I needed to coordinate a ride for my elderly mother to go to a medical appointment, from Montgomery…read moreCounty to Philadelphia. The ride was easy to book online but if you need to change the reservation, you have to call a number and it's a guy picking up who doesn't answer the phone with the name of the company or anything, and he's also very abrupt. The driver was 15 minutes late picking up my mom - no notification - which made her frantic with anxiety and I had to stop her from driving herself. Pluses were that he was apparently a good driver and they made it in time but still: unnecessary agita in terms of booking and the lack of communication about being delayed.

Booked for a local concert at the met, and also for a concert in Brooklyn…read more Will book again. On time. Excellent driver.

As someone who previously worked in the large-scale event planning industry, I know firsthand what…read moreit takes to execute complex logistics. I had actually used Ace Limo in the past with great results, which is exactly why I felt completely confident stepping in as the Best Man and main transportation point of contact for my best friend's wedding. I personally spent weeks coordinating with Samantha at Ace, as well as the couple's wedding planners, to ensure a flawless itinerary. Sadly, what we experienced on the wedding day was a total operational collapse. Without a single phone call, text, or email to me or the planning team, Ace decided to swap our reserved party bus for a generic Greyhound-style coach. They later claimed the original vehicle had an air conditioning issue. Having worked in events, I understand that mechanical failures happen, but the complete failure to communicate a major vehicle change to the designated point of contact is unprofessional and unacceptable. To make matters worse, they secretly outsourced the job. The driver who showed up didn't even work for Ace; he was a third-party contractor (we still do not know who or what company it was outsourced to) who clearly hadn't seen a single page of the itinerary Samantha and I had spent hours perfecting. That lack of preparation quickly turned into a disaster on the way to the ceremony. I realized we were heading in completely the wrong direction and literally had to leave my seat on a moving bus, walk up to the front, and physically tap the driver on the shoulder to get his attention because he was driving with his AirPods in. Despite my immediate corrections, his navigation blunders meant we were dropped off at the wrong location. Because of this, the bride was forced to walk the rest of the way to the church, exposing her to arriving guests and completely ruining the private, unseen arrival she had been looking forward to her entire life. You would expect a driver to snap to attention after a massive mistake like that, but the exact same thing happened on the way to the reception. Instead of heading to the venue, he obliviously started driving us back toward the hotel. For the second time that day, I had to play navigator, intervening and redirecting him to get us back on track while he continued to wear his AirPods. It is absolutely absurd that the Best Man had to babysit a hired driver all day just to get the wedding party from point A to point B. A transportation company's job is to alleviate stress on a wedding day, not be the primary cause of it. Ace Limo took our money, completely ignored the careful planning we did with their own staff, outsourced the job to an unprepared contractor, and failed at basic communication. Despite my previous positive history with this company, this experience was entirely unacceptable, and I will never recommend Ace Limo again.

Yes. I highly recommend Ace limo. Our flight was late by several hours. Still got picked up and…read morereceived first class service. Job well done.

Service was IMPECCABLE!!! Highly recommend. The communication from booking to the end of the…read moreservice was great. And our service to and from the Airport was absolutely great!!

I booked HD Limo to pick up my family at the airport. The driver was incredibly professional and…read morepulled out the stops to make pick up and drop off a worry free experience. The driver was even prepared with car seats, stickers for the kids and kid music. Thank you!

Have used Bill and Goldie's rides for years and in multiple cities. All of the drivers are timely,…read moreprofessional, keep a tidy rig and make me feel safe and well cared for. I could not recommend more highly.

