Bank breaker. I can't even attest to the quality of the staff because you see them for five minutes…read morethen get billed for $500. Called to make an appointment about my hearing and was invited in the same day. Primary doctor asked me five questions, took a peek in my ears, and then confirmed I needed a cleaning. ($386) The cleaning, which was warm water and peroxide as described by the one who did it, took about five minutes to do as well. ($80) Monument Health's price range is inaccessible for basic check ups and preventive measures.

Went in for lab work without an appointment and Abby was so kind and friendly. And I didn't even…read morefeel the needle!

got into the er room it was just after shift change the room still had trash on the floor and the…read moretrash can was full, provider did testing and blood work quickly but when results came back they do not explain what the problem was just that my white blood cell count was high. and they brushed it off and left the room, I had to stay overnight and didn't even know what was going on.

never expected the most damaging part of my experience at Monument Health to be the way my concerns…read morewere handled afterward. I had the surgery with Monument Health Plastic Surgery, and the surgeon was Dr. Olga Schuth. I underwent a medically necessary breast reduction to relieve chronic neck and back pain. Before surgery, I made it clear that pain relief and function were my priority, and I consented to a free nipple graft if necessary to achieve an adequate reduction. After surgery, I discovered through my records that significantly less tissue was removed than what had been discussed and pre-authorized. I was never informed that the surgical plan had changed, and I continue to experience the same pain I sought surgery to relieve. What followed was a pattern of dismissal, poor communication, and documentation that did not accurately reflect my concerns or interactions with the surgical team. Questions about drains, pain relief, and the outcome were minimized or omitted from the record entirely. One of the most distressing moments occurred during a follow-up appointment where I was undressed, emotional, and trying to understand why the surgery had not achieved the intended medical goal. Instead of compassion or accountability, I felt dismissed, overwhelmed, and emotionally exposed while multiple members of the surgical team defended the outcome rather than addressing my concerns. The grievance letters I later received from Monument Health acknowledged that the surgical plan changed based on "clinical judgment," yet never addressed the core issue: whether I was informed of or consented to that change. The responses felt focused on defending the institution rather than understanding the patient experience or outcome. This experience has deeply affected my trust in the healthcare system. Patients deserve honest communication, accurate documentation, informed consent, and to be treated with dignity when they are vulnerable and seeking help.

Do NOT go here! The nurses are extremely rude. They charge you ridiculous prices and cannot give…read moreyou an itemized list of charges (currently under investigation). They charged me $430.00 for a walk in visit, claimed nothing was wrong, was upset I refused a covid test. Turns out I had strep- throat. Do not go here. Absolutely horrible! I had to tell them I wanted a strep-throat test and the nurse claimed I didn't not have that, they clearly have ustaff and do not know what they are doing as a medical facility.

Last thing I wanted to do on vacation was seek out an urgent care clinic. Started out at the…read moreMedical Clinic in Hill City. They are NOT a walk in clinic, but were very helpful and referred me to Custer Community. (Walk in the front door and tell them you're there for urgent care. They check in for both.) I was seen very quickly and everyone was very detail oriented. I felt like they wanted to help and get me back to enjoying my vacation. Worked my eyes up six ways to Sunday and referred me to an awesome Opthamologist. Great service and care at all levels.

Took my wife to the emergency room there. It was painfully obvious that all they care about is…read more$$$$$$! When they.found out she was on Medicare, they showed us the door. I wouldn't take my dog there! We received a bill for $2200 for a half hour of wasted time. How do these people sleep at night? Unless you are wealthy & gullible, take your loved ones elsewhere. There needs to be a war on GREED in America!

The worst emergency room around! It doesn't matter what you go in for they always say your fine…read morenothings wrong and send you home. They are known for this in Sturgis. You could go in with a steak knife in your eye and they'd say we couldn't find anything! awful patient care and bed side manner! If you can drive out of Regionals grasp for your care!

Darcy is the rudest receptionist. Every time I go in she is nasty…read more Also what is the point of urgent care if we are being turned away for not having a referral. My son had literal blisters on his hands and they refused to see him. Lastly, since when does somebody need to be on the consent form to be in the room?! They are worse than the major healthcare system in RC.

Very professional! Nice newly remodeled building. Two front desk staff for fast check in. Triage…read morenurse very nice and complete. Traveling from out of town so was anxious about what level of care to expect, now I wish I lived closer. Whoever is in charge, cudos, you know what you're doing!