The owner of this company keeps customer credit card information on file and fraudulently uses it at her leisure. I booked a trip back in October, paid the deposit with one of my credit cards. After several errors in my booking, I contacted the owner directly in January via email to process the final payment for the trip. I emailed her a different credit card for the final payment. 3 weeks later I find out she has charged the card I gave her back in October 2016. My initial contact to her questioning how this could have happened, she ignores several of my emails, then she finally responds that she has no idea how it could have happened and swears she doesn't keep cards on file. I have now contacted Sunwing, who she sold the trip on behalf of, they are now investigating. Got a new email from Deborah Mood today saying that I did email her the card information to process the final payment, but then I called her and changed my mind and gave her the original card information again over the phone. She is digging herself a bigger hole, it was January 3rd 6:46pm that I emailed her the card information that I wanted the final payment on, at 6:52pm I received an email back from her with an authorization number. There was no phone call to her in that 6 minute period authorizing the use of another card. I am pursuing this matter with Sunwing and I am now involving the RCMP. read more