Always on time. Pleasant, knowledgable, careful drivers. Willing to go the extra mile to help/pleaseread more

I was very impressed with Colonial Liberty Limo's professional service and how easy they were to…read morework with from start to finish. **Booking Process** I requested a quote through their website and received a response within a few hours. They upgraded my reservation from a standard SUV to a luxury SUV at no additional cost. After collecting eight quotes for transportation from Philadelphia to Newark Airport, Colonial Liberty Limo was the most reasonable option--about $200 less than five of the other companies. I chose them based on their excellent recent reviews on both Yelp and Google. **Communication and Reliability** When I reserved the trip, they immediately sent a confirmation email. The day before and morning of our departure, they texted me updates confirming that our driver was en route. Our driver arrived 45 minutes early, which turned out to be perfect timing since I had underestimated how long it would take to get my family of four and six suitcases organized and loaded into the vehicle. **Service Quality** Our driver was polite, professional, and friendly throughout both legs of our journey. I felt completely safe, and we arrived at Newark Airport on time without any issues. For our return trip, the driver maintained constant communication about his location around the airport. Despite heavy traffic around Newark, picking up my family and luggage was effortless, and we arrived home safely, quickly, and comfortably. **Overall Experience** I highly recommend Colonial Liberty Limo and will definitely use their services for future transportation needs. Their combination of competitive pricing, reliable service, and professional drivers made our airport transfers stress-free and pleasant.

I've used them for a few airport runs and pickups. Prices are fair, cars are clean, late model, and…read moreupscale. Drivers are professional, friendly, and prompt. Also very honest. My wife dropped a Louis Viutton walet on the floor. They text/called us, and delivered the next morning. All contents were untouched. Great company! I will continue to use them for my future trips.

Where to begin. First, the fleet of vehicles is all hybrids. Next, all reservations are conducted…read moreon a very intuitive on-line reservation system. Did I mention the hybrid vehicle fleet? Confirmations are managed via email. Payment is conducted on-line, and your credit card is charged after your ride is complete. A receipt for the transaction is emailed to you for your expense purposes. You can include a standrad gratuity on your card transaction. So, what you have here is a great car service that is environmentally aware, has a really intuitive web site that gives you the freedom to conduct your transactions on-line and not hassle with the rush of a payment transaction at the end of you ride, and a level of professional and customer service that is over the top. And, if you get Joe as a driver, be prepared for one of the best football conversations you'll have outside of sitting in a sports bar. What else do you want from a car service? Nothing. This is it.

In town for the NBOME exam:…read more Pros: The online reservation system is easy to use and sends you confirmation e-mails pretty quickly. The gentleman picking me up was at the airport holding a sign with my last name so I didn't have to wait for him to arrive. The car was clean (and hybrid obviously) and my driver was conversational. I didn't want to have to deal with public transportation to Conshohocken so this was easy. Cons: It was a little expensive ($70), but I'm not sure what typical car services are in Philadelphia. It would have been better if I had someone to share the car with! I would use this company again if I came back to Philadelphia!

December 15, 2020 - Philadelphia, PA This was a great find…read morehere on Yelp. I needed transportation from Center City, Philadelphia to Philadelphia International Airport with 10 luggages and another passenger with me. Hassan responded to my inquiry within minutes and gave a price quote for the type of car service that I need. He gave me specific and easy to follow instructions on how to book my ride either through call or text. As soon as I booked it, I was immediately given contact info of my driver to double check every details with him. Our driver, Mongi, was punctual and very professional. He helped us with our suitcases and drove us safely to the airport. The car was very clean and in great condition. Overall, it was very excellent experience. I will definitely book with them again.

1luxury Limousine has been my go to car service for years. This is the only service I trust to pick…read moremy elderly parents up from the airport and treat them as well as I would. They're always in time, fair priced, and responsive even when I have last minute travel changes. Tazz is incredible - and the SUVs I usually order are always clean, spacious, and comfortable. I highly recommend them!

I booked this sedan service for a "night on the town" and had a great experience…read more Our driver was Abe and he picked us up in Bryn Mawr and took us to the City. Abe was on time, courteous and kind and booking with the company was a breeze. I HIGHLY recommend this company if you're looking for a ride to the airport, a night on the town, have a wedding or prom.

