1. Monument Realty

1. Monument Realty

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Monument Realty

4.2 (5 reviews)
Closed 9:00 am - 5:00 pm

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Buyer's agent

Listing agent

Commercial real estate

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Bay Area Escrow Services - Mark Jones, Juan Mercado, Patsy Mercado, Alejandra Munoz, Denise Brehm, Jordan Fantozzi

Bay Area Escrow Services

(35 reviews)

Wanted to leave a 5 star review for Patsy, owner of Bay Area Escrow Services…read more To be honest, I almost posted a 1 star review for one of the workers who seemed new at the job. I had called him one time asking a question to confirm the escrow number for the wire of my deposit and he rudely answered me when it was not clear on the document. He would also not answer my email questions and seemed to only care about getting his job done or what he needed. I was in an escrow that cancelled very early close to after wiring the deposit and not much had happened yet from the escrow side. I was very ticked off when I saw a proposed $450 escrow fee taken out of my deposit when all they did was receive a deposit and start their escrow process internally. It seemed like they wanted to hold my deposit hostage to charge a high fee to cover their 'admin work.' After getting no response from this worker again and running it by the real estate agent, I called in and Patsy knew what was going on with this file and even though frustrated, she agreed to pay back the full deposit in this situation. I feel that Patsy is sharp, experienced and fair when it comes to people. I could also tell that she works hard to prevent any wires being sent to a scammer/wrong person. Thank you.

Patsy and Athena at Bay Area Escrow Services helped me file a mortgage assumption due to a divorce…read more It was a surprising ordeal, dealing with multiple rejections from the County for reasons that seemed picayune and erratic. But they persevered and stick with me through it all with no complaints and no extra charges. Thank you!

James Dye, MBA - James Dye

James Dye, MBA

(320 reviews)

They were the most patient and understanding people I've met. They were willing to go with me to…read moresearch for my suitable place, advised me along the way, and finally were on my side every step of the way during the purchase and even after to assure my accommodation. Highly recommend!

As first time homebuyers, we couldn't have asked for a better team than James and Kin to guide us…read morethrough buying a home in the East Bay. Based on our first phone consultation with James and his responsiveness, knowledge about the Bay Area real estate market, and easygoing demeanor - we knew we were in good hands and expertise. Kin was also very prompt with setting up private showings on less than a day's notice and provided helpful guidance as we refined what we wanted in a home. She always kept in mind how compatible a property was to our lifestyle and long term goals, along with the small, yet important details in a home such as floor plan, privacy considerations, and future maintenance needs or renovations down the road. Overall, they dedicated time to answer our many questions and walk us through each step of the process with transparency and prompt communication. They also connected us with an excellent mortgage lender and inspector, both of whom made this experience even smoother. James and Kin went above and beyond to make the first time homebuying process as manageable and stress-free as possible for us. Even after we closed on our home, James had kindly followed up on items from our inspection to ensure we were off to the right start as homeowners. We highly recommend them to anyone looking to buy a home in the Bay Area.

Christine Lau - Realty One Group

Christine Lau - Realty One Group

(25 reviews)

I want to express my heartfelt thanks to Christine and her teammate Julie for selling my long-time…read morehouse in Tassajara Ranch, Danville. English is my second language, so I found Christine online. She can speak Mandarin, which made communication easy and stress-free. My home was previously listed with another agent and was at a standstill for many months, but from the moment Christine & Julie took over the listing everything went smoothly and they were able to turn the situation around. I used to think that the market sets the price and results, however, now I realize that working with the right agent makes a crucial difference. From the initial planning to guiding me through preparing seller disclosures, to reviewing contracts Christine prepared everything meticulously and thoroughly. Every step of the process was handled professionally, giving me great peace of mind. They also fully respected my wishes and didn't push for major renovations; instead, they cleverly staged the home using my existing furniture, and limited repairs and upgrades to key items that will make an impact. They were very hands-on and handled every single detail, even purchasing landscaping supplies and putting in mulch themselves. Since I live alone, Christine and her husband even came to help me disassemble furniture to make my move-out easier. Their marketing was outstanding - photos and walkthrough videos were of exceptional quality, and they really know how to highlight the special features and selling points of the house. Ultimately, the home sold just 10 days after being re-listed on the market, and the final sales price far exceeded my expectations in this market. I highly recommend Christine & Julie if you are looking for a professional, dedicated, and trustworthy real estate team who will always have your best interests in mind. Thank you Christine & Julie - meeting you both was a true blessing!

We just moved out of state and Christine helped us sell our San Jose apartment which housed many…read moreprecious memories to include bringing home our first baby. She is very organized and detail oriented and was able to provide excellent service even while working across time zones. Christine went above and beyond to help us clear remaining belongings, renovate, coordinate repairs, staging and more. We appreciated her patience and guidance as she helped us close out that chapter in our lives. Christine truly felt like a friend in the end and we would not hesitate to recommend her to anyone in the market!

Monument Realty - realestateagents - Updated July 2026

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