Bank breaker. I can't even attest to the quality of the staff because you see them for five minutes…read morethen get billed for $500. Called to make an appointment about my hearing and was invited in the same day. Primary doctor asked me five questions, took a peek in my ears, and then confirmed I needed a cleaning. ($386) The cleaning, which was warm water and peroxide as described by the one who did it, took about five minutes to do as well. ($80) Monument Health's price range is inaccessible for basic check ups and preventive measures.

Went in for lab work without an appointment and Abby was so kind and friendly. And I didn't even…read morefeel the needle!

Saw that this had a low rating I want to change that we were there from July 26 until 31 August. My…read morehusband's birthday was on the 26th and that's where he spent his birthday evening. We were traveling in our RV and he had some issues that made him go to the emergency room over the course of over a month. He was in and out of the hospital in and out of emergency room, they did everything they could, and from my experience of working with my mother and father in their last days hands-on with hospitals, this place is top-notch the hospitalist Dr. English was very, very good the specialist they brought in were so knowledgeable and did above and beyond like instead of just saying I can't fix that. They'd say this is not something that I can do surgery on, but have them look at this this and this everybody went the extra mile. I felt so comfortable with the people I felt he was safe when I couldn't be there seriously, you have to look at the quality of care. These people like I said did the upmost they could for us with him going in and out of there I was truly happy that we had a safe place for him until we could get back to our home which is in Las Vegas. We had to fly our son out to drive the RV back because my husband is still in bad shape, but it wasn't because of the hospital didn't do something right they did everything right and we're very compassionate

never expected the most damaging part of my experience at Monument Health to be the way my concerns…read morewere handled afterward. I had the surgery with Monument Health Plastic Surgery, and the surgeon was Dr. Olga Schuth. I underwent a medically necessary breast reduction to relieve chronic neck and back pain. Before surgery, I made it clear that pain relief and function were my priority, and I consented to a free nipple graft if necessary to achieve an adequate reduction. After surgery, I discovered through my records that significantly less tissue was removed than what had been discussed and pre-authorized. I was never informed that the surgical plan had changed, and I continue to experience the same pain I sought surgery to relieve. What followed was a pattern of dismissal, poor communication, and documentation that did not accurately reflect my concerns or interactions with the surgical team. Questions about drains, pain relief, and the outcome were minimized or omitted from the record entirely. One of the most distressing moments occurred during a follow-up appointment where I was undressed, emotional, and trying to understand why the surgery had not achieved the intended medical goal. Instead of compassion or accountability, I felt dismissed, overwhelmed, and emotionally exposed while multiple members of the surgical team defended the outcome rather than addressing my concerns. The grievance letters I later received from Monument Health acknowledged that the surgical plan changed based on "clinical judgment," yet never addressed the core issue: whether I was informed of or consented to that change. The responses felt focused on defending the institution rather than understanding the patient experience or outcome. This experience has deeply affected my trust in the healthcare system. Patients deserve honest communication, accurate documentation, informed consent, and to be treated with dignity when they are vulnerable and seeking help.

Do NOT go here! The nurses are extremely rude. They charge you ridiculous prices and cannot give…read moreyou an itemized list of charges (currently under investigation). They charged me $430.00 for a walk in visit, claimed nothing was wrong, was upset I refused a covid test. Turns out I had strep- throat. Do not go here. Absolutely horrible! I had to tell them I wanted a strep-throat test and the nurse claimed I didn't not have that, they clearly have ustaff and do not know what they are doing as a medical facility.

Last thing I wanted to do on vacation was seek out an urgent care clinic. Started out at the…read moreMedical Clinic in Hill City. They are NOT a walk in clinic, but were very helpful and referred me to Custer Community. (Walk in the front door and tell them you're there for urgent care. They check in for both.) I was seen very quickly and everyone was very detail oriented. I felt like they wanted to help and get me back to enjoying my vacation. Worked my eyes up six ways to Sunday and referred me to an awesome Opthamologist. Great service and care at all levels.

Took my wife to the emergency room there. It was painfully obvious that all they care about is…read more$$$$$$! When they.found out she was on Medicare, they showed us the door. I wouldn't take my dog there! We received a bill for $2200 for a half hour of wasted time. How do these people sleep at night? Unless you are wealthy & gullible, take your loved ones elsewhere. There needs to be a war on GREED in America!

The worst emergency room around! It doesn't matter what you go in for they always say your fine…read morenothings wrong and send you home. They are known for this in Sturgis. You could go in with a steak knife in your eye and they'd say we couldn't find anything! awful patient care and bed side manner! If you can drive out of Regionals grasp for your care!

I was recently attacked by an unleashed dog and his claw scratches my leg , a friend recommended I…read moreget a tetanus shot. I initially tried Walgreens, but they couldn't administer the vaccine after an injury had already occurred as it's their protocol and advised me to go to a clinic or hospital. I looked up local options and saw that Black Hills Urgent Care had fantastic ratings compared to others in town, so I gave it a try. he exterior looks great, and it wasn't busy at all. I was checked in immediately by the receptionist upon walking in. The interior is so pristine and serene that I almost thought I'd walked into a spa! A huge plus: they informed me that if I only needed the shot, I could opt out of a full doctor's exam, which saved a lot of money tho idk how much it would cost me since I was paying out of pocket.. After a very short wait in the lobby, a nurse brought me back to the exam room and administered the shot, after asking if I have any history of allergies she put a bandage on my arm . The whole process was fast and seamless. If you're traveling or passing through and need quick medical attention, I highly recommend this place! I'm also feeling safer since I found this place!

Been to this urgent care several times and each of those times I have been treated professionally…read moreby the everyone from the receptionists to the nurses and doctors. Emagine that the entire staff actually took my concerns seriously and were really interested in helping me. They did and they were and followed up quickly when needed. All demonstrated the qualities' of what the medical proffession should be. Very thankful and pleased.