By far the best car service I've used! My CEO comes in from Munich a few times a year and he wants…read moreto visit 5 to 7 customers per day when he comes to a town in my territory. He is extremely particular and wants perfection. I've had drivers from other services that wouldn't plan ahead, or wouldn't enter in all the stops in their GPS, or wouldn't check to make sure they had the right borough of Manhattan, or they weren't professional, etc. Drivers have caused unwanted stress to an already stressful day. This was not the case with here. Robert well exceeded our expectations! We had a 12 hour day of going to 7 different customers in the Philadelphia area and he made the day go seamlessly. As mentioned my CEO is very particular and he was growing frustrated that we didn't have time to stop and get him coffee and a Kind Bar between appointments. Robert went out during our meeting and came back with coffee and a box of Salted Carmel Kind Bars which he must have overheard my CEO say was his favorite. That immediately removed the tension in the car and allowed us to focus on the upcoming appointments. Robert did something so simple that was above and beyond what was required of him that day. I will always use Avalon from here forward and ask for Robert to be my driver. He cares about what he's doing and he cares about the client. Sincerely, Ben

We recently used Paradise Transit for transportation for a family wedding, and the experience was…read moreoutstanding. Stacey was incredibly accommodating, helpful, and kind throughout the entire process. Her customer service was exceptional, and she took the time to find the transportation solution that best fit our event needs. Our driver, Mike, was fantastic as well. After the event, one of our guests realized they had left an item behind. The Paradise Transit team went above and beyond, thoroughly searching the van and ultimately locating the item lodged underneath a seat. We truly appreciated their professionalism, responsiveness, and attention to detail. We would highly recommend Paradise Transit and will definitely use them again in the future.

the driver and condition of the vehicle plus the customer service representative was greatread more

We used this service a couple times to go into Philadelphia, NJ Airports and to the Cruise Ship…read morePort in NY. The first time we asked them to take us to NY PORT the driver was not prepared at all. We drove through all FIVE boroughs if NY trying to find access to the PORT and finally arrived with only minutes to spare. We had left Philadelphia like 4 hours prior!!!! My family also used them to get to and from Newark airport when flying to IRELAND. The driver arrived to pick them up after flying ALL NIGHT and this fool went to the DOMESTIC terminal, waited an hour and then left!!!!! IRELAND PICKUP should have been at the INTERNATIONAL TERMINAL!!!!! So my family was LEFT STRANDED at NEWARK airport with NO WAY home to Philadelphia and this limousine service stated IT WAS NOT THEIR FAULT and would NOT reimburse the money paid!! This is UNPROFESSIONAL and UNCONSCIONABLE!!!!! Our family WILL NEVER use SECRETS LIMO again!! EVER. If we could give you NEGATIVE stars we would. Shame on you!!! DO NOT USE THIS SERVICE- USE CHICS Limousine- they are fabulous!! My next review....

Living in South Philly and having your wedding in Media presents some difficulties. First and…read moreforemost is transportation. When my fiance and I decided to get a limousine, we really didn't know what to expect. We had never rented one or done anything like this. From the moment my bride-to-be made the first call to Secrets, we knew we had made the right choice. She spoke with Flo, who walked her through every step of the process. She was nice, fun to speak to, and actually engaged her in conversation. Subsequent conversations were equally wonderful. We changed the pickup/dropoff times more than once, and each time they made it easy. The day of the wedding was just as excellent. Our driver, Bryan, was super relaxed and level-headed even as the bride and groom were crunched for time. He came into the house, grabbed the dresses, gently tucked them into the back of the van and was a general help. Once there, he brought everything inside and simply went above and beyond the call of duty. Bryan listened to our suggested routes and changed on the fly, without as much as a peep of protest. On the way home, he assisted us getting in and out of the vehicle, even moving the van closer to our reception site just to make it easier on some of our less-agile passengers. Total professionals. Better than we could have hoped for in our wildest dreams.