arrived in 8 minutes. Nice experience. Bye bye, MontCo! read more

The service from the dispatch team is absolutely horrible. If you can use PHL Taxi do yourself a favor and go with them. The management of this location is incompetent and has no experience in customer service. As a traveling professional I have to expense my travel and can count on one finger the amount of times I lost a receipt. Unfortunately for me I lost my receipt from my ride with the company and they were not able to send me a duplicate receipt. I cant imagine this is uncommon! The fact they don't have a system that can produce copies of past receipts is insane and speaks a lot to their service model. read more

Should have heeded the reviews but I was in a spot last night.I called 1/2 hour ahead of time for a cab.Dispatcher said call back when you get to the train station.I did just that. Upon calling 5 minutes before, he told me the wait would be at least 1/2 hour.Are you kidding!!!? I thought I already called ahead to avoid just that! I really wanted to support a local company.Makes you want to sign up for Uber or Lyft-or in other word be forced into those services. After a long trip home from airport/trains,etc. and huffing two pieces of luggage each, we WALKED home. Idiots read more

There is a huge problem with Montco Suburban Cab Company--it refuses to accept reservations for service on a specific day and time. This makes them a fairly worthless service, as most of the times we need a cab involve having to be somewhere at a specific time. Oh, they talk a good game. When you check with them they will say to call back at the precise moment you need the cab, and there will be no problem with their taking care of you. However, this is not true. When you call and say that you need a cab NOW, you get put at the end of the queue, and you'll need to wait however long. I am extremely angry, because the lack of reliable transportation to the Glenside train station means I cannot avail myself of the direct train to the airport that leaves the train station once an hour, and I must use far more expensive alternatives. read more

The management and dispatchers from this company was absolutely disrespectful and horrible. They made me 15 minutes late to my doctors appointment because the cab driver picked up the wrong person. I called 1hr and 15 minutes before my appt and they told me they would pick me up in 30 minutes. They never even said Sorry and I still had to pay full price. Fortunately my doctors tookyme after my cab story. Never Again read more

The basic needs of a cab company are here. This is one of the few cab companies in the area so they take advantage of that and it's very noticeable.If you have plenty of time on your hands and your not in a rush to go anywhere this is the right taxi.They are as I read in many reviews are very slow pace, and sometimes you will have to wait from anywhere from 15 minutes to 3 hours. Sometimes , they lie and say the cab is going to arrive at a certain time and they don't. Every dispatcher they hired are sad,lousy,and can't stand their job which makes them rude to public. The drivers are decent and do get you to where your going past the normal speed limit. The cabs are smelly,and old but fast.Sometimes,they only have 1 cab driver working the whole shift by themselves, and they will tell you this why it"s taking so long. One time I waited so long for the cab I called all 33333333's and they were there to take their ride.It's such a shame because I still do try to support this cab company thinking that one day they will do better to service Mont. co but they don't! They have potential so I give 2 stars for the effort!! read more

Walk before you call this company. The drivers are incompetent ,not only did the driver get lost on the way to my destination but he made me pay the fare for the 6 extra miles we traveled due to him not using a gps. Do not use this service read more

its decent....thier is only 3 cab companies in my area jenkintown.....cabs are too expensive...i hope uber keeps everyones prices